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4.8 stars over the past 12 months
4.8 stars over the past 12 months (2,331 ratings)

Detailed Seller Information

  • Business Name: Delightful UK
  • Business Type: Online Retailer
  • VAT Number: GB758984847
  • Business Address:
    • Crossley Mill
    • Honley
    • West Yorkshire
    • HD9 6PL
    • GB

Delightful-UK - Details

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    About Delightful-UK

    Delightful UK is a well established family firm based in the Pennines. We aim to provide you with a hassle free and fast online experience.  We despatch quickly and offer prompt after sales service.  For larger items being shipped with a courier, we will send an email notification to your Amazon account confirming the delivery date and wherever possible we will contact you again on the morning of the delivery date with an estimated delivery time.

    DELIGHTFUL UK RETURN POLICY - AMAZON MARKETPLACE
    Please refer to the relevant sections below:

    UNWANTED ITEMS: We have a no quibble return policy for all items bought from Delightful UK. All we ask is that you inform us, through Amazon, within seven days, that you no longer wish to keep your item.  Please provide the following details so we can identify your purchase: 1) Amazon Order Number 2) Date of Purchase 3) Date of Receipt 4) Your Full Name and we will issue an RMA Number to you. Then, just return your item, within 30 days from date of purchase (enclosing the same information), to our Honley address in an unused, as new, re-saleable condition, in original packaging. You must not damage/mark the packaging in any way. Please do not return an item without an RMA Number.  For Electronics Items please be advised that if an item is returned opened, used, or with incomplete/damaged packaging, we reserve the right to apply a restocking charge. Likewise if any item is returned to us as "delivery refused" or "item not called for" or "address undeliverable" - we reserve the right to apply a restocking charge.

    REFUNDS: Amazon states that refunds will usually be processed within 2-3 weeks. However, at Delightful UK most refunds are authorised within 3-5 days after we receive and process your return.

    DAMAGED ITEMS: If an item is delivered that has been damaged in transit, please notify us through Amazon immediately as we must notify the delivery company within 48 hours to initiate a claim. Please do not return an item without an RMA Number.

    FAULTY ITEMS: If your item isn't working properly, please check the product manual. You can usually find troubleshooting and "getting started" information there. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, you may find it helpful to contact the manufacturer directly or alternatively send us an email through Amazon and our Customer Services will provide you with the necessary information. Should your  item develop a manufacturing fault within 30 days of item being despatched, please inform us in writing through Amazon. We will require the following information: 1) Amazon Order Number 2) Date of Purchase 3) Your Full Name 4) Detailed Description of the Fault. We shall contact you as soon as possible with relevant action to be taken. Please do not return an item without an RMA Number.  If an item becomes defective more than 30 days after despatch and is covered under a warranty, we will assist you in pursuing a warranty claim with the manufacturer.

    RETURN ADDRESS: Please quote your RMA Number as below:

    (RMA Number …................)
    Delightful UK
    Crossley Mill
    New Mill Road
    Honley
    HD9 6PL

    GENERAL: The buyer will be responsible for return postage costs unless otherwise agreed by us in advance, in writing. Faulty items will be replaced, repaired or refunded at our discretion. Express Delivery Charges are not refunded. We reserve the right to apply a restocking charge should an item be returned in a “not as new” condition or if a parcel is returned to us by a courier as "unable to deliver".  All return requests must be done in writing as per above instructions.

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    Delightful-UK Delivery Rates


    Listed below are delivery details for Delightful-UK, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    Europe Zone 1
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £0.00
    £10.01 to £25.00 £0.00
    £25.01 to £50.00 £0.00
    £50.01 to £100.00 £0.00
    £100.01 to £250.00 £0.00
    £250.01 to £499.99 £0.00
    £500.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £10.00 £5.99
    £10.01 to £25.00 £6.50
    £25.01 to £50.00 £7.50
    £50.01 to £100.00 £7.50
    £100.01 to £250.00 £7.50
    £250.01 to £499.99 £8.50
    £500.00 to Up £9.50
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £120.00 £20.00
    £120.01 to £200.00 £25.00
    £200.01 to £500.00 £35.00
    £500.01 to Up £85.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Delightful-UK Dispatch Policies

    Unless noted otherwise in the ordering pipeline Delightful-UK dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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    Delightful-UK Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Delightful-UK with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Delightful-UK's Privacy Policy.

    Privacy Practices

    Delightful-UK values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Delightful-UK to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.