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4.9 stars over the past 12 months
4.9 stars over the past 12 months (2,475 ratings)

Detailed Seller Information

  • VAT Number: GB889003892

Cable Mountain - Details

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    About Cable Mountain

    We have been established as an online seller for many years with our own Cable Mountain website.  We too have made purchases from websites only to be disappointed with the product or service and have a faceless organisation to deal with. That is why we publish a direct email address and contact number.  We value direct contact with our customers.  Why would a reputable seller not include a contact phone number?

    Please use the 'contact seller' link, email us at amazon@cablemountain.com or your may call our Customer Service number on 01904 400 555 (Mon - Fri 8.30am till 4pm).

    Please ensure you compare the overall cost with the prices charged by other Sellers. All of our prices include FREE standard postage (with some exclusions for large or heavy items to non UK mainland or Highlands and Islands).  Also, expedited delivery is available for one set price irrespective of the size of your order. 

    We provide two levels of shipping service, Standard - Despatch within 1-2 business days (usually same day) with delivery 1 to 3 days from dispatch on average or Expedited - Despatch within 1-2 days (usually same day) delivery usually next working day with tracking.

    PLEASE NOTE, WE ARE VAT REGISTERED AND A VAT RECEIPT IS INCLUDED WITH YOUR ORDER.

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    Cable Mountain Delivery Rates

    Our prices displayed on Amazon include FREE standard shipping.  Please ensure you compare our prices with those of other sellers after including their shipping charges, which can be over-inflated to make the item price seem more attractive.

    Our one price Expedited fee allows your item to be sent either by Royal Mail Special Delivery, or other couriers at our discretion.  A tracking number will be provided on dispatch and a signature will be required on delivery of your order.


    Listed below are delivery details for Cable Mountain, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£5.95
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Cable Mountain Dispatch Policies

    Our items are shipped using Royal Mail 1st or 2nd Class Packetpost unless otherwise indicated. We may choose to send the item Recorded or Special Delivery or by Courier for which a signature will be required on delivery. Expedited is always sent using Special Delivery or Courier and requires a signature and provides online tracking.  You can track your expedited order using the tracking number which Amazon email to you on dispatch of your order.

    Please ensure you compare the overall cost with the prices charged by other Sellers. All of our prices include FREE standard postage.  Also, expedited delivery is available for one set price irrespective of the size of your order. 

    We aim to dispatch speedily and always within 24 hours and usually before the estimated dispatch date given on your order by Amazon.  If dispatched by Packetpost, your order should arrive within 2 to 5 working days.  However, on occassion Royal Mail can take longer and this is outside of our control unfortunately, however we will always assist where possible however if your order requirement is urgent then you should consider the Expedited option.  Your Amazon email order confirmation provides an estimated expected delivery date.  Please allow until at least this date before requesting progress on your order.

    We will only ship to the address specified via Amazon - please ensure you complete your preferred delivery address.

    If you have any enquiries regaring shipping rates of the progress of your delivery please do not hesitate to contact us on 01904 69 11 12 or email to amazon@cablemountain.com

    Please note that large or heavy items cannot be shipped to the Highlands or Islands or off the UK Mainland due to much higher courier prices. For the same reason we may be unable to offer the Expedited Shipping service to those regions. Please contact us in advance of your purchase if you are in these areas and are considering making a purchase of a larger item e.g. a TV Bracket.  We reserve the right to cancel and refund orders to these regions if we cannot ship to them using our freepost service.

     

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    Cable Mountain Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Cable Mountain with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Cable Mountain's Privacy Policy.

    Cable Mountain's Privacy Policy

    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

    We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

    We may contact you by email, letter or phone to discuss specific aspects of your order to enable us to provide the best service we can.  We will not e-mail you for marketing purposes in the future unless you have given us your consent by signing up to our newsletter.

    The type of information we will collect about you includes:
    •    your name
    •    billing/delivery address
    •    phone number
    •    email address

    We will never collect sensitive information about you without your explicit consent.  Credit card information is not passed to us by Amazon and we never see your payment details.

    The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

    The personal information which we hold will be held securely in accordance with our internal security policy and the law.  We will not pass on your personal information or use it for reward without seeking your consent.


    If you have any questions/comments about privacy, you should contact us at amazon@cablemountain.com or see our full terms and conditions at www.cablemountain.com

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Cable Mountain to get information about any additional policies that may apply:

    Contact this seller Phone: 01904400555

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.