4.7 stars over the past 12 months (252 ratings)
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Detailed Seller Information
- VAT Number: GB993332889
Ability Superstore - Details
- Store front:www.amazon.co.uk/shops/A28K0S0XJIZIMT
For questions regarding products, order delivery, or returns, please contact Ability Superstore Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Ability Superstore
The Ability Superstore is here to help you live life to the full
Selecting the correct mobility aid for you, your child or a loved one can be a daunting task. There's so many different products to choose from that it's often difficult to know if you are selecting the right one.
The correct one can make all the difference to everyday life, whereas the wrong choice can leave you no better off...or worse.
At Ability Superstore we’ve brought together an entire range of mobility products under one roof, backed by expert advice and help to ensure that whatever independent living aid you invest in matches your needs.
If you’re buying as a gift for someone else, our advisers are on hand to ensure that your present will really bring a smile.
Our ever-growing panel of product reviews, photographs and videos help you to get a really good feel for each item available. Don't forget to add your own review of items you own - helping others to learn from your experiences with the product.
With over 55 years of customer service experience behind us, the team at The Ability Superstore knows what it takes to ensure 100% satisfaction. We're here to help and if you're looking for something which you're unable to find please let us know and we will do our best to track it down for you.
If you would like to discuss your order with someone on the phone please call 0844 358 1398. The Customer Services team are on call Monday to Friday 8.30am to 6pm.
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Ability Superstore Delivery Rates
Listed below are delivery details for Ability Superstore, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £34.99 £0.00 £35.00 to Up £0.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
We deliver to mainland UK - England, Scotland (excluding Highlands and Islands) and Wales.
Delivery to the Highlands and Islands of Scotland, Northern Ireland, the Channel Islands, the Scilly Isles, the Isle of Man and Southern Ireland can be arranged but may cost more than our standard charges. Please contact us by phone, email or LiveChat if you have a query about arranging delivery to non UK mainland addresses. PLEASE NOTE: that deliveries to these non-mainland UK locations may take slightly longer due to the Royal Mail.
Unfortunately delivery to BFPO addresses is not possible due to Royal Mail restrictions.
We constantly monitor our product and delivery prices and want to provide great quality products at value for money prices. We use the Royal Mail for many items and Parcelforce too, for larger/more bulky items.
Speed of delivery
We do keep a wide range of the most popular selling items in stock, however with over 12000 product lines available on the website it's unfortunately not possible to keep every single one in stock.
We endeavour to deliver your order as quickly as we can - please do allow around 5 to 7 working days (and slightly longer for Bank Holidays). For items which we do not keep in stock we order from a number of different manufacturers and suppliers and they strive to fulfil our orders within 2 to 3 working days, which allows us to maintain our delivery to you of 5 to 7 working days. However occasionally products are either out of stock with our suppliers or have been discontinued and in these situations we will contact you as soon as we can with alternatives or to provide you with a full cancellation/refund.
We will keep you informed of the progress of your order through regular emails and will also confirm despatch via email.
Use of packaging materials
In line with our environmental policy we often use recycled cartons and packaging, in an attempt to help reduce the amount of waste packaging which ends up in landfill.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
‘The Ability Superstore’ refers to the trading brand of Specialist Mobility Limited, registered in England and Wales.
‘The Ability Superstore’ is committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and/or sensitive personal data.
How we use the information you supply to us
We use the information we receive from you to provide goods and/or services that you request, to communicate with you and to personalise the information we send to you. We do not sell or rent your personal information to any third parties.
We store the information you provide to us when using our website together with information which we may collect from your browsing. Our web server (as with most web servers) logs each page that is downloaded from the website.
We ask for your home and/or mobile telephone number, and an email address to enable us to contact you in relation to an enquiry you have made or to contact you if there is a query with your order. If you provide us with credit card, debit card or PayPal details in order to pay for a service or product, we will keep this information secure and ensure that they are only used in the future with your consent or for the purposes of any appropriate refunds.
We may also use the information we collect to notify you by post, email and SMS text message about new or existing products, services and special offers we think you may find of interest.
By providing the requested data you consent to us using this for administrative purposes and to inform you of products, services and special offers by post, SMS text message, and/or email.
When you receive marketing information from us you will have the opportunity to decline to receive further marketing information from us. If you wish to stop receiving information from us please write to the Data Protection Officer at The Ability Superstore, PO Box No 1099, Colne, BB9 4DU. If you have more than one email address please detail your requirements for each address you have supplied to us.
How we protect customer information
As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.
If we provide information to a third party (such as an external data processing mailing house) we will ensure that they:
- Maintain the security and confidentiality of the information and restrict access to those of its own key employees;
- Use the data for the stated purpose only and prevent it being used for any other purpose by any other party;
- Return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations.
In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.
A customer may provide his or her spouse or partner's consent over the telephone or through the website provided he/she confirms that he/she has permission to do so.
Cookies are text files, which identify your computer to our server. We will automatically issue your computer with a cookie whenever you register on our website, (and possibly when you browse). These help us to track traffic flow and to use the data to continue to update our website.
Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long. They do not record details of the actual web user/browser.
You have the opportunity to set your computers to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. Simply refer to your browser’s help details for further information on how to reset or delete your cookies.
Data Protection Act mailing list consent and retention of information
When you first make an enquiry of or buy a product from our website or over the phone, your details will be placed on our mailing list. You can click the box on the website to confirm if you do not wish to receive any information (by post, email or SMS text message) or you can confirm this to us in the telephone call.
We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.
For full details of our Terms and Conditions please refer directly to our website.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Ability Superstore to get information about any additional policies that may apply:
Contact this seller Phone: 01618500884
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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If you wish the item you are ordering to be sent to the recipient's address without a receipt detailing the price and with a personal/gift message, please email us as soon as you have placed the order. We will email confirmation of your request.
Some merchants offer gift wrapping for an additional fee. If Ability Superstore offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.
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If you order an item and it isn't quite what you wanted then we'll happily take most products back (within 14 days from date of receipt) as long as it is in unused, as new condition and in its original packaging. For some items, such as made-to-order, special ordered items or personal use/hygiene products (such as - but not exclusive to - toilet seats, straws, bottom wipers, cups, cutlery etc) unfortunately we are unable to take the products back. If you have any queries then please call us to ask for further details. Also on some products (eg. Oxford slings) there is a 20% restocking fee (this will be deducted from your final refund) which is charged by the supplier to us as we do not keep these items in stock - this is indicated on the products it applies to.If you have any queries then please call us to ask for further details. On most items where returns are accepted, please ensure that the product is returned within 14 days of receipt. Please drop us an email at firstname.lastname@example.org or Call 0161 85 00 884.Please note that you will be responsible for the cost of postage (or courier) for returning items. If the item is unable to be posted (for example, it may be too large for the Royal Mail or you are unable to get to your local Post Office) then we can arrange for our courier service (Parcelforce) to collect the item. You will need to allow a few extra days for the return to be collected and received by us and we will confirm, by email, as soon as we have received it safely. If you require us to arrange a pick up through our courier service then the cost of this will be deducted from the amount of your refund, the exact cost will depend on the size and weight of the item. (Please allow between £10 and £20 depending on weight/size.) We will refund the amount via PayPal, or the method you paid by. Any items which are returned outside of 28 days from the date of receipt will be subject to a 15% restocking charge which will be deducted from the final refund.