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4.7 stars over the past 12 months
4.7 stars over the past 12 months (13,935 ratings)

Frequently Asked Questions

Q: What is the dispatching time for all the orders placed with active care online?
A: All our orders are dispatched within 12 working hours. We dont dispatched products on weekends. Hence all the orders placed on Friday will be dispatched on Monday morning. 

Q: What is the approximate delivery timings after dispatching the products?
A: Once products are dispatched from our office, they are leaving the Royal mail on very next day. Hence all our orders are getting deliver by Royal mail standard deliver timings. 

Q: Why condoms are loose and not in the box?
A: We buy condoms in bulk packaging to reduce the buying cost. As we are buying them at lower prices, we can sell them at very competitive prices which can benefits our customers. We are passing that benefits fully to our customers. Our prices are far lower than the super market even though we are delivering products to your door step. We are also saving on delivery costs by sending them in loose. Products are exactly same as super market. You can also compare them by buying small box from super market. Sexual health products are very important in our daily lives and it can prevent so many diseases, so its better to get them at lower rates rather then giving more importance to package.

Q: How the products are packed?
A: All the products are packed in brown bags to make them discreet. We pack them by considering the state of the products i.e. if it is fragile, we pack them with bubble wrap. If it is bulky, we pack them in card board boxes with extra packaging materials. If product dont require any packaging material, we send them in brown bags. 


Detailed Seller Information

  • Business Name: Activecare Online
  • Business Type: Online Business
  • VAT Number: GB139479666
  • Business Address:
    • Bermer Place
    • Watford
    • Herts
    • WD24 4XX
    • GB

Activecare Online - Details

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    About Activecare Online

    Activecare Online is launched to be always Active for your care. Our team is constantly working and researching to obtain branded products as very competitive rates to pass over that benefits to customers. In current situation, its very difficult for everyone to adapt the healthy life style because of the high prices of health related products at super market. As a result, we are putting our health at risk. Activecare online has consider this point very seriously and start working towards providing health products at very reasonable prices. If you will visit our shop @ Amazon, you will find all health related products at very competitive prices. You will also find the prices fluctuation on constant basis as our aim is to provide the lowest possible prices to the customers so that every one can buy the health products to be healthy. 


    We are also trying our best to reduce the costs on packaging and delivery fees. While all other suppliers are charging the delivery fees, all our products are with free delivery whether its £ 1 products or £ 100 product. We sending some products in loose to reduce the delivery costs and Passover that benefits to the customers. Mainly, we send all the sexual health products in loose packaging to reduce the cost while buying and also while delivering the products. 

    All our products are UK branded products only. We also have our customer service team in the UK to ensure the 100% customer services to all our customers. We value all our customers and consider the customer point of views in providing the services. 


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    Activecare Online Delivery Rates

    All our deliveries are free of charge.
    Listed below are delivery details for Activecare Online, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK - Mainland Street PO BoxETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK, BF AddressesETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    Europe Zone 1ETA3 - 7 days
     per Item£1.59
     per Weight (kgs)£0.00
     per Shipment£4.00
    Europe Zone 2ETA3 - 7 days
     per Item£1.99
     per Weight (kgs)£0.00
     per Shipment£4.00
    Europe Zone 3ETA8 - 12 days
     per Item£2.99
     per Weight (kgs)£0.00
     per Shipment£6.00
    North AmericaETA6 - 10 days
     per Item£2.99
     per Weight (kgs)£0.00
     per Shipment£7.00
    JapanETA6 - 10 days
     per Item£3.00
     per Weight (kgs)£0.00
     per Shipment£7.00
    Australia and Far East AsiaETA8 - 12 days
     per Item£4.00
     per Weight (kgs)£0.00
     per Shipment£7.00
    M@ UK - Rest of World (ROW)ETA8 - 12 days
     per Item£6.00
     per Weight (kgs)£0.00
     per Shipment£6.79


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Activecare Online Dispatch Policies

    All our small orders are getting delivered by Royal mail standard delivery services. Big orders are delivered by APC. 


    Royalmail standard delivery service deliver all the parcel within 3-5 working days, however in some cases it may take more time. In this cases, we always help our customers to resolve the issues.
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    Activecare Online Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Activecare Online with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Activecare Online's Privacy Policy.

    Activecare Online's Privacy Policy

    We send all the sexual health products in brown bags to make it discreet. However if you require more discretion, please send us an email as soon as you place an order so our team can look in to it more carefully while packaging.


    We do not mention our name on the parcel. We just provide the address if the parcel is not delivered by any reason. 

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Activecare Online to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Please send us an email if you want to send a message to your friends or family as soon as you place an order, so we can add that message with the product. We dont provide the gift packaging however we can pack them with extra care if its a gift to any friends or family.

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If Activecare Online offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.