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Detailed Seller Information

  • Business Name: PrimoPet GmbH
  • Business Type: GmbH
  • Trade Register Number: HRB91044
  • VAT Number: DE259432939
  • Business Address:
    • PrimoPet GmbH (Büro Etage 1)
    • Georgenhäuser Str. 1
    • Messel
    • Hessen
    • 64409
    • DE

PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland - Details

  • Top of Page

    About PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland

    Sehr geehrte Kunden,
    bei auftretenden Fragen sowie Problemen jeglicher Art bitten wir um Kontakt unter der

    E-Mail: service@primopet.de

    oder

    Service Tel-Nr.:  +49 (0) 180-1120905
    (deutscher Festnetzpreis 3,9 ct/min, deutsche Mobilfunkpreise max. 42 ct/min)


    Fax: +49 (0)6159-716968

    Geschäftszeiten: Mo.-Fr. von 10:00-12:00 Uhr und von 13:00-15:00 Uhr


    Impressum:

    Anbieter: PrimoPet GmbH

    Geschäftsführer: Nico Jansen

    Registergericht und Nr.: Amtsgericht Darmstadt, Registerblatt HRB 91044

    Postanschrift&
    Lageranschrift: Georgenhäuser Str. 1, 64409 Messel

    Umsatzsteuer-Identifikationsnummer: DE 259 432 939
    WEEE-Reg.-Nr.: DE 63835947

    www.promania.de / www.zoodiscount24.de

  • Top of Page


    PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland Delivery Rates


    Listed below are delivery details for PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 18 days
     per Item£9.90
     per Weight (kgs)£0.00
     per Shipment£0.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 18 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland Dispatch Policies

    If there is no special information or note in the item descrition, PrimoPet GmbH will ship every order within 2 working days after receiving the order.

    If there is any delay or cancellation of an order, you will be informed immediately.

    Pleas note, that we do not send to packstations.

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    PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland's Privacy Policy.

    Privacy Practices

    PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact PrimoPet GmbH - NO DELIVERY TO: Channel Islands • Isle of Man • Scilly Isles • Scottish Highlands • Scottish Islands • Northern Ireland to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Tax Information

     Prices are displayed inclusive of any applicable VAT.

  • Top of Page Terms and Conditions

    Terms and conditions

    General terms and conditions of PrimoPet GmbH for the distance purchasing of goods via the Amazon selling platform.

    §1 Contractual Item and scope

    1.1 PrimoPet GmbH, legally represented by its managing director Nico Jansen, Georgenhäuser Str. 1, 64409 Messel, Germany (the “vendor”) offers its customers (the "buyer") the opportunity to purchase new and used goods via Amazon.

    1.2 These general terms and conditions (“T&Cs”) shall apply to all buyers whenever the vendor’s goods are purchased via Amazon.

    1.3 We do not accept counter-confirmations from buyers noting their own commercial and/or purchasing terms and conditions. This is without prejudice to individual arrangements.

    §2  Entering into a contract to purchase goods

    The contract between the vendor and the buyers shall be concluded subject to compliance with all principles described in the current Amazon T&Cs.

    §3. Right of withdrawal

    The withdrawal period will expire after 14 days from the day in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: ‘on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

    To exercise the right of withdrawal, you must inform us

    PrimoPet GmbH;
    Georgenhäuser Str. 1;
    64409 Messel;
    Fax: +49 (0) 6159 / 716968;
    E-Mail:service@primopet.de


    of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

    You may use the attached model withdrawal form, but it is not obligatory.

    Model withdrawal form
    (complete and return this form only if you wish to withdraw from the contract)

    To :
    PrimoPet GmbH; Georgenhäuser Str. 1; 64409 Messel; Germany
    Fax: +49 (0) 6159 / 716968; E-Mail:service@primopet.de

    I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

    Ordered on (*)/received on (*)

    Name of consumer(s)

    Address of consumer(s)

    Signature of consumer(s) (only if this form is notified on paper)

    Date

    (*) Delete as appropriate.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of these of the right of withdrawal before the withdrawal period has expired.

    b) Effects of withdrawal

    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement

    We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest

    You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expire.

    We will bear the cost of returning the goods.


    We will send you all the necessary information for free return of goods in the Withdrawl Confirmation. 

    Do not under any circumstance send us the goods back without confirmation.

