Recent Feedback:

4.9 stars over the past 12 months
4.9 stars over the past 12 months (445 ratings)

Frequently Asked Questions

- Why do we charge for shipping?

Shipping costs money. We believe that our customers should know exactly, for what they are paying. Whether the shipping costs are calculated directly (like we do), or in the price of the product, at the end of the day, the customer will have to carry it. In our calculation, shipping costs are reduced, buying several products simultaneously. With each item purchased, the shipping costs will be adjusted to the total weight. We believe that this kind of calculation is for the customer cheaper,fair and transparent.

 - How long does the shipping take?

after recieving payment confirmation from Amazon we send the items immediately (till 09:00 AM). Usually the delivery takes between 2-5 business days. In case it takes longer, we are kindly asking you to inform us: amazon@dandyshop.com
We aill take care of a quick solution.


- My ordered goods arrived damaged. What do I do now?

In general, the logistic company is responsible for any shipping damage. notify both the carrier and us (email address: amazon@dandyshop.com). Please notice always your Amazon-Order-Number.
For consignments which arrive already externally damaged, please refuse the acceptance of the package or letter. In that case they will be sent back to us with no further costs for you. Inform us about the incident, so we can send you a replacement asap.

- I have received the product and it does not work. What do I do now?

We strive always to send only new and functioning items. We test the product, however, due to the volume of shippments only at random. There are several possibilities for a complaint, such as, for example, production errors or compatibility problems, etc., it is very important therefore that you contact us in this matter (amazon@dandyshop.com).
We will send you more information, how to proceed with the complaint. Finally, we are aiming a customer-friendly solution.

- What is the exact process of a complaint? Do I have to return the claimant goods first?

We offer our customers different ways to resolve complaints cases. It is important that you first get in contact with us: amazon@dandyshop.com
Please mention always your Amazon-Order-Number, so we can process your claim as quickly as possible. Plaese don´t forget to describe the problem exactly. To avoid potential shipping errors, please indicate as well which item you have received. We will inform you how to proceed further. We are always striving for a quick exchange of goods.

- Why do we offer electric devices without UK-Plug

The market place Amazon.co.uk is used also by customers from other european countries. We offer therefore as a german company mainly devices with EU-Plug. In some cases we can offer, however, devices with UK-Plug as well. Please be aware of our product description and in case you live in the UK and ordered the wrong device...we can offer you a convertor EU-UK.

- My question has not been answered. Can I contact you directly?

Yes, please send us an email to amazon@dandyshop.com or call us at +49-30-609 885 690 (Monday to Friday from 08:00h am to 07:00h pm (german phone number)

Detailed Seller Information

  • VAT Number: DE258236458

Dandy Shop - Details

  • Top of Page

    About Dandy Shop



    Powered by Mertrado GmbH is dandyshop our retailer-shop in Amazon.co.uk. We are a young and dynamic company, which has been operated in home electronics since 2003. We aim to convince you by using our four main quality objectives:

    1. Product  - we carry out quality control to assure that the products we place are in best condition. Furthermore we sell mostly brands.
    2. packing  - we use environmental friendly material.
    3. Shippment quality - our logistic partners have a long tradition in their business.
    4. Customer Support - we have an english speaker employee (Key Account), who is responsible only for the customers of dandyshop. We guarantee you an answer within 24 hours between Mo.-Fr. and 48 hours between Sa.-So.


    Our Terms of shippment:

    As soon as Amazon sends us your order it will be sent electronically to us. We aim to despach all orders within 1-2 working days of receipt from Amazon. The shipping process depends on the logistics company. Our average delivery time from Germany is approximately 2 to 4 business days. In some cases it can even take up to 5-6 business days. Shippment within Amazon-fullfilment applies to Amazon condition. We can´t grant an individuell delivery. In some cases shipments will require a signature.

    Invoice and Vat:

    We are obliged to charge VAT on all orders delivered to destinations in member countries of the EU. Amazon provides the invoice. You can print it from your Amazon-Account. 

    Last but not least:

    We would like to hear from you about any dissatisfaction before you give us a negative feedback. We are kindly asking you not to forget that we are also human beings and can also make mistakes. Please give us the chance to do better ;-)

  • Top of Page


    Dandy Shop Delivery Rates

    - Why do we charge for shipping?

    Shipping costs money. We believe that our customers should know exactly, for what they are paying. Whether the shipping costs are calculated directly (like we do), or in the price of the product, at the end of the day, the customer will have to carry them. In our calculation, shipping costs are reduced, buying several products simultaneously. With each item purchased, the shipping costs will be adjusted to the total weight. We believe that this kind of calculation is for the customer cheaper,fair and transparent.

    Example of Calculation for a customer living in the UK:

    You buy 2 items directly from us (no Fulfilment in this case). The item costs 12 pounds, shipment 4 pounds and every additional item 0.15 pounds. You pay all in all 26.15 pounds. Buying 3 items you pay 40.30 Pounds etc.

     


    Listed below are delivery details for Dandy Shop, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 18 days
     per Item£0.15
     per Weight (kgs)£0.00
     per Shipment£5.99
    UK, BF AddressesETA3 - 5 days
     per Item£0.15
     per Weight (kgs)£0.00
     per Shipment£5.99
    Europe Zone 1ETA3 - 7 days
     per Item£0.20
     per Weight (kgs)£0.00
     per Shipment£6.50
    Europe Zone 2ETA3 - 7 days
     per Item£0.25
     per Weight (kgs)£0.00
     per Shipment£8.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 18 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

    Top of Page
    Dandy Shop Dispatch Policies

     

    Top of Page
    Dandy Shop Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Dandy Shop with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Dandy Shop's Privacy Policy.

    Dandy Shop's Privacy Policy

    In addition, we want you to be aware that Amazon.co.uk will provide us with information related to your transactions involving their products like your name, address, products you purchase, and transaction amount. We assure you that your that we ware not going to give it on any further person, company etc.

    See Amazon.co.uk's Privacy Notice

  • Top of Page

    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Dandy Shop to get information about any additional policies that may apply:

    Contact this seller Phone: 00493061073394

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.