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Detailed Seller Information
- VAT Number: GB776768459
Savers UK Ltd - Details
For questions regarding products, order delivery, or returns, please contact Savers UK Ltd Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Savers UK Ltd
If you have any problems with a product that you have ordered from us, or just need advice, please contact our customer service team on 020 8487 0011 Monday to Friday, 9am to 5pm.
Our customer service team can assist with any problems you may have, and also offer advice on the usage and suitability of our products for your application.
We despatch using DPD using a next working day service for most of the UK, extending to 2 working days for offshore and the Scottish highlands. We aim to despatch all orders within 1 working day, meaning that you should have your order within 1 to 3 working days - the vast majority of orders placed before 2pm on a working day are delivered the next working day. If you have not received your order after 3 working days, please do get in touch with our customer service team straight away so that they can check on the progress of the delivery for you.
Returning a Faulty Item for Repair
All Caldura Products are covered by a 2 year warranty. Should a problem arise, please call our customer service team on 020 8487 0011 during normal business hours so that they can diagnose what the problem is, and arrange a convenient day for collection of the item from you should it be necessary. If the item is to be collected from you, it must be packed either in its original packaging, or other alternative packaging that is at least as substantial as the original packaging. If the item is not packed securely, the courier will not take it from you.
Returning a Faulty Item for Refund
If a fault develops within 14 days of purchase then we will, at your request, refund the full purchase price. Please call our customer service team on 020 8487 0011 during normal business hours so that they can arrange a convenient day to collect the item. The item must be packed either in its original packaging, or other alternative packaging that is at least as substantial as the original packaging. If the item is not packed securely, the courier will not take it from you.
Returning an Item if you are not happy with it
Please contact us before returning goods. We operate a 14 day no quibble returns policy. All we ask is that the goods are returned to us in an unused re-saleable condition, with all packaging reasonably intact. Please repack the item carefully, and tuck the mains plug around the back of the unit where it can do no damage. You must take insurance from your carrier against damage in transit - these are heavy items and the potential of damage occurring during transport is high. All returned items are checked by our returns team on receipt and provided all is well, we will refund the full purchase price. Should the item arrive damaged (due to the carrier) then we will contact you and you will need to make a claim on the carrier, we will provide photographs and any other assistance you require, but you must act fast, as most carriers will not allow claims more than 3 days after delivery. If the item arrives in an unsatisfactory condition which is not down to the carrier, we will deduct a minimum of 25% from the refund to cover our costs in having to sell the item “to clear”. You will need to bear the cost of returning the item to us.
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Savers UK Ltd Delivery Rates
Listed below are delivery details for Savers UK Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £0.00 £0.00 per Weight (kgs) £0.00 £0.00 per Shipment £0.00 £5.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Unless noted otherwise in the ordering pipeline Savers UK Ltd dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Savers UK Ltd values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Savers UK Ltd to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.