4.9 stars over the past 12 months (6,302 ratings)
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Frequently Asked Questions
Q: Some of your products state that 'Designs Vary' or 'Colours Vary'. I want a particular design/colour that I've seen on the product image(s), how do I let you know that this is the one that I want?
A: To request a particular colour or design shown on the product's image, simply send us a message after you've placed your order (remember to include your order number) and state the colour/design that you would prefer to receive. You will be sent the colour or design of your choice, provided that it is in stock. If we don't have your chosen colour or design in stock, we will send a suitable alternative.
Q: I've accidentally given the wrong delivery address when I placed my order. How do I fix this?
A: Please send us a message as soon as possible to let us know that you would like us to send your order to a different address. We cannot update your delivery address after your order has been dispatched.
Q: I want to send the product(s) on my order as a gift. They're being sent directly to the recipient - a) can you provide gift wrapping and b) will the delivery paperwork state the price(s)?
A: Unfortunately we are unable to provide a gift wrapping service. Our delivery paperwork does show prices.
Q: When will my order be dispatched?
A: We aim to dispatch all orders within 2 working days.
Q: I've paid for Express (1-2 day) delivery, but my order confirmation email states the expected arrival date for my order as later than this - will my order arrive within 1-2 days?
A: Yes, if you have paid for the Express (1-2 day) delivery service, your order will be dispatched on the correct delivery service. Please note that the Express delivery service is 1-2 working days and does not include Saturday or Sunday.
Q: My order hasn't arrived by the expected delivery date. Where is it?
A: If you received a tracking number with your dispatch confirmation, please use this tracking number to ascertain the status of your parcel. If you have checked the tracking information and still have a question or you do not have a tracking number for your parcel, please send us a message and we will check the status of your parcel and resolve any problem.
Q: My order has arrived but the product is damaged.
A: Unfortunately, sometimes products are damaged in transit. If you receive a damaged product, please send us a message with a photograph of the damage. We will dispatch a replacement product/piece immediately.
Q: My order has arrived but I have ordered the wrong product(s)/no longer want the product(s). Can I return the product(s)?
A: Yes, you can return products to us. Please send us a return request. You will receive instruction on how to return the product to us when we authorise your request. In instances where the wrong product has been ordered or the products are no longer required, it is your responsibility to post the product back to us (original and return P&P charges will not be refunded).
Q: I have a question that isn't answered here.
A: Please send us a message and we will be in contact shortly with an answer.
Detailed Seller Information
- Business Name: Bigjigs Toys Ltd
- Business Type: Online Retailer
- Trade Register Number: 4710017
- VAT Number: GB813772232
- Phone number: 01303 212691
- Business Address:
- Unit B
- CT19 5EU
Bigjigs Toys - Details
- Store front:www.amazon.co.uk/shops/A2F7H5XWMN77FR
For questions regarding products, order delivery, or returns, please contact Bigjigs Toys Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Bigjigs Toys
Founded in June 1985, Bigjigs Toys is a family operated business which has never lost sight of its roots. Our mission is to deliver quality, safe and affordable products, which are responsibly sourced and complement childhood through fun, exploration and learning. We believe that the best toys are powered by creativity and imaginative play and strive to produce toys that are cherished and enjoyed for years to come.Bigjigs ToysUnit B KingsmeadWest Park Farm Industrial EstateFolkestoneKentCT19 5EUENGLANDVAT Registration Number: 813772232Company Registration Number: 4710017
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Bigjigs Toys Delivery Rates
Listed below are delivery details for Bigjigs Toys, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 North America UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £39.98 £1.99 £39.99 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to Up £4.99 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £4.99 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £4.99 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to Up £5.99 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to Up £9.99 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to Up £12.99 North America · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to Up £12.99
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Bigjigs Toys values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Bigjigs Toys to get information about any additional policies that may apply:
Contact this seller Phone: 01303 212691
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.