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4.7 stars over the past 12 months
4.7 stars over the past 12 months (1,686 ratings)

Detailed Seller Information

  • Business Name: Master Plastics SW Ltd
  • Business Type: Manufacture
  • Trade Register Number: 02947652
  • VAT Number: GB650409162
  • Phone number: 01179 719922
  • Business Address:
    • 3 Small Street
    • St Philips
    • Bristol
    • BS2 0SQ
    • GB

MasterPlastics - Details

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    About MasterPlastics

    Telephone Lines Open 8am Till 4.30 pm Telephone 01179 719922

    Master Plastics brings you a large range of cat flaps, dog and pet doors with award winning designs from Staywell and Petmate. Suitable for all sizes of pet with a full 3 years manufactures warranty and they are easy to install in most doors and walls these products are in stock for a 48hr delivery.

    More Products More Choice
    The Internets Friendliest online stockist Over the past fifteen years our company growth speaks for its self, we have developed into a major company for two main reasons, our prices of course and our customer service helping customers with a wide variety of projects from simple jobs right through to major projects. One third of all our business comes through recommendations and that speaks for its self.

    We are adding products here every day to bring you even more choice and we deliver to your door.

    Master Plastics (SW) Ltd
    VAT NO GB 650 4091 62
    T/A Catflaps.com
    The Distribution Centre
    Unit 3
    Small Street
    St Philips
    Bristol
    BS2 0SQ

    Phone: 01179 719922

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    MasterPlastics Delivery Rates


    Listed below are delivery details for MasterPlastics, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.50£0.65
     per Shipment£0.00£12.99


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    MasterPlastics Dispatch Policies

    Terms
    Shopping Terms - Terms and Conditions

    Please note all sales are processed in British Pounds exchange rates are set by your credit card company not us.

    Customers that use this site to order will agree to the terms and conditions of use. If you do not agree with these terms and conditions you will not be able to use this site.

    We reserve the right to update or modify the terms and conditions on this site at any time

    Please ensure you reread these terms and conditions on each visit to the site.

    Master Plastics reserve the right to refuse any order without giving reason or to request further information so as to allow that order to be processed. You will receive an automatic email upon placing an order this is only an acknowledgement that your order has been received.

    Your order will be acknowledged by email on the understanding that delivery is subject to stock availability. When items are out of stock you will be notified via your e-mail address or by telephone as to when your order can be processed if this is not within 21 days you can cancel your order and a full refund will be made.

    Please note

    Please note each cat flap - pet door is designed for a specific purpose do not start to install your pet door until you have read all the information in the box.
     
    Order Acceptance.
     
     
    "By clicking the buy button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process and payment constitutes our acceptance of your order."

    Handling complaints

    We at Master Plastics are committed to complete customer satisfaction.

    In 19 years of trading we have had very few complaints however if you need assistance of any kind you can contact our customer services representitive Claire Beer between 11am and 4pm on any week day either by email to claire@master-plastics.co.uk or by telephone on 0117 971 9922

    Should you have a complaint about any aspect of our service, goods or delivery times please contact us by email or telephone.

    We will respond to any complaint within 3 working days. In most cases we resolve the problem during your initial phone call.

    All complaints will be dealt in a, Fair, Confidential and effective manor.

    Person responsible for logging complaints and reviewing them: Rob Howes

    You statuary rights are acknowledged by Master Plastics however we can not except responsibility for failure to deliver your goods on time. We always do our best to deliver to you on time as agreed normally with in six working days however we do not guarantee to deliver and we can not accept any responsibility for any losses you may incur due to late or non delivery.

    Unsolicited e-mail

    We will NOT give your email address to any other company

    We will not send unsolicited email to consumers unless you have first given your consent.

    Customer support and service
    You can contact us by email or by phoning (0117) 971 9922 between 11am – 4.30pm Mon to Friday. Calls charged a normal cost.

    External Sites
    External sites many third party sites link to us we do not have any control as to the content or management and as such we accept no responsibility for their content what so ever.

    However, if you feel a site blatantly tricked or mislead you in any way please let us know so we can take appropriate action

    All sizes given are approximate - Manufactures terms and condition will apply to the installation of certain products. Many products on this site carry a manufactures guarantee this is supplied by the manufacture and not by Master Plastics

    The terms and conditions do not affect your statutory rights as a customer.

    Please check your goods when they are delivered as once you have signed for them we can not exchange damaged goods or replace missing parts delivery notes are sent with all orders.

    Lockable Pet Doors
    These products as designed for the convenience of you and your pet and they built in security features to reduce the risk of other animals entering your home, however it is not possible for catflaps.com or the manufacture to guarantee the exclusion of all other animals, by ordering from this site you agree that catflaps.com and the manufacture will not liable in any way for any damage or inconvenience caused in the event an unwanted visitor should gain entry.

    Important Please see fitting instructions before installing into metal or uPVC doors, it is not possible to cut holes in to existing glas, single or double glazed units because the glass will be toughened glass, you must therefore take your cat flap to a glazing company who must reglaze the door cutting the required hole in the glass before its toughened, or remove the glass section and replace it with a new upvc panel.

    Returning Goods
    Faulty Goods

    You have seven days from the date of receipt of your goods to inspect them for faults. If the goods are faulty you should contact us either by phone or email within the seven days quoting date of order and order number. We will collect the faulty goods for inspection and replace them at our cost. You also have the right to claim costs associated with faulty goods such as phone and postage costs.

    Unwanted Goods
    Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded within 30 days (excluding postage), The 7 day cancellation period will commence on the day following the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut. Boxed items must be returned complete, not part used.

    Made to measure goods are excluded from this clauses.

    Non Delivery
    If whole or part of your order is not delivered you must contact us within seven days of receipt either by phone or email quoting order date and order number and we will resend the items immediately for next day delivery. If however we are unable to send the goods and you need to purchase the items locally we will refund the cost plus the difference (within in reason) if more expensive elsewhere




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    MasterPlastics Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide MasterPlastics with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to MasterPlastics's Privacy Policy.

    Privacy Practices

    MasterPlastics values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact MasterPlastics to get information about any additional policies that may apply:

    Contact this seller Phone: 01179 719922

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.