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    c) Exceptions from the right of withdrawal
    • the supply of goods made to the consumer’s specifications or clearly personalised;
    • the supply of goods which are liable to deteriorate or expire rapidly;
    • the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;


    §4 Object and form of fulfillment (delivery); time of delivery and performance

    4.1 The goods shall be dispatched in compliance with the conditions described in the relevant offer.

    4.2 In the case of delivery (e.g. shipment), the goods are, as a rule, delivered from the vendor’s warehouse to the delivery address provided by the buyer. Moreover, the vendor shall be entitled to dispatch the goods to the buyer from any other address.

    4.3 If the buyer fails to accept the goods, the vendor shall be entitled to demand compensation for the resulting loss; upon failure to accept the goods, the risk of accidental damage and of accidental destruction shall pass to the buyer.

    4.4 The risk of accidental destruction and of accidental damage to the goods passes to the buyer or to a person entitled to receive the goods upon delivery. In addition, if the sale is to a company, the risk of accidental destruction and of accidental damage to the goods shall pass to a suitable transporter when the goods have been delivered.

    §5 Prices; packing and delivery costs; transport costs; costs of return where a right of cancellation is exercised; billing data

    5.1 The applicable prices shall be those listed on the offer page at the time the order is placed. All prices are inclusive of statutory VAT and exclude the stated packing and delivery or transport costs. Additional deliveries and services shall be charged separately.

    5.2 Upon exercise of a withdrawal of the buyer in accordance with the statutory right of withdrawal, we bear the cost of returning the goods.

    5.3 The vendor shall be entitled to pass all data received to third parties, to the extent that this is required for payment collection.

    §6 Contract procedure; payment

    6.1 Following conclusion of the contract, the buyer will receive a communication regarding the purchase procedure and an additional confirmation of purchase by email with all necessary dispatch and payment details, and the consumer information including cancellation notice.

    6.2 Unless otherwise stated in offer description or explicitly agreed upon between the seller and the buyer, the buyer has to pay in advance. The price is due immediately after the conclusion of the purchase contract in the amount of offer price plus packaging and shipping cost without deduction (§2 T&C).

    6.3 The seller has the obligation to send the goods as soon as the entire purchase price including packaging and shipping cost was paid.

    6.4 When the agreed payment is not completely in advance, the delivered goods remain the property of the seller until full payment. Before the transfer of ownership, any collateral assignment, pledge, processing or alteration is not allowed without explicit consent of the seller. If a third party gains access to the contractual goods prior to the full payment, the buyer is obliged to inform said party about the conditions of the seller. The seller must likewise immediately be informed of the third party's access.

    §7 Material and legal defects warranty to consumers

    7.1 To the extent that the buyer acquires the goods from the vendor as a consumer, the statutory regulations applying in this respect shall apply to the warranty in relation to material defects and defects of title.

    7.2 However, in the case of used goods the period for bringing claims in respect of defects shall be one year from delivery of the goods.

    §8 Company guarantee covering material defects and defects of title

    8.1 Used goods shall be delivered to companies subject to the exclusion of any warranty in respect of material defects.

    8.2 New goods shall be delivered free of manufacturing defects and defects in materials; the period for bringing claims in respect of defects shall be one year from delivery of the goods.

    8.3 Otherwise, the statutory regulations applying in this respect shall apply to the guarantee in relation to material defects and defects of title.

    §9 Liability; vendor’s limitation of and exclusion of liability

    9.1 The vendor shall be liable without limitation in the event of deliberate or gross negligence. In the event of infringements of material contractual obligations on the part of the vendor or its legal representatives or agents caused in the context of this contract through simple negligence, the vendor’s liability to the customer shall be restricted to foreseeable, immediate average damages typical of such contracts. In this case, total liability shall be restricted to a maximum of EUR 15,000.00 (in words: fifteen thousand euros) per incidence of liability.

    9.2 If a loss is attributable both to the fault of the vendor and the fault of the customer, the customer must make allowance for this contributory negligence. This is without prejudice to Clause

    9.3 The above limitations on liability shall not apply to the customer’s product liability claims. The liability limitations shall also not apply as a result of injury to life, limb or health suffered by the customer and attributable to the vendor.

    §10. Copyright and intellectual property rights

    10..1 All graphics and text in the vendor’s Amazon offer are subject to copyright and related rights and may not be published, made accessible to others or used or published in any other way, either in whole or in part.

    10.2 The customer undertakes not to remove or render unrecognizable the copyright notices or other references to such rights obtained in the context of the Amazon offer.

    11. General; applicable law; place of jurisdiction; partial nullity

    11.1) German law shall apply exclusively and subject to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the customer is a trader, the sole place of jurisdiction is Darmstadt in the Federal Republic of Germany. The vendor shall also be entitled to bring a claim in the customer’s place of general jurisdiction.

