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4.8 stars over the past 12 months
4.8 stars over the past 12 months (997 ratings)

Detailed Seller Information

  • Business Name: EXPRESS FOAM LTD
  • Business Type: Manufacturer and retailer
  • Trade Register Number: 3311978
  • VAT Number: GB690678196
  • Phone number: 08000277017
  • Customer Services Address:
    • Unit 13 Esgors
    • Thornwood
    • Epping
    • Essex
    • CM16 6LY
    • GB
  • Business Address:
    • unit 13
    • Esgors, High Road, Thornwood
    • EPPING
    • CM16 6LY
    • GB


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    Established in 1997 Snug™ specialise in the manufacture of Visco-elastic memory foam mattresses, toppers and pillows utilising a wide range of British sourced materials, techniques and state of the art machinery. 

    All Snug™ mattresses are manufactured by ourselves in our own factory in the UK and exceed all UK safety and flammability standards and come with up to a 10 year warranty, offering the best value for money and the best quality memory foam mattresses you can buy in the UK today.

    All of our products have Free next working day shipping to the UK mainland.

    We have made a large investment in the very latest computer controlled cutting and packaging technology to ensure the best quality products and service.

    Our staff are trained in all aspects of the memory foam mattress industry and have a wealth of technical knowledge, please contact us at any time on our freephone number 0800 027 7017 for any specialist advice.

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    SNUG MATTRESS Delivery Rates


    Listed below are delivery details for SNUG MATTRESS, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    UK/GB excluding BF address StreetETA1 - 2 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00

    * Delivery Rates for Books, Music, Video and DVD
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58

    * Marketplace orders are only accepted for delivery to Supported Countries.

    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    SNUG MATTRESS Dispatch Policies

    All of our products come with free  delivery.

    Orders received before mid day Monday to Friday are normally sent on the same day and delivered the next working day . Please contact us if you require a specific delivery date.

    Sorry we can not ship our products to the following locations

    Northern Ireland
    Republic of Ireland
    Scottish Islands
    Isle of Man


    We can ship pillows to Northern Ireland on our free two to three working day delivery but not mattresses or toppers.

    Our carriers insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building.

    Any orders cancelled once item has been dispatched may be subject to an extra collection and restocking charge

    If for any reason you are not at home when the courier tries to deliver, they may leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot.

    We are unable to leave goods which are unsigned, for insurance reasons. Please contact the depot within 24hrs, or your goods may be shipped back to Snug.


    Accepting Deliveries - 

    When you receive your parcel(s) please thoroughly check for any damage which may have been caused in transit.

    Please check that you have the correct size product before you accept delivery, the dimensions are indicated on the package. If it is not the correct size item or it is damaged, then please refuse delivery.

    Please ensure that you only sign for the actual number of items you receive. 

    We aim to reply to all emails within a few hours..

    Packaging info.

    When you receive your Snug mattress or topper, it will be carefully vacuum packed and rolled using the very latest technology. This makes the delivery of the mattress to our customers simpler, safer and more cost effective. 

    Discard the outer packaging and carefully unroll your mattress. When opening your vacuum sealed mattress or topper, take extreme care not to damage the product.

    Over the next 2 - 3 hours the product will 'revert' to its true dimensions. You should be aware that once you undo the vacuum sealing, the mattress will also get a lot harder to move around - you will probably want to undo the packaging in the same room the mattress or topper will be used in.

    Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on day of dispatch. You can safely keep your mattress vacuum packed for up to a month after delivery. We do not import Foams from any other country.

    This is only a problem with inferior quality materials ie visco elastic memory foam less then 40 kg/m3 or foundation foams less than 30 kg/m3 that are imported or made by lower quality manufacturers . Our Foams and fabrics are of the very highest quality, and will not wrinkle or tear under our vacuum rolling process.

    Please call freephone 0800 027 7017 or 01992 571162 or email us for further info
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    SNUG MATTRESS Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide SNUG MATTRESS with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to SNUG MATTRESS's Privacy Policy.

    Privacy Practices

    SNUG MATTRESS values the privacy of your personal data.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Return Policy. Please contact SNUG MATTRESS to get information about any additional policies that may apply:

    Contact this seller Phone: 08000277017

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.