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Frequently Asked Questions
We will ship to some countires within Europe - please email us with your specific requirements.
Monday to Friday · 10am - 6pm
Saturday · 10am - 5pm
Sunday · Closed
All new equipment is guaranteed for a period of two years from date of purchase.
Detailed Seller Information
- VAT Number: GB522927054
Jb's Music Store - Details
- Store front:www.amazon.co.uk/shops/A29Q95ES3PZBEJ
For questions regarding products, order delivery, or returns, please contact Jb's Music Store Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Jb's Music Store
Jb's Music Store is committed to providing each customer with the highest standard of customer service.
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Jb's Music Store Delivery Rates
Listed below are delivery details for Jb's Music Store, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £29.99 £2.95 £30.00 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £40.00 £4.95 £40.01 to Up £10.00 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £12.00 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £99.99 £25.00 £100.00 to £299.99 £40.00 £300.00 to Up £65.00 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £99.99 £30.00 £100.00 to £299.99 £50.00 £300.00 to Up £75.00 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £99.99 £40.00 £100.00 to £299.99 £95.00 £300.00 to Up £125.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
The customer's signature will be required at time of receipt and goods cannot be left without such signature. Claims for non delivery, missing items or damage to goods in transit must be made within seven working days of expected delivery. Claims will not be accepted after this time. New goods found to be “dead on arrival” or faulty can be returned for replacement or refund. The customer must notify JB's Music Store within seven days of receipt of the goods. The faulty goods will then be collected by JB's Music Store's courier. Failed delivery due to customer (ie customer not present or refused goods) which are returned to JB's Music Store are subject to £15 charge for return. If the same goods are requested to be re-delivered, a minimum charge of £5 will apply.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Personal information is only exchanged if you decide to email us. This will typically include your name; email address and any other data within the contents of your email e.g. company name, telephone number etc. Only JB's Music receives your personal information and we will use it solely for reply purposes. Replies will typically take the from of an email or a telephone call.
Use of Information
In addition to the above use, JB's Music Store also uses information acquired via the website to better understand how it is being used and how it can be improved. It is important to be aware that this type of information is aggregate data and does not identify individuals; examples of aggregate data include: the number of website visitors etc.
We will never share, sell or rent individual personal information to any third parties unless ordered by a court of law.
A cookie is a piece of data stored on the users computer tied to information about the user. This website uses session based cookies, these cookies are not saved on your computer and once the user closes their browser, the session is deleted automatically. We use session based cookies to allow the shopping cart facility to remember the items you have collected for the purposes of an online purchase.
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures designed to safeguard and secure the information we collect online. Further details of our security procedures can be obtained by e-mailing firstname.lastname@example.org with JB's security information in the subject line of your e-mail message, or by telephoning JB's Music Store on 01892 515007. More information about cookies can be found at the About Cookies website
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Returns and Refunds
The following regulations apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000.
The consumer shall have the right to cancel a contract in writing by fax or email within seven working days from the day after the date of delivery of the goods by the company to the consumer.
If a consumer exercises his/her right to cancel a contract, JB`s Music Store shall, in accordance with the Regulations, reimburse any payment (and outward delivery charge) made by the consumer within 30 days from the day on which they give such notice of cancellation, provided that the consumer;
- takes reasonable care of the goods either prior to cancellation of the contract or, following cancellation and while the goods remain in the possession of the consumer. A consumer shall be deemed not to have taken reasonable care of the goods if such goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way, and;
- the goods are either marked, damaged or not in the same condition in which they were sold.
The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items. If the consumer fails to return the goods where he has agreed to do so, then the consumer may be charged by JB's Music Store for the cost of collection. We reserve the right to deduct this amount from any refund given.
Contact this seller Phone: 01892515007
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.