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4.8 stars over the past 12 months
4.8 stars over the past 12 months (2,166 ratings)

Frequently Asked Questions

Handling Times

We aim to dispatch all orders on the same day the order is placed, if your order is placed after 3pm it will be dispatched following day. 

Orders placed after 2pm on a friday may not be dispatched until the following monday.


Christmas Dispatch Times 

We are closed for dispatching orders from the 24th of december until 30th of december 2013. All orders placed after 2pm on the 23rd of december may not be dispatched until the 30th. 


Returns & Exchanges

  • The easiest way to return your item is to complete the white returns form provided in the parcel & post the item back to the returns address.
  • If you prefer the security of using the amazon system then please request return through your amazon account but also include the returns form we provided as this will help speed up the returns process.
  • Unfortunately there is no way of exchanging items directly through the amazon returns system so please request return for a refund and include a note explaining you prefer an exchange.
  • Please be aware that if you return your item for a refund only the product costs will be refunded.
  • When completing the returns form please ensure you include as much information as possible as this will help to speed up the returns procedure.
  • Exchanges are free of charge, you will not be charged for sending the new item out.
  • Returns are normally processed within a few days but can take up to a week during busy periods so please allow a fair amount of time before enquiring about the status of your return.
  • Once your return has been processed you will receive a confirmation email.
  • Once a refund has been processed the funds can take between 3-5 days to appear
  • Any issues relating to payments or refunds are dealt with by amazon directly so please contact customer services
  • Exchanges are sent out using standard post and once dispatched normally take between 3-5 days to deliver.



Detailed Seller Information

  • Business Name: W&M Wholesale Ltd
  • Business Type: Retail
  • Trade Register Number: 2607133
  • VAT Number: GB157110927
  • Phone number: 01670 700030
  • Customer Services Address:
    • Unit 3C Admiral industrial estate
    • cramlington
    • northumberland
    • NE23 1WG
    • GB
  • Business Address:
    • 3C Admiral Industrial Estate
    • Cramlington
    • Northumberland
    • NE23 1WG
    • GB

Start Fitness - Details

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    About Start Fitness

    About Us

    Start Fitness are the UK’s biggest dedicated retailer of Running Shoes and Sportswear ,supplying branded products at discounted prices for over 20 years through our retail shops and website. We stand out from other retailers, in that we have been actively involved in the sport over the last 20 years through our support of race meetings throughout the UK.. We are completely dedicated to your total satisfaction.

    We have over 10000 products in stock ranging from Running Footwear, Clothing & Accessories to Cycling Equipment & Bikes with Other Sports such as Football & Rugby available from our various websites all at discounted Prices, so you will always save on your order.

    Expert Advice?
    No problem, at start fitness we have a fantastic team of experts to help you with all of your needs whatever your level and ability we will be able to help answer any questions you have.

    Contact us by Phone
    Our friendly customer service team are available most days from 9am so please give us a call  01670 700036 and we will try to assist you wherever we can.

    Contact us by Email
    Simply send your email to us using the amazon platform 
    We aim to respond to all email enquiries as quickly as possible and within 24 hours throughout the week, we currently respond to emails on average within 6 hours.
    When emailing us please give us as many details as possible for example your order reference if relevant, this will enable us to respond to your enquiry quickly and effectively.

    Our Address 
    Start Fitness Amazon Department
    Unit 3C Admiral Business Park
    Cramlington 
    Northumberland
    NE23 1WG
    Telephone: 01670 700036

    Opening Hours 
    Monday - Friday - 8am-6pm
    Saturday - 9am-5pm
    Sunday - Closed

    Outside of office hours please leave a message on the answer machine and we will get back to you as soon as possible.

    Your feedback is important to us, we love to hear from our customers so any questions, comments or suggestions please feel free to get in touch.

    Our Websites 
    Check out our websites for wider range of products safe in the knowlodge that we can endeavour to sell them through amazon for your peace of mind.
    startfitness
    startcycles
    startfootball



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    Start Fitness Delivery Rates


    Listed below are delivery details for Start Fitness, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Australia and Far East Asia
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.94 £1.49
    £9.95 to £19.94 £1.95
    £19.95 to £24.94 £2.95
    £24.95 to £39.94 £3.49
    £39.95 to £59.94 £3.95
    £59.95 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £5.95
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.94 £1.49
    £9.95 to £19.94 £1.95
    £19.95 to £24.94 £2.95
    £24.95 to £39.94 £3.49
    £39.95 to £59.94 £3.95
    £59.95 to Up £0.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £9.94 £1.49
    £9.95 to £19.94 £1.95
    £19.95 to £24.94 £2.95
    £24.95 to £39.94 £3.49
    £39.95 to £59.94 £3.95
    £59.95 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.94 £3.49
    £4.95 to £24.94 £4.95
    £24.95 to £39.94 £6.95
    £39.95 to £59.94 £9.95
    £59.95 to Up £12.95
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.94 £3.49
    £4.95 to £24.94 £4.95
    £24.95 to £39.94 £6.95
    £39.95 to £59.94 £9.95
    £59.95 to Up £12.95
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.94 £3.49
    £4.95 to £24.94 £4.95
    £24.95 to £39.94 £6.95
    £39.95 to £59.94 £9.95
    £59.95 to Up £12.95
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.94 £3.49
    £4.95 to £24.94 £4.95
    £24.95 to £39.94 £6.95
    £39.95 to £59.94 £9.95
    £59.95 to Up £12.95
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.94 £3.49
    £4.95 to £24.94 £4.95
    £24.95 to £39.94 £6.95
    £39.95 to £59.94 £9.95
    £59.95 to Up £12.95
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.94 £3.49
    £4.95 to £24.94 £4.95
    £24.95 to £39.94 £6.95
    £39.95 to £59.94 £9.95
    £59.95 to Up £12.95

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Start Fitness Dispatch Policies

    Please note due to operational changes orders placed from Monday the 24th of February 2014 onwards may subject to dispatch delays.