    11.2 The invalidity of one or more provisions of this Agreement shall not affect the validity of the remaining provisions. The parties shall endeavor jointly to find an effective provision to replace an invalid provision which most closely reflects the commercial purpose of the invalid clause.


    Attachment

    Consumer information; right of cancellation; information on online commercial operations for distance selling contracts via Amazon for the purchase of goods from PrimoPet GmbH.

    If you purchase goods from us while visiting Amazon, we would like to make you aware of the following:

    1. The contract is made solely in the English language.

    2. In the context of the sales campaign, the material features of the goods offered by us and the period of validity of time-restricted offers are available in the individual product descriptions.

    3. The contract between us and the buyer(s) shall be concluded subject to compliance with all the current principles described in the Amazon T&Cs.

    4. The prices stated by us shall be considered final, including taxes within the Federal Republic of Germany and may be subject to the additional packing and delivery costs.

    5. The purchase price plus the packing and delivery costs listed in the offer description shall be paid in full immediately after the purchase contract has been concluded (Section 5.1 in conjunction with Section 2 of the T&Cs). Payment for the goods or services shall, unless otherwise stipulated or agreed, be made in advance either by bank transfer or PayPal.

    6. Right of withdrawal

    The withdrawal period will expire after 14 days from the day in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: ‘on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

    To exercise the right of withdrawal, you must inform us

    PrimoPet GmbH;
    Georgenhäuser Str. 1;
    64409 Messel;
    Fax: +49 (0) 6159 / 716968;
    E-Mail:service@primopet.de

    of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

    You may use the attached model withdrawal form, but it is not obligatory.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of these of the right of withdrawal before the withdrawal period has expired.

    b) Effects of withdrawal

    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement

    We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest

    You shall send back the goods or hand them over to us or ... [insert the name and geographical address, where applicable, of the person authorised by you to receive the goods], without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expire.

    We will bear the cost of returning the goods.

    We will send you all the necessary information for free return of goods in the Withdrawl Confirmation. 
    Do not under any circumstance send us the goods back without confirmation.

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    c) Exceptions from the right of withdrawal
    • the supply of goods made to the consumer’s specifications or clearly personalised;
    • the supply of goods which are liable to deteriorate or expire rapidly;
    • the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;


    7. The data required to process the contract between vendor and buyer shall be stored by vendor in accordance with legal requirements.

    8. You may print out this information, the T&Cs, and all other information from this Amazon account as follows or save it in reproducible form. You print out the relevant page using your browser by clicking on the menu item “File” and selecting the “Print” function. You may save the relevant page using your browser by selecting the menu item “File” and then the “Save as” function. In addition, we will save all the contractual terms and conditions. We will be delighted to send you the contractual terms and conditions by email on request.

    9. We are not subject to any specific code of conduct not included in these Terms and Conditions.
    PrimoPet GmbH
    T&Cs and consumer information for distance sales

    Effective date: 13. 6. 2014

  • Top of Page Right of withdrawal

    §3. Right of withdrawal

    The withdrawal period will expire after 14 days from the day in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: ‘on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

    To exercise the right of withdrawal, you must inform us

    PrimoPet GmbH;
    Georgenhäuser Str. 1;
    64409 Messel;
    Fax: +49 (0) 6159 / 716968;
    E-Mail:service@primopet.de


    of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

    You may use the attached model withdrawal form, but it is not obligatory.

    Model withdrawal form
    (complete and return this form only if you wish to withdraw from the contract)

    To :
    PrimoPet GmbH; Georgenhäuser Str. 1; 64409 Messel; Germany
    Fax: +49 (0) 6159 / 716968; E-Mail:service@primopet.de

    I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

    Ordered on (*)/received on (*)

    Name of consumer(s)

    Address of consumer(s)

    Signature of consumer(s) (only if this form is notified on paper)

    Date

    (*) Delete as appropriate.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of these of the right of withdrawal before the withdrawal period has expired.

    b) Effects of withdrawal

    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement

    We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest

    You shall send back the goods or hand them over to us or ... [insert the name and geographical address, where applicable, of the person authorised by you to receive the goods], without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expire.

    We will bear the cost of returning the goods.


    We will send you all the necessary information for free return of goods in the Withdrawl Confirmation. 

    Do not under any circumstance send us the goods back without confirmation.

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    c) Exceptions from the right of withdrawal
    • the supply of goods made to the consumer’s specifications or clearly personalised;
    • the supply of goods which are liable to deteriorate or expire rapidly;
    • the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;