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4.9 stars over the past 12 months
4.9 stars over the past 12 months (1,834 ratings)

Frequently Asked Questions

What to do if you are unhappy with your goods:- If you are unhappy with any product you may return it - unused, unopened, and in its original packaging - within seven days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for any product that shows evidence of being used unless they are faulty. Please follow the instructions on the packing advice slip as items that have been fullfilled by Amazon need to be sent back directly to them. These orders will have any customer service issues dealt with directly with them. Orders that have been supplied directly from ourselves, please deal directly with us.

If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.

What to do if you have received defective goods :- All products are backed by a 12 month manufacturer's guarantee from the date of purchase. This is underwritten by the manufacturers and upon proof of purchase can be used at any dealer.


All other products within the 12 month manufacturer's guarantee should be sent back to the address below. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.

Returns Instructions :- For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods.


Detailed Seller Information

  • VAT Number: GB631431280

The Golf Shop Online - Details

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    About The Golf Shop Online

    At the Golf Shop Online we pride ourselves on offering a great range of top quality branded golf equipment and clothing at low, low prices.  Along with this we offer advice from PGA professional golfers, headed by our resident professional James Langmead, who was voted Callaway club fitter of the year 2003 and whom is part of the Callaway CFS testing panel.

    The Golf Shop Online started in 2003 and has now grown to become one of the leading Online Golf Retailers in the UK. We hold accounts with all the major golf manufactures and are authorised by these to sell online. Over the last few years we have expanded into Amazon and currently offer most of our product through the FBA Fulfillment By Amazon program giving the consumer the extra piece of mind from Amazons fast delivery and customer service. 

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    The Golf Shop Online Delivery Rates


    Listed below are delivery details for The Golf Shop Online, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £20.00 £1.95
    £20.01 to £50.00 £2.95
    £50.01 to Up £0.00
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £4.95
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £4.95
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £9.99
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £12.99

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    The Golf Shop Online Dispatch Policies

    The majority of our products are fulfilled directly by Amazon and are sent our quickly dependant on the service you selected during checkout. Customers who have had items fullfilled by Amazon should contact them directly for delivery and customer service issues. 

    Orders fulfilled directly with ourselves are normally shipped within 1-2 working days of ordering and we use either Royal Mail, Yodel or DPD for our deliveries.  We aim to deliver standard delivery goods within 3-5 working days. However, please wait 6 working days if you are in the UK before contacting us. If you do not receive your goods after this time, please contact us (e-mail: sales@thegolfshoponline.co.uk or telephone +44 (0)1626 830537) with your order number to hand. .  Please allow up to 10 days for delivery to addresses outside of the UK.

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    The Golf Shop Online Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide The Golf Shop Online with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to The Golf Shop Online's Privacy Policy.

    The Golf Shop Online's Privacy Policy

    The information supplied to us from Amazon will only be used for providing ordered products and delivery services. 

    The information we collect will not be used to create customer profiles based on purchasing history. Due to Amazon policy we will not in any way email you directly any marketing material.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact The Golf Shop Online to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.