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4.7 stars over the past 12 months
4.7 stars over the past 12 months (3,844 ratings)

Frequently Asked Questions

We're a family run business who are passionate about providing a quality service at a fair price.  Our 18,000 sq ft warehouse in Cheshire is semi automated with 7 packing lanes. We have several full time staff to assist you and help with query's.  Please call us on 0844 873 82 86 (9am to 5.30pm) or email us - we're here to help.

Q: How long does delivery take?
A: Most orders are delivered within 3 working days.  Generally we're delivering within 48 hours but please allow this extra day, specially around Xmas time.

Q: Can I pay extra and get it quicker?
A: Yes some of our products are available within 24 hours - next working day (please note this doesn't include weekends) providing you order by 3pm the same day. 

Q: How can I track my item?
A: The majority of our goods are sent via Royal Mail 1st class.  If your order is over £85 we'll automatically send it on a secure courier (DPD) where we require a signature.  Please call 0844 873 82 86 for information / updates.  Royal Mail guidelines are to give 14 days (working) from date of dispatch.  If you order has still not arrived please call us immediately.

Q: What happens if I receive a faulty item or the wrong item
A: We operate a FREEPOST service where you can return mis picked items or faulty items.  We work with brands which have extremely low faults.  Please contact us immediately to resolve the situation.  We do not operate a free return service should you just wish to return an item.

Q: What happens if the garment doesn't fit or I don't like it?
That's no problem,  we operate a full 30 day guarantee providing the item is returned within its original packaging and you have proof of purchase / copy of the receipt.  We do not operate a free returns service as less than 10% of people return items and think its unfair to charge non returning customers for this service.

Detailed Seller Information

  • VAT Number: GB733104180

Outdoor Look - Details

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    About Outdoor Look

    One of the country's leading suppliers of Outdoor Clothing and Footwear.  We buy in bulk and pass the savings onto you, our customers.

    The customer is at the heart of everything we do.   We've traded on Amazon for years and are proud of our reputation for service, quality and price.

    Who we are

    Outdoor Look are a leading direct mail supplier of Outdoor Clothing, Workwear and promotional clothing from our 18,000 sq ft HQ operation in Cheshire, England. We believe that doing business in a total customer oriented way is the only way forward.

    What we do

    Outdoor Look is an online supplier of leading outdoor clothing, hiking shoes, hiking boots and much more . We stock top brands such as Regatta, Craghoppers, Helly Hansen, Teva, Merrell, Timberland, Under Armour, and Hi Tec.  All our staff are fully trainined on the wide range of products we stock,  so we can provide you with reliable and unbiased advise.

    Our massive warehouse shows live so we can always ensure product availablility and fast shipment.  Our outdoor clothing is available for next day delivery or 2-3 working day delivery.

    Our cost prices are kept low by buying in bulk.  In addition, we don't spend money on expensive retail outlets meaning we're able to pass our savings onto you. We offer huge savings and in most cases our stock is limited, so once it's gone it's gone.

    Proud of our expert advice

    We're proud of our friendly and personal service.  We have over 13 years experience in providing exceptional customer service.

    Shop in confidence

    At Outdoor Look we try and make the shopping experience fast and hassle free,  we have invested in our systems which ensure we process your order within minimum human involvement.  We have 7 packing lanes where we pick and dispatch 1000s or orders every week.  We have a proven track record and accreditation with the following companies:

    ISO9001 Registered Firm cert no 9079
    Secured By GeoTrust

    Our Address

    Brookes UK Ltd T/A Outdoor Look
    Union Road
    SK11 7BN

    Phone: 00 44 1625 503119
    Fax:  044 1625 616 806
    Email: Use Amazon platform

    Contact us by Phone

    Talk to one of our team on  0044 1625 503119 .

    Our opening hours are:

    Monday to Friday 9am to 5.30pm

    Registered Company Information

    Brookes UK Ltd t/a Outdoor Look, Union Road, Macclesfield, Cheshire, United Kingdom, SK11 7BN Registered Number: 3860722 England | VAT No GB 733 1041 80 |  ISO 9001 CERT NO 9079.

    Many thanks for showing an interest in Outdoor Look - Great service | Great value | Great products

    **Please note we do not refund customers return postage charges unless the item is faulty**

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    Outdoor Look Delivery Rates

    If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund or exchange. We do not refund the cost of the return postage.  We recommend that you keep the original packaging until you are sure you intend to keep the goods. Please use packaging which will give a similar level of protection to the packaging you received the goods in. This insures that the goods are not damaged on the way back to us. With your return please include the original Picking list or Invoice document and complete the reverse of the document as instructed. This is your returns ID and without this we can not refund you.
    Listed below are delivery details for Outdoor Look, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £19.99 £2.99
    £20.00 to £23.00 £2.99
    £23.01 to £29.99 £3.99
    £30.00 to £49.99 £3.99
    £50.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9,999.99 £5.99
    £10,000.00 to Up £0.00
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.95 £3.35
    £5.96 to £19.99 £3.35
    £20.00 to £29.99 £3.35
    £30.00 to £49.99 £3.99
    £50.00 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £7.50
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £7.50
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £7.50

    * Delivery Rates for Books, Music, Video and DVD
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58

    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Outdoor Look Dispatch Policies


    Xmas Delivery

    Standard Delivery Last Day - 18th December 13

    Express Delivery Last Day - 20th December 13

    Our warehouse is open on the 27th and 30th December.  Orders will be dispatched during this period for orders placed during the holiday period.  Normal service will resume on the 2nd January 2014.  If your need and help please call on 0844 873 82 86

    UK Express Delivery - 1 Business Day (please place the order by 2.00pm to guarantee a NEXT WORKING DAY SHIPMENT.   Orders after this time will be delivered the next following working day.   Order placed after 2pm Friday will be delivered on the following Tuesday.

    We can track your order please call 01625 503119 for details.

    UK Standard Delivery 2-4 Business Days

    Delivery may take 3 to 4 business days.

    Please call +44 1625 503119 for more information on International shipping details.


    We do not offer a free return service and all parcels sent back to Outdoor Look are at the expense of the customer.
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    Outdoor Look Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide Outdoor Look with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Outdoor Look's Privacy Policy.

    Privacy Practices

    Outdoor Look values the privacy of your personal data.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Return Policy. Please contact Outdoor Look to get information about any additional policies that may apply:

    Contact this seller Phone: 08448738286

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Returns

    We offer a 365 Day Return Policy - No hassle return service.

    Just complete the returns form which comes with the goods, use the label provided, enclose it and return - simple - no hassle.

  • Top of Page Re - Orders

    If you need to re order an item then please complete the exchange form which comes with the goods.  Post the items back and we will re order the new item ASAP.  This process can take up to 5-7 working days from sending the item back to receiving the new item.  If you're in a hurry then its best to re order the item directly through Amazon and send the return back for processing.