    We apologise for any inconvenience caused but we hope to have normal service resumed by no later than Tuesday the 4th of march 2014. For more information on dispatch times please contact us directly.


    Handling Times


    We aim to dispatch all orders on the same day the order is placed, if your order is placed after 3pm it will be dispatched following day. 

    Orders placed after 3pm on a friday may not be dispatched until the following monday.


    UK delivery

    For UK customers there are two different delivery services available, Standard Delivery or Express.


    Standard Delivery


    For a Standard delivery we use either Royal Mail Tracked or Royal Mail First Class depending on the size of the parcel.

    Royal Mail Tracked is a 48 hour service that offers full traceability without requiring a signature for delivery.

    Royal Mail First class is an unsigned service that aims to deliver within 24 hours including saturdays. First Class does not provide any tracking information and is typically used for smaller parcels.


    Once your order has been dispatched you will receive an email confirmation containing the tracking number and the type of service that your order will be delivered with.  

    The tracking numbers for the Royal Mail Tracked service start with JC whereas the First Class Tracking Numbers will start with AAA. 

    As first class is not a tracked service the reference number will not register in the royal mail system and is only provided for proof of postage.


    Express Delivery


    For an Express Delivery we use the DPD Expresspak Next Day Sevice.

    DPD guarantee to deliver next day between the hours of 9am & 5pm and provide a sms confirmation of the estimated 1 hour delivery time slot.


    In some circumstances we may also use Royal Mail Special Delivery to deliver express deliveries.

    Royal Mail Special delivery's require a signature and offer full traceability as well as being guaranteed to be delivered by 1pm the next day.


    We aim to dispatch all express delivery's on the same day if the order is placed before 3pm Monday to friday,

    Orders placed after 3pm on a Thursday are usually delivered on the Saturday however this not guaranteed & it may not be delivered until the following monday.

    If your order is urgent please contact us and we will endeavour to send it using a Saturday guaranteed service.


    In situations where you know there will be nobody in to receive your parcel we can arrange to send your item so that it will be delivered on a particular day.

    for more information about named day delivery please contact our customer service team on 0844 8488803 or email michaeltaggart@startfitness.co.uk


    International Delivery


    For Most international orders we use a Royal Mail International Signed for service, this is a tracked service that takes between 3-12 working days to deliver depending destination country.

    For smaller parcels we may use the Royal Mail International unsigned packet post service to send your order so we can keep the shipping costs low. This service does not require a signature or provide any tracking information.


    In Addition to using Royal Mail we also use other international courier services such as DPD or DHL.

    Our internal systems determine the best courier to use when shipping your order based on destination, service & price in order to deliver the customer the best possible service.


    In some circumstances we may also be able offer an international express service depending on the destination country, for further information on international express services please contact us and we will be able to get you a quote. 


    More Delivery Information


    In situations where the goods arrive when you are not in to receive the parcel Royal Mail may deliver the parcel to a neighbour under their "Leave with Neighbour" policy.

    In this case the courier should leave you a card with details of where the parcel has been delivered. 

    If there are no neighbours available to accept your parcel you will be left a card with details of your local sorting office where you can collect the goods or arrange a re-delivery. 

    If someone else is available at the address, they can sign for the goods on your behalf as the contract is to deliver to the address not the addressee. 


    Couriers may also deliver parcels to a neighbour and leave a card but this at the drivers discretion & not always happen. Alternatively the parcel could also be returned to the depot & delivery re-attempted the following day.


    In addition to leaving parcels with neighbours you can have the goods delivered to a different address to the invoice address where someone is available throughout the day , for example a work address.

    In the unlikely event of your parcel being lost by the courier, as the sender we are responsible for making enquiries into the lost item. 

    Once the courier accepts that a parcel is lost we can process a replacement order or issue a full refund.

    Royal Mail ask that we wait 14 working days for UK Parcels, 28 working days for International parcels and 3 working days for next day orders before they accept the parcel is lost.



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    Start Fitness Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Start Fitness with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Start Fitness's Privacy Policy.

    Start Fitness's Privacy Policy

    The privacy of our online and mail order customers is extremely important to us. 

    We do not disclose buyers information to third parties.  

    Data collected by Start Fitness used to:

    • Take and fulfill customer orders
    • Administer and enhance the site and service
    • Issue a unique identifier (e.g. customer login)
    • Monitor customer account status beyond that required for individual purchases
    • Only disclose information to third-parties for goods delivery purposes

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Start Fitness to get information about any additional policies that may apply:

    Contact this seller Phone: 01670 700030

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.