Recent Feedback:

4.9 stars over the past 12 months
4.9 stars over the past 12 months (177 ratings)

Frequently Asked Questions

Q: Are your items all new?
A: All items sold through us are new, and in new packaging. With two exceptions:
  • We ship some small (but heavy) scratch posts without original display boxes to keep their weight within standard postal rates
  • Occasionally we have clearance items from our warehouse. These will be clearly marked as such when offered on Amazon

Q: How can you sell the items at discount?
A: We design, develop, manufacture(overseas), import, warehouse and distribute the majority of the products we sell so can offer price savings when selling direct

Q: What happens if my product is damaged or defective on delivery?
A: If the parcel is badly damaged on delivery please do not sign for it and ask the delivery driver to return it to us. Contact us IMMEDIATELY to let me know this is happening and I will organise a replacement by return. If you accept the parcel and find any damaged parts please let us know and these will be sent out to you without having to return the whole product. †

Q: What happens if I don't like the item when I receive it, even though it is in perfect condition?
A: Please return it to us unused and with its original packaging. Once inspected a refund will be made but a 15% restocking charge may be levied at the absolute discretion of Cleo Pet Ltd. This does not affect your statutary rights under distance selling rules.†

Q: What happens if I want to return an item and exchange for another item.†
A: No problem just send the item back and let us know what you want and will send this in return for an extra payment either way depending on the value of the goods and extra postage.†



Detailed Seller Information

  • Business Name: Total Pool T/A Cleo Pet Accessories
  • Business Type: Designers & Pet Product Manufacturer/Seller
  • VAT Number: GB482298612
  • Phone number: 01829 740290
  • Business Address:
    • Unit 1 Pool Bank Business Park
    • High Street, Tarvin
    • Chester
    • Cheshire
    • CH3 8JH
    • GB

Cleo Pet Accessories - Details

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    About Cleo Pet Accessories

    Cleo Pet Limited was founded in 2001 by Product Designer Shaun Woodward and his business partner. At that time it was felt many pet products were lacking the innovation, refinement and style seen routinely in other sectors, and so an opportunity presented itself to Shaun.

    Since then Cleo Pet has always been and will continue to be 'product led'. Shaun's expertise has lead to the design and manufacture of over 200 exciting, innovative and stylish products, ranging from cat climbers to wild bird feeders. The majority of these products are designed and developed 'in house'.

    In 2013 Shaun decided to dedicate more time to his product design business so Cleo Pet moved to our warehouse premises in Tarvin, Chester. However we are delighted to retain Shaun's expertise and he will assist us with the development of new products in the future.

    We hope you enjoy browsing through our products and more importantly we hope your pets enjoy our products!!!

    Please do not hesitate to contact us on 0800 358 6142 if you have any queries on any of our products.

    Kind Regards,
    Steve Carder
    Managing Director, Cleo Pet

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    Cleo Pet Accessories Delivery Rates

    Please note any deliveries to the Isle of Wight, Isle of Man, Channel Islands, Scottish Highlands, Isle of Scilly, Scottish Isles and Northern Ireland will take 2-3 working days.

    PLEASE NOTE AS OUR WAREHOUSE IS CLOSED OVER CHRISTMAS AND NEW YEAR ALL ORDERS PLACED DURING THIS PERIOD WILL NOT BE DELIVERED UNTIL FRIDAY 3RD JANUARY 2013.





    Listed below are delivery details for Cleo Pet Accessories, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£4.99£5.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£5.99---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£6.99---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Cleo Pet Accessories Dispatch Policies

    All Cleo Pet products are despatched in export quality double-walled boxes to guarantee that your delivery arrives in exactly the same condition it left us in.

    PLEASE NOTE AS OUR WAREHOUSE IS CLOSED OVER CHRISTMAS AND NEW YEAR ALL ORDERS PLACED DURING THIS PERIOD WILL NOT BE DELIVERED UNTIL FRIDAY 3RD JANUARY 2013.

    The majority of our orders are delivered by our courier service Yodel. Please note we guarantee to dispatch all orders placed before 3pm (Mon-Fri) for next working day delivery. We also include Saturday as a working day so if you place your order before 3pm on Friday it will be delivered on Saturday. Any orders placed over the weekend will be dispatched Monday for delivery Tuesday.

    Please note 95% of deliveries are made next working day. In the unlikely event of our courier experiencing problems with your delivery it will automatically go out for delivery on the following day. If you experience any problems with your delivery please contact us on 0800 358 6142.


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    Cleo Pet Accessories Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Cleo Pet Accessories with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Cleo Pet Accessories's Privacy Policy.

    Cleo Pet Accessories's Privacy Policy

    Privacy Policy
    Any information given by to Cleo by customers through Amazon is not held in any local database, and is not given or sold to third parties. Information is not used to send unsolicited mail or to generate uninvited customer contact.†

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Cleo Pet Accessories to get information about any additional policies that may apply:

    Contact this seller Phone: 01829 740290

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Gift Message

    If you require a product to be sent with a gift message to third party please let us know the address and message when you place your order. We will include the message in the parcel on your behalf.†

    Gift Wrapping

    Gift Wrapping
    Sadly we cannot offer a universal gift wrapping service at the moment