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Frequently Asked Questions
Where's my stuff?
Please check with your local Post Office delivery office to see if they are holding it for you. With the introduction in 2013 of the Royal Mail Leave With Neighbours policy, it is also worth a quick check with immediate neighbours to see if they took it in for you. It is not uncommon for the cards the postman leaves (when they leave one) to get mixed up with junk mail etc and inadvertantly discarded. In virtually all cases of "non-delivery" we get the package back a couple of months later marked as 'not called for'.
As per Amazon's return policy statement.
Please note that return postage costs (where applicable) are only covered up to the amount you original paid for outbound shipping. We will not cover the surchrages for Special Delivery etc except where that was the original outward shipping service used.
Detailed Seller Information
- Business Name: Isca Models Ltd
- Business Type: Limited Company
- Trade Register Number: 06705152
- VAT Number: GB908755102
- Phone number: 01392430003
- Customer Services Address:
- 1-2 City Arcade
- Fore Street
- EX4 3JE
- Business Address:
- 1-2 City Arcade
- Fore Street
- EX4 3JE
Isca Models Ltd - Details
- Store front:www.amazon.co.uk/shops/A2H76RFKAZD4KX
For questions regarding products, order delivery, or returns, please contact Isca Models Ltd Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Isca Models Ltd
As well as having a busy mail order operation we are a traditional model shop with a strong emphasis on plastic kits and diecast aircraft models. We are reputed to stock the largest range of Plastic Kits in South West England and the largest range of static Aircraft models too. We are the South West's exclusive dealer for the Herpa Aircraft range.
If you can't find what you are looking for please contact us. All stock is new and boxed.
Based in the City Centre of historic Exeter, we are dealers for Herpa (UK South West exclusive), Gemini Jets, Hobby Master, Corgi Aviation Archive, JC Wings, Skymarks, Hogan Wings plus Tamiya, Revell, Italeri, Airfix, Dragon, Academy, Roden, Eduard, Zvezda, Fujimi, Trumpeter Kits - and lots lots more, especially 'small name' brands like AZ models, Minicraft, Azur etc
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Isca Models Ltd Delivery Rates
Listed below are delivery details for Isca Models Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 North America Japan Australia and Far East Asia M@ UK - Rest of World (ROW) UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £4.99 £3.30 £5.00 to £9.95 £3.50 £9.96 to £27.50 £3.50 £27.51 to £37.50 £3.50 £37.51 to £47.00 £3.50 £47.01 to Up £6.50 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £34.00 £12.99 £34.01 to Up £12.99 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £3.60 £3.50 £3.61 to £9.95 £3.50 £9.96 to £50.00 £3.75 £50.01 to Up £6.50 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £9.95 £3.95 £9.96 to Up £6.95 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £3.00 £3.50 £3.01 to £9.99 £3.99 £10.00 to £19.99 £3.99 £20.00 to £29.99 £4.95 £30.00 to £34.99 £6.95 £35.00 to £39.99 £7.95 £40.00 to £49.99 £21.95 £50.00 to Up £42.95 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £3.00 £3.50 £3.01 to £9.99 £3.99 £10.00 to £19.99 £3.99 £20.00 to £29.99 £4.95 £30.00 to £34.99 £7.95 £35.00 to £39.99 £8.95 £40.00 to £49.99 £22.95 £50.00 to Up £43.95 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £11.00 £3.99 £11.01 to £24.99 £6.95 £25.00 to £34.99 £12.95 £35.00 to £44.99 £22.95 £45.00 to £60.00 £29.95 £60.01 to Up £48.95 North America · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to £6.00 £3.99 £6.01 to £10.00 £3.99 £10.01 to £15.99 £6.95 £16.00 to £29.99 £7.95 £30.00 to £39.99 £10.95 £40.00 to £49.99 £22.95 £50.00 to £60.00 £49.95 £60.01 to Up £54.95 Japan · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to £6.00 £3.99 £6.01 to £10.00 £3.99 £10.01 to £15.99 £6.95 £16.00 to £29.99 £7.95 £30.00 to £39.99 £10.95 £40.00 to £49.99 £22.95 £50.00 to £60.00 £49.95 £60.01 to Up £54.95 Australia and Far East Asia · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £6.00 £3.99 £6.01 to £10.00 £3.99 £10.01 to £15.99 £6.95 £16.00 to £29.99 £7.95 £30.00 to £39.99 £10.95 £40.00 to £49.99 £22.95 £50.00 to £60.00 £49.95 £60.01 to Up £54.95 M@ UK - Rest of World (ROW) · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £10.00 £6.95 £10.01 to £30.00 £15.95 £30.01 to £45.00 £26.95 £45.01 to £60.00 £52.95 £60.01 to Up £59.95
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Typically, we ship the working day after the receipt of your order. Working days are Monday to Friday excluding UK Bank Holidays.
Please note it can take several hours from you placing your order, to us receiving notification of the order details from Amazon.
Expeditied delivery (UK Mainland only) only operates Monday to Friday (excluding public holidays). Order must be received by us prior to 14:00 (Please note it can take several hours from you placing your order, to us receiving notification of the order details from Amazon.). Delivery is due by 1:00pm the following WORKING day . eg. Order received by us before 14:00 Friday will be delivery before 1:00pm Monday. An order received over the weekend would be due for delivery on Tuesday. There may be an additional day for the Highlands and Islands.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Isca Models Ltd values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Isca Models Ltd to get information about any additional policies that may apply:
Contact this seller Phone: 01392430003
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.