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Detailed Seller Information

  • VAT Number: GB303677955

Chainsaw Specialists - Details

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    About Chainsaw Specialists

    We are a third generation family business with a bricks and mortar business (as well as selling online) specialising in chainsaws, chains and chainsaw accessories; chainsaw clothing; hedgetrimmers; strimmers; gardening items; DIY and hardware; hand and power tools etc. etc. 

    We are main dealers for Husqvarna and Oregon products, and stock a large range of goods from leading manufacturers such as Bosch, Bahco, Toolstream, Workware, Addis, CeKa, True Utility etc.

    We are always pleased to give advice, and can be contacted either in person at our shop, by phone or by email.

     

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    Chainsaw Specialists Delivery Rates

    SHIPPING AND EXCLUDED POSTCODES REQUIRING ADDITIONAL COSTS

    Standard p & p is £4.50 per item, or included in the cost of the goods, depending on which item it is.

    Large parcels going to the following postcodes and areas will incur an additional cost of £25 per parcel, but we will contact you before processing your order. 

    AB31-56, FK19-21, HS, IV, KA27-28, KW, PA20-78, PH1-60, ZE, BT, IM and TR21-25. However, parcels to Isle of Wight have a £10 charge, and the Highlands and Islands and offshore Islands may be more than £25, it depends on weight and size of parcel and the value of the contents, and we will contact you before processing your order to see if you wish to go ahead. 'Handy' garden machines are not available to any of the above postcodes or areas.

     


    Listed below are delivery details for Chainsaw Specialists, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£8.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£21.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£9.99---
     per Weight (kgs)£0.00---
     per Shipment£0.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Chainsaw Specialists Dispatch Policies

    DELIVERY, SHIPPING, RETURNS, CANCELLATION, FAULTY ITEMS, REFUNDS.

    We use Royal Mail, Standard Parcels and carriers, depending on the size and weight of the parcel. Please note that these postcodes and areas:- AB31-56, FK19-21, HS, IV KA27-28, PA20-78, PH1-60, ZE, BT, IM and TR21-25 will incur an additional cost of £25 per parcel.  However, parcels to Isle of Wight have a £10 charge, and the Highlands and Islands and offshore Islands may be more than £25, it depends on weight and size of parcel and the value of the contents, but we will contact you before processing your order.  'Handy' garden machines are not available to any of the above postcodes.

    We aim to get your goods to you within 2 or 3 working day after receiving and processing your order. (If for any reason there is likely to be a delay of more than 5 days we will get in touch with you.)  If goods have not been received within 7 days of placing your order please ring or email us immediately.

    Machines, large items and high value items are usually sent via a carrier, who do deliveries between 9 a.m. and 5.30 p.m. and require a signature on delivery. Deliveries are made Monday to Friday. Saturday morning deliveries can be arranged for an additional charge, please ring us to arrange this on 01704 896246.  Please see below for details of 'Handy' garden machines.

    Please write 'unchecked' when you sign for the goods (unless you want to open the parcel and check the contents before signing), as the carriers may not accept responsibility for any damage in transit if goods were signed 'received in good condition'.  Any damage found must be reported to us either by email or over the phone within 2 days of delivery in order for us to notify the carriers within their time scale for in transit damage to goods.

    If your goods have not arrived 5 days after ordering please contact us immediately on 01704 896246

    Your rights to return goods are protected under the EU Distance Selling Directive which can be found at //www.hmso.gov.uk/si/si2000/20002334.htm

    Cancellation Rights. You have the right to cancel your order within 7 working days from receipt of delivery. However, you must ensure that the goods remain unused and are retained in their original packaging. You must return them within 15 days of the date of their delivery at your own cost and risk. We will refund the price you paid for such goods provided that the goods are returned by you and received by us in the condition they were in when delivered to you.

    Faulty Goods. If the goods turn out to be faulty or different from those you ordered, you may return them after notifying us of the problem with the goods and your intention to return them. You must return them within 15 days of the date of their delivery at your own cost and risk. We will either repair or replace the item or refund the price you paid for such goods provided that the goods are returned by you and received by us in the condition they were in when delivered to you.  Goods developing a fault within the warranty period must be returned to us at your own cost and risk for inspection, and if found to be a warranty fault goods will be repaired or replaced, with cost of returning goods back to you at your cost.  

    No claim for shortage/damage will be accepted unless we receive notification within 24 hours of delivery and confirmed in writing within 3 days. Also, parcels signed for must be signed as 'unchecked' unless you open them and check contents before signing for them, as the carriers may not accept that the contents are damaged if the parcel has been signed for as having been received in good condition.

    Returns Policy. Non-faulty goods that are accepted for return are subject to a 20% restocking/handling charge, and the reimbursement of the free delivery cost if applicable. Please contact us first by email to get authorisation for returns, as you must send the returns authorisation number with the returned goods. Goods returned at your own cost and risk.

    All machinery carries the appropriate Manufacturers' warranties.

    These terms and conditions do not affect your statutory rights.

     

    'Handy' products such as tillers, shredders, log splitters etc. come direct from 'Handy', and should the customer invoke their right to cancel a machine as detailed in Consumer Protection (Distance Selling) Regulations 2000, the machine must be returned in its unopened original packaging. In this instance credit would be for the original machine cost
    less carriage & less cost of collection.  Machines that are not faulty and are returned for no fit reason may be rejected.  Collection & Inspection of faulty machines is £22 + Vat.

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    Chainsaw Specialists Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Chainsaw Specialists with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Chainsaw Specialists's Privacy Policy.

    Chainsaw Specialists's Privacy Policy

    Chainsaws Specialists do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Chainsaw Specialists to get information about any additional policies that may apply:

    Contact this seller Phone: 01704892384

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.