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Detailed Seller Information
- Business Name: Rustrock Limited
- Business Type: Retail Pet Supplies
- Trade Register Number: 02233574
- VAT Number: GB678492868
- Business Address:
- 10 Lyndale Rd
- BB11 5RD
The Pet Warehouse Company - Details
- Store front:www.amazon.co.uk/shops/A2CNUDC7UW8B80
For questions regarding products, order delivery, or returns, please contact The Pet Warehouse Company Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About The Pet Warehouse Company
The Pet Warehouse - For Pets and their people - A Family Run Business Since 1881
The North West's largest range of pet food and accessories
The Pet Warehouse Co has two stores, one in Oswaldtwistle, Accrington and one in Southport.
We are licensed to sell animals, pet food and accessories.
Our mission statement is to provide excellent customer service while providing expert advice to pet owners to reinforce the bond they have with their pets.
The bond between pet and owner will always be at the centre of any recommendation we make to ensure that any product bought from The Pet Warehouse Co will be of the highest quality and sourced from the best suppliers.
Our experienced staff have hands on experience within the pet industry, and are pet lovers just like you, providing reassuring advice to pet owners and are true to the end when it comes to pet care.
We pack all our orders with care to ensure they arrive in pristine condition to your door, to ensure your shopping experience is a positive one.
Well established pet store
Established in 1881, our family has actually been in the pet trade for over 100 years.
Well known pet store
We are well known for our huge range of stock and brands. Our customers also enjoy the friendly, local atmosphere, our competitive prices, and can feel rest assured that our products are sourced from leading manufacturers.
Shopping in one of our large stores is a joy and we don’t mind if Fido comes along with you, were our staff will make both you and your dog feel welcome and perhaps give your dog a little treat along the way!
We also offer our customers convenient free parking, so why not come along to one of our stores and meet the team!
Pets and Animals
Our stores stock a range of pets including rabbits, hand reared birds, guinea pigs, fish, reptiles, and small animals of all sizes, with the exception of cats or dogs.
We do however have strong contacts with breeders and rescue centres within the trade which we will be happy to put you in touch with and advise you to ensure pet ownership is for you, or why not visit our directory on the pet warehouse blog to find contact details of our rescue centre partners and breeders, you will also find useful pet care guides and information.
We would like you to remember that taking ownership of a pet is a very serious commitment, which will no doubt become a big part of your family life.
We would also like to remind you that we are unable to sell animals to customers under the age of 18.
We source all our pets that are sold in store from people who are specialists in that particular type of pet or breed and are held in high repute within the pet industry.
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The Pet Warehouse Company Delivery Rates
Free Standard Delivery on All Orders over £29*
Standard Up To 32kg £3.95
Express * All Orders £4.95
Surcharges for Remote Rural Postcodes
Highlands & Islands +£3.75 Delivery 2-5 Working Days from Dispatch
Northern Ireland +£5.99 Delivery 2-5 Working Days from Dispatch
Off Shore Islands +£8.99 Delivery 2-5 Working Days from Dispatch
Republic Of Ireland +£9.99 Delivery 2-5 Working Days from Dispatch
Isle Of Man +£11.99 Delivery 2-5 Working Days from Dispatch
*Deliveries are made Monday-Friday 8.30am - 5.30pm excluding Public Holidays, and we do not offer a Saturday delivery service.
*Free Delivery over £29 applies to the UK mainland only, excludes Highlands & Islands, Northern Ireland and all other offshore islands.
Listed below are delivery details for The Pet Warehouse Company, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £0.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Order Dispatch Policy
Standard Delivery: All products that display the “Express Dispatch” message will be dispatched within one working day or if the order is placed before 2pm it will be dispatched that day and will reach you within 3 working days.
Express Delivery: All products that display the “Express Dispatch” message and where the “Next Working Day” *delivery option has been selected will dispatched within one working day or if the order is placed before 2pm it will be dispatched that day and will reach you the next working day.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Non-personal information collected automatically.
The Pet Warehouse Co is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally identifying information.
In order to respond to your questions, fulfill your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, email address and telephone number.
We may use this information to respond to your requests, or to contact you via mail, email or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfill your order and/or request.
However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your requests or manage interactive customer programs.
You also hereby grant to The Pet Warehouse Co the right to exchange any information provided by you between The Pet Warehouse Co’s affiliates for the purposes mentioned before.
In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer’s operating system, your browser type, traffic patterns and the address of any referring web sites.
Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, “tamper” or “hacker-proof”, The Pet Warehouse Co has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.
Accuracy of collected data
The Pet Warehouse Co will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by The Pet Warehouse Co in connection with the operation of this Site.
From time to time, information may be placed on your computer to allow us to identify you. This information is commonly known as “cookies”. By showing how and when our visitors use this Site, this information can help us to continue to improve our Site.
No information may be submitted to The Pet Warehouse Co by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact The Pet Warehouse Company to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.