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Frequently Asked Questions
What is your return policy?
If you decide to return your goods because you simply do not like them or change your mind, we must receive the goods back in a resalable condition. Failure to do this will affect your refund accordingly. Goods will be inspected and a refund could be refused. Please refer to our website: www.thecowshed.biz for further information.
Do you combine shipping?
We can offer some discounts on larger orders. Please contact prior to ordering. Please refer to our website: www.thecowshed.biz for further information.
When can I expect my order to arrive?
Orders are normally delivered in 2 to 10 working days. If your item is going to be longer due to volume or stock issues we will inform you. Some large items such as Masonry BBQ and Play frames will take longer. Please refer to our website: www.thecowshed.biz for further information.
Do you ship internationally?
Sorry no not at the moment. Please refer to our website: www.thecowshed.biz for further information.
Why do I have to provide a phone number?
We need this to aid delivery and contact you of any unforeseen problems. We will only use it for this and value your privacy very seriously. Please refer to our website: www.thecowshed.biz for further information.
How do we Contact you?
Please email: email@example.com or Phone: 01753 521254.
Detailed Seller Information
- VAT Number: GB909875768
The Cowshed - Details
- Store front:www.amazon.co.uk/shops/A27ZKKZ5CZ1CCR
For questions regarding products, order delivery, or returns, please contact The Cowshed Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About The Cowshed
About The Cowshed
The Cowshed is a family run online retailer, with many years retail experience within the leisure and catering sectors. We sell a large range of interesting leisure goods for both the home and garden.
Apart from a superb selection of outdoor products we also sell traditional indoor and outdoor games, some made of wood.
Alongside activity toys such as trampolines, snooker tables and toboggans, the company also stocks many party games and card games. You will also find a superb selection of children's play centres on our website: www.thecowshed.biz.We pride ourselves on great customer service and unlike some "Big" stores are always here to help.
Please read our full Terms and Conditions HERE.
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The Cowshed Delivery Rates
Listed below are delivery details for The Cowshed, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00 UK - Mainland Street PO Box ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
We deliver to most UK mainland destinations free of charge. For delivery to outlying areas and the islands or for larger items an extra charge may be required. We will contact you if this applies to your order.
If you agree to the extra delivery charge you must contact Amazon Customer Service to request the additional charge be added. You will need to provide the order number.
Amazon Customer Service can be contacted in a number of ways:
- UK Free phone :0800 496 1081.
- Free Fax: 0800 4961083 from within the UK.
- International Phone CS: +44 207 084 7911.
- International Fax: +44 207 0847915 outside the UK.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Privacy StatementWe have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our main web site.
We use your IP address to help diagnose problems with our server, and to administer our main Web site. Your IP address is used to help identify you and to gather broad demographic information.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
- your name
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
We will NEVER allow your information to be passed on to another Company or person without your express permission
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors to our main site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact The Cowshed to get information about any additional policies that may apply:
Contact this seller Phone: 01753 521254
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Air Hockey Rules
Once monies are received, we will process the order as normal.
Cancelling an order
If you decide you do not want your order once you are advised of the additional shipping charge, or for any other reason, please make a cancellation request to Amazon using the contact details above. You will need to provide your original order number.
Most products are delivered within 48 hours but some may take longer. Some products due to stocking levels and manufacturing constraints may take up to 28 days to deliver. If you have a specific date needed by please contact us and we will do our best to accommodate.
Deliveries are normally made between 8 a.m. and 6 p.m. Monday – Friday. We cannot specify a time or give an estimate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
The driver will leave goods as instructed and take a signature as proof of delivery. Without this note or no one at home, there may be a redelivery charge. Please let us have a telephone number in case of any problems.
In the rare occurrence that an item is ordered and is out of stock for a longer period, we will notify you as soon as possible. We will endeavour to find a suitable replacement at your approval.
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Prices are displayed inclusive of any applicable VAT.
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