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4.8 stars over the past 12 months
4.8 stars over the past 12 months (56 ratings)

Detailed Seller Information

  • Business Name: Rustrock Limited
  • Business Type: Retail Pet Supplies
  • Trade Register Number: 02233574
  • VAT Number: GB678492868
  • Business Address:
    • 10 Lyndale Rd
    • Hapton
    • Burnley
    • Lancashire
    • BB11 5RD
    • GB

The Pet Warehouse Company - Details

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    About The Pet Warehouse Company

    The Pet Warehouse - For Pets and their people - A Family Run Business Since 1881

    The North West's largest range of pet food and accessories

    The Pet Warehouse Co has two stores, one in Oswaldtwistle, Accrington and one in Southport.

    We are licensed to sell animals, pet food and accessories.

    Our mission statement is to provide excellent customer service while providing expert advice to pet owners to reinforce the bond they have with their pets.

    The bond between pet and owner will always be at the centre of any recommendation we make to ensure that any product bought from The Pet Warehouse Co will be of the highest quality and sourced from the best suppliers.

    Our Staff

    Our experienced staff have hands on experience within the pet industry, and are pet lovers just like you, providing reassuring advice to pet owners and are true to the end when it comes to pet care.

    We pack all our orders with care to ensure they arrive in pristine condition to your door, to ensure your shopping experience is a positive one.

    Well established pet store

    Established in 1881, our family has actually been in the pet trade for over 100 years.

    Well known pet store

    We are well known for our huge range of stock and brands. Our customers also enjoy the friendly, local atmosphere, our competitive prices, and can feel rest assured that our products are sourced from leading manufacturers.

    Shopping in one of our large stores is a joy and we don’t mind if Fido comes along with you, were our staff will make both you and your dog feel welcome and perhaps give your dog  a little treat along the way!

    We also offer our customers convenient free parking, so why not come along to one of our stores and meet the team!

    Pets and Animals

    Our stores stock a range of pets including rabbits, hand reared birds,  guinea pigs, fish, reptiles, and small animals of all sizes, with the exception of cats or dogs.

    We do however have strong contacts with breeders and rescue centres within the trade which we will be happy to put you in touch with and advise you to ensure pet ownership is for you, or why not visit our directory on the pet warehouse blog to find contact details of our rescue centre partners and breeders, you will also find useful pet care guides and information.

    We would like you to remember that taking ownership of a pet is a very serious commitment, which will no doubt become a big part of your family life.

    We would also like to remind you that we are unable to sell animals to customers under the age of 18.

    We source all our pets that are sold in store from people who are specialists in that particular type of pet or breed and are held in high repute within the pet industry.

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    The Pet Warehouse Company Delivery Rates

    Free Standard Delivery on All Orders over £29*

    Delivery Service

    Standard    Up To 32kg         £3.95
    Express    *    All Orders        £4.95

    Surcharges for Remote Rural Postcodes

    Highlands & Islands   +£3.75    Delivery 2-5 Working Days from Dispatch
    Northern Ireland   +£5.99    Delivery 2-5 Working Days from Dispatch
    Off Shore Islands  +£8.99    Delivery 2-5 Working Days from Dispatch
    Republic Of Ireland   +£9.99    Delivery 2-5 Working Days from Dispatch
    Isle Of Man  +£11.99 Delivery 2-5 Working Days from Dispatch

    *Deliveries are made Monday-Friday 8.30am - 5.30pm excluding Public Holidays, and we do not offer a Saturday delivery service.

    *Free Delivery over £29 applies to the UK mainland only, excludes Highlands & Islands, Northern Ireland and all other offshore islands.

    Listed below are delivery details for The Pet Warehouse Company, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00

    * Delivery Rates for Books, Music, Video and DVD
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58

    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    The Pet Warehouse Company Dispatch Policies

    Order Dispatch Policy

    Standard Delivery: All products that display the “Express Dispatch” message will be dispatched within one working day or if the order is placed before 2pm it will be dispatched that day and will reach you within 3 working days.

    Express Delivery: All products that display the “Express Dispatch” message and where the “Next Working Day” *delivery option has been selected will dispatched within one working day or if the order is placed before 2pm it will be dispatched that day and will reach you the next working day.
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    The Pet Warehouse Company Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide The Pet Warehouse Company with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to The Pet Warehouse Company's Privacy Policy.

    The Pet Warehouse Company's Privacy Policy

    Privacy policy

    Privacy policy of

    This privacy policy is applicable to this Site and not necessarily to other The Pet Warehouse Co sites on the World Wide Web pages.

    When leaving this Site, please read the privacy policy applicable to the site you are visiting. If you do not agree with this privacy policy, please do not use this Site.
    By accessing and using this Site, you hereby agree to the terms of this privacy policy.
    Non-personal information collected automatically.

    The Pet Warehouse Co is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally identifying information.

    Personal information

    In order to respond to your questions, fulfill your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, email address and telephone number.

    We may use this information to respond to your requests, or to contact you via mail, email or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfill your order and/or request.

    However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your requests or manage interactive customer programs.

    You also hereby grant to The Pet Warehouse Co the right to exchange any information provided by you between The Pet Warehouse Co’s affiliates for the purposes mentioned before.

    In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer’s operating system, your browser type, traffic patterns and the address of any referring web sites.

    Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, “tamper” or “hacker-proof”, The Pet Warehouse Co has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.

    Accuracy of collected data
    The Pet Warehouse Co will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by The Pet Warehouse Co in connection with the operation of this Site.

    Visitor identification

    From time to time, information may be placed on your computer to allow us to identify you. This information is commonly known as “cookies”. By showing how and when our visitors use this Site, this information can help us to continue to improve our Site.

    We will only use cookies to view information on your hard drive that was put there by a cookie from this Site.

    The use of cookies is an industry standard and many web sites use them. Cookies are stored on your computer and not on this Site. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits.

    No information may be submitted to The Pet Warehouse Co by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.

    We may change this privacy policy, or change, modify or withdraw access to this Site or the content of these pages at any time with or without notice.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Return Policy. Please contact The Pet Warehouse Company to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.