Chainsaw Specialists - Details

About Chainsaw Specialists

We are a third generation family business with a bricks and mortar business (as well as selling online) specialising in chainsaws, chains and chainsaw accessories; chainsaw clothing; hedgetrimmers; strimmers; gardening items; DIY and hardware; hand and power tools etc. etc. 

We are main dealers for Husqvarna and Oregon products, and stock a large range of goods from leading manufacturers such as Bosch, Bahco, Toolstream, Workware, Addis, CeKa, True Utility etc.

We are always pleased to give advice, and can be contacted either in person at our shop, by phone or by email.

Chainsaw Specialists Delivery Rates

SHIPPING AND EXCLUDED POSTCODES REQUIRING ADDITIONAL COSTS

Standard p & p is £4.50 per item, or included in the cost of the goods, depending on which item it is.

Large parcels going to the following postcodes and areas will incur an additional cost of £25 per parcel, but we will contact you before processing your order. 

AB31-56, FK19-21, HS, IV, KA27-28, KW, PA20-78, PH4-60, ZE, BT, IM and TR21-25. However, parcels to Isle of Wight have a £10 charge, and the Highlands and Islands and offshore Islands may be more than £25, it depends on weight and size of parcel and the value of the contents, and we will contact you before processing your order to see if you wish to go ahead. 'Handy' garden machines are not available to any of the above postcodes or areas.

Delivery rates for all products (excluding Books, Music, Video and DVD)

Delivery rates for all products (excluding Books, Music, Video and DVD)

		Standard	Expedited
UK Street	ETA	3 - 5 days	1 - 2 days
	per Item	£0.00	£0.00
	per Weight (kgs)	£0.00	£0.00
	per Shipment	£0.00	£8.99
UK PO Box	ETA	3 - 5 days	---
	per Item	£21.00	---
	per Weight (kgs)	£0.00	---
	per Shipment	£0.00	---
BFPO	ETA	3 - 5 days	---
	per Item	£4.50	---
	per Weight (kgs)	£0.00	---
	per Shipment	£0.00	---

* Delivery Rates for Books, Music, Video and DVD

* Delivery Rates for Books, Music, Video and DVD

	UK 3 - 12 days	Express Delivery - UK 24 hours	European Union 5 - 12 days	US (include US Protectorates) and Canada 5 - 12 days	Rest of World 7 - 35 days
Books	£2.80	£8.98	£4.02	£6.94	£7.00
CDs	£1.26	£8.98	£1.82	£3.08	£3.58
Videos	£2.80	£8.98	£4.02	£4.94	£5.94
DVD	£1.26	£8.98	£1.82	£3.08	£3.58

* Marketplace orders are only accepted for delivery to Supported Countries.


* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
   Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

Top of Page

Chainsaw Specialists Dispatch Policies

DELIVERY, SHIPPING, RETURNS, CANCELLATION, FAULTY ITEMS, REFUNDS.

We use Royal Mail, Standard Parcels and carriers, depending on the size and weight of the parcel. Please note that these postcodes and areas:- AB31-56, FK19-21, HS, IV KA27-28, PA20-78, PH4-60, ZE, BT, IM and TR21-25 will incur an additional cost of £25 per parcel.  However, parcels to Isle of Wight have a £10 charge, and the Highlands and Islands and offshore Islands may be more than £25, it depends on weight and size of parcel and the value of the contents, but we will contact you before processing your order.  'Handy' garden machines are not available to any of the above postcodes.

We aim to get your goods to you within 2 or 3 working day after receiving and processing your order. (If for any reason there is likely to be a delay of more than 5 days we will get in touch with you.)  If goods have not been received within 7 days of placing your order please ring or email us immediately.

Machines, large items and high value items are usually sent via a carrier, who do deliveries between 9 a.m. and 5.30 p.m. and require a signature on delivery. Deliveries are made Monday to Friday. Saturday morning deliveries can be arranged for an additional charge, please ring us to arrange this on 01704 896246.  Please see below for details of 'Handy' garden machines.

Please write 'unchecked' when you sign for the goods (unless you want to open the parcel and check the contents before signing), as the carriers may not accept responsibility for any damage in transit if goods were signed 'received in good condition'.

If your goods have not arrived 5 days after ordering please contact us immediately on 01704 896246

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at //www.hmso.gov.uk/si/si2000/20002334.htm

Cancellation Rights. You have the right to cancel your order within 7 working days from receipt of delivery. However, you must ensure that the goods remain unused and are retained in their original packaging. You must return them within 15 days of the date of their delivery at your own cost and risk. We will refund the price you paid for such goods provided that the goods are returned by you and received by us in the condition they were in when delivered to you.

Faulty Goods. If the goods turn out to be faulty or different from those you ordered, you may return them after notifying us of the problem with the goods and your intention to return them. You must return them within 15 days of the date of their delivery at your own cost and risk. We will either repair or replace the item or refund the price you paid for such goods provided that the goods are returned by you and received by us in the condition they were in when delivered to you.  

No claim for shortage/damage will be accepted unless we receive notification within 24 hours of delivery and confirmed in writing within 3 days. Also, parcels signed for must be signed as 'unchecked' unless you open them and check contents before signing for them, as the carriers may not accept that the contents are damaged if the parcel has been signed for as having been received in good condition.

Returns Policy. Non-faulty goods that are accepted for return are subject to a 20% restocking/handling charge, and the reimbursement of the free delivery cost if applicable. Please contact us first by email to get authorisation for returns, as you must send the returns authorisation number with the returned goods. Goods returned at your own cost and risk.

All machinery carries the appropriate Manufacturers' warranties.

These terms and conditions do not affect your statutory rights.

'Handy' products such as tillers, shredders, log splitters etc. come direct from 'Handy', and should the customer invoke their right to cancel a machine as detailed in Consumer Protection (Distance Selling) Regulations 2000, the machine must be returned in its unopened original packaging. In this instance credit would be for the original machine cost
less carriage & less cost of collection.  Machines that are not faulty and are returned for no fit reason may be rejected.  Collection & Inspection of faulty machines is £22 + Vat.

Privacy & Security

Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

In addition, we want you to be aware that Amazon.com will provide Chainsaw Specialists with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Chainsaw Specialists's Privacy Policy.

Chainsaw Specialists's Privacy Policy

Chainsaws Specialists do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

See Amazon.co.uk's Privacy Notice

Returns and Refunds

Please refer to the Amazon.co.uk Return Policy. Please contact Chainsaw Specialists to request a refund or obtain information about any additional policies that may apply:

Contact this seller Phone: 01704892384

For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.