4.7 stars over the past 12 months (3,844 ratings)
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Frequently Asked Questions
We're a family run business who are passionate about providing a quality service at a fair price. Our 18,000 sq ft warehouse in Cheshire is semi automated with 7 packing lanes. We have several full time staff to assist you and help with query's. Please call us on 0844 873 82 86 (9am to 5.30pm) or email us - we're here to help.
Q: How long does delivery take?
A: Most orders are delivered within 3 working days. Generally we're delivering within 48 hours but please allow this extra day, specially around Xmas time.
Q: Can I pay extra and get it quicker?
A: Yes some of our products are available within 24 hours - next working day (please note this doesn't include weekends) providing you order by 3pm the same day.
Q: How can I track my item?
A: The majority of our goods are sent via Royal Mail 1st class. If your order is over £85 we'll automatically send it on a secure courier (DPD) where we require a signature. Please call 0844 873 82 86 for information / updates. Royal Mail guidelines are to give 14 days (working) from date of dispatch. If you order has still not arrived please call us immediately.
Q: What happens if I receive a faulty item or the wrong item
A: We operate a FREEPOST service where you can return mis picked items or faulty items. We work with brands which have extremely low faults. Please contact us immediately to resolve the situation. We do not operate a free return service should you just wish to return an item.
Q: What happens if the garment doesn't fit or I don't like it?
That's no problem, we operate a full 30 day guarantee providing the item is returned within its original packaging and you have proof of purchase / copy of the receipt. We do not operate a free returns service as less than 10% of people return items and think its unfair to charge non returning customers for this service.
Detailed Seller Information
- VAT Number: GB733104180
Outdoor Look - Details
- Store front:www.amazon.co.uk/shops/A2CCOO9IRVQ977
For questions regarding products, order delivery, or returns, please contact Outdoor Look Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Outdoor Look
One of the country's leading suppliers of Outdoor Clothing and Footwear. We buy in bulk and pass the savings onto you, our customers.The customer is at the heart of everything we do. We've traded on Amazon for years and are proud of our reputation for service, quality and price.Who we are
Outdoor Look are a leading direct mail supplier of Outdoor Clothing, Workwear and promotional clothing from our 18,000 sq ft HQ operation in Cheshire, England. We believe that doing business in a total customer oriented way is the only way forward.
What we do
Outdoor Look is an online supplier of leading outdoor clothing, hiking shoes, hiking boots and much more . We stock top brands such as Regatta, Craghoppers, Helly Hansen, Teva, Merrell, Timberland, Under Armour, and Hi Tec. All our staff are fully trainined on the wide range of products we stock, so we can provide you with reliable and unbiased advise.
Our massive warehouse shows live so we can always ensure product availablility and fast shipment. Our outdoor clothing is available for next day delivery or 2-3 working day delivery.
Our cost prices are kept low by buying in bulk. In addition, we don't spend money on expensive retail outlets meaning we're able to pass our savings onto you. We offer huge savings and in most cases our stock is limited, so once it's gone it's gone.
Proud of our expert adviceWe're proud of our friendly and personal service. We have over 13 years experience in providing exceptional customer service.Shop in confidenceAt Outdoor Look we try and make the shopping experience fast and hassle free, we have invested in our systems which ensure we process your order within minimum human involvement. We have 7 packing lanes where we pick and dispatch 1000s or orders every week. We have a proven track record and accreditation with the following companies:ISO9001 Registered Firm cert no 9079Secured By GeoTrustOur AddressBrookes UK Ltd T/A Outdoor LookUnion RoadMacclesfieldCheshireSK11 7BNPhone: 00 44 1625 503119Fax: 044 1625 616 806Email: Use Amazon platformContact us by PhoneTalk to one of our team on 0044 1625 503119 .Our opening hours are:Monday to Friday 9am to 5.30pmRegistered Company InformationBrookes UK Ltd t/a Outdoor Look, Union Road, Macclesfield, Cheshire, United Kingdom, SK11 7BN Registered Number: 3860722 England | VAT No GB 733 1041 80 | ISO 9001 CERT NO 9079.Many thanks for showing an interest in Outdoor Look - Great service | Great value | Great products**Please note we do not refund customers return postage charges unless the item is faulty**
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Outdoor Look Delivery Rates
If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund or exchange. We do not refund the cost of the return postage. We recommend that you keep the original packaging until you are sure you intend to keep the goods. Please use packaging which will give a similar level of protection to the packaging you received the goods in. This insures that the goods are not damaged on the way back to us. With your return please include the original Picking list or Invoice document and complete the reverse of the document as instructed. This is your returns ID and without this we can not refund you.
Listed below are delivery details for Outdoor Look, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £19.99 £2.99 £20.00 to £23.00 £2.99 £23.01 to £29.99 £3.99 £30.00 to £49.99 £3.99 £50.00 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £9,999.99 £5.99 £10,000.00 to Up £0.00 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £0.00 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £5.95 £3.35 £5.96 to £19.99 £3.35 £20.00 to £29.99 £3.35 £30.00 to £49.99 £3.99 £50.00 to Up £0.00 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to Up £7.50 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to Up £7.50 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to Up £7.50
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
DeliveryXmas DeliveryStandard Delivery Last Day - 18th December 13Express Delivery Last Day - 20th December 13Our warehouse is open on the 27th and 30th December. Orders will be dispatched during this period for orders placed during the holiday period. Normal service will resume on the 2nd January 2014. If your need and help please call on 0844 873 82 86
UK Express Delivery - 1 Business Day (please place the order by 2.00pm to guarantee a NEXT WORKING DAY SHIPMENT. Orders after this time will be delivered the next following working day. Order placed after 2pm Friday will be delivered on the following Tuesday.We can track your order please call 01625 503119 for details.
UK Standard Delivery 2-4 Business Days
Delivery may take 3 to 4 business days.
Please call +44 1625 503119 for more information on International shipping details.****PLEASE NOTE WE ACCEPT RETURNS UP TO 30 DAYS AFTER PURCHASE****We do not offer a free return service and all parcels sent back to Outdoor Look are at the expense of the customer.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Outdoor Look values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Outdoor Look to get information about any additional policies that may apply:
Contact this seller Phone: 08448738286
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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We offer a 365 Day Return Policy - No hassle return service.Just complete the returns form which comes with the goods, use the label provided, enclose it and return - simple - no hassle.
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Re - Orders
If you need to re order an item then please complete the exchange form which comes with the goods. Post the items back and we will re order the new item ASAP. This process can take up to 5-7 working days from sending the item back to receiving the new item. If you're in a hurry then its best to re order the item directly through Amazon and send the return back for processing.