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4.8 stars over the past 12 months
4.8 stars over the past 12 months (2,234 ratings)

Frequently Asked Questions

Where is my order?

If your order is over 5 working days without delivery The Royal Mail classes your item as officially delayed and they recommend that you
- check with your neighbours to see if a parcel has been left with them 
- check any outhouses you might have where mail may be left if it cannot fit through your letterbox
- contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

If your order is over 14 days old The Royal Mail will now class your item as lost and we will either send you a replacement or give you a refund. Please email customerservices@downtownshoppingnetwork.co.uk with your order number and confirming that you have not received the item. We will use this as part of our claim with the Royal Mail or other courier services.

 

Detailed Seller Information

  • VAT Number: GB919417016

Party, Stationery, Toys & Gadgets - Details

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    About Party, Stationery, Toys & Gadgets

    Supplying Toys, Stationery, Partyware, Games and Gadgets for all interests and age groups.

    Downtown Shopping Network always aims to dispatch within 24 hours of receipt of order (Monday to Friday before  13:00/1.00pm daily)  European, Worldwide and HM Force are accepted.

    Most orders are shipped via Royal Mail, exceptionally large or heavy items will be shipped by courier. Orders should normally arrive within 5 working days.

    If your order is over 5 working days without delivery The Royal Mail classes your item as officially delayed and they recommend that you
    - check with your neighbours to see if a parcel has been left with them 
    - check any outhouses you might have where mail may be left if it cannot fit through your letterbox
    - contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

    If your order is over 14 working days old The Royal Mail will now class your item as lost and we will either send you a replacement or give you a refund. Please email customerservices@downtownshoppingnetwork.co.uk with your order number and confirming that you have not received the item. We will use this as part of our claim with the Royal Mail.

    Returns and Refunds

    Damaged Goods: At Downtown Shopping Network customer satisfaction is paramount. That is why any item received that is deemed to be faulty or damaged will be replaced or refunded without hesitation. Please contact us with photos and receipt number before you decide to return an item as some problems can be resolved without the need to return the item. All items must be returned in their original packing within 7 days of receipt. If the product is faulty or damaged then a replacement will be shipped the dame day or a refund given upon the safe return of the original item. Please contact us by email to inform us that you wish to return the goods and we will instruct you what to do further.

    Unwanted Goods: If your goods are no longer wanted, you can return them within 7 days of receipt for a refund. the goods needs to be unopened and with all their original packaging. Any doubt, please contact us by email below.

    Wrong Goods: If by chance, you ordered the wrong product we will happily exchange the product for the correct item charging and refunding with difference where appropriate. Please inform us within 7 days of receipt should you wish to do this. Please note that in some cases you may incur additional shipping charges.

    Free Postage on Goods: Please note that if returning an item ORGINALLY FREE POSTAGE we would deduct the postage cost when refunding your purchase.

     

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    Party, Stationery, Toys & Gadgets Delivery Rates

    Free Delivery for Mainland United Kingdom customers.

    Expedited Shipping service accepted at additional fee to aim within 3 working days by recorded delivery.

    Downtown Shopping Network does deliver UK Channel Islands, European, Worldwide and HM Force delivery at very best low delivery rate! See our Shipping Rates.

    Important Note HM Force buyers, Please use BFPO in the postal code in order to generate the correct amount to deliver to the address, Failure to do that will deliver to UK mainland only, and HM Force may impose the charge you when delivers aboard. Please refer to BFPO website and also in Amazon's Help (search for BFPO) for further information.


    Listed below are delivery details for Party, Stationery, Toys & Gadgets, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.50£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£5.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£5.99---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£5.99---
    Europe Zone 1ETA3 - 7 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£4.99---
    Europe Zone 2ETA3 - 7 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£5.99---
    Europe Zone 3ETA8 - 12 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£6.99---
    North AmericaETA6 - 10 days---
     per Item£6.00---
     per Weight (kgs)£0.00---
     per Shipment£10.00---
    JapanETA6 - 10 days---
     per Item£6.00---
     per Weight (kgs)£0.00---
     per Shipment£15.00---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£6.00---
     per Weight (kgs)£0.00---
     per Shipment£15.00---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£6.00---
     per Weight (kgs)£0.00---
     per Shipment£20.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Party, Stationery, Toys & Gadgets Dispatch Policies

    Most of items will be despatched within 2 days Monday to Thursday (except public bank holiday) before 1.30pm time of place orders. On Friday, Saturday, Sunday and public bank holidays will be despatched after those days.

    Downtown Shopping Network offers UK mainland at free of charge delivery, and does also deliver UK Channel Islands, European, Worldwide and HM Force delivery at very best low delivery rate!

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    Party, Stationery, Toys & Gadgets Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Party, Stationery, Toys & Gadgets with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Party, Stationery, Toys & Gadgets's Privacy Policy.

    Party, Stationery, Toys & Gadgets's Privacy Policy

    Downtown Shopping Network to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Downtown Shopping Network may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

    What we collect 

    We may collect the following information:
    • name and address
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers

    What we do with the information we gather
    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies
    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:
    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Party, Stationery, Toys & Gadgets to get information about any additional policies that may apply:

    Contact this seller Phone: 08454748401

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.