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Frequently Asked QuestionsQ: Have we done something to upset you?
A: Call Us - 0844 620 0025
Q: Is your order late or out of stock?
A: Call Us - 0844 620 0025
Q: Want to speak to a human?
A: Call or email us we are here to help you - 0844 620 0025
Detailed Seller Information
- VAT Number: GB858789736
Worldstores - Details
- Store front:www.amazon.co.uk/shops/Worldstores
For questions regarding products, order delivery, or returns, please contact Worldstores Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Please note: We are unable to fulfil any orders to Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles, Scottish Highlands & Islands, Jersey and Guernsey.
We do NOT ship to the following postcode ranges: any beginning with BT, GY, JE, TR21-25, IM1-9, IW, ZE, KW, HS, IV3-5, KA27, KA28, PA20-78 and PH31-44.
If you are not sure if we ship to your address PLEASE contact us first before placing an order
WorldStores on Amazon are committed to providing each customer with the highest standard of customer service we can. If you have a problem with your order please call us on 0844 620 0025, or email us at firstname.lastname@example.org. Our office hours are Monday to Friday, 9am to 6pm. We aim to respond to all emails within 24 hours, using the Amazon messaging system.
As the UK's largest home and garden specialist, we are committed to providing a huge selection of items with continually outstanding service.
We have everything you could ever need for the home. From kitchen to garden, bedroom to bathroom, living room to dining room; we have it all!
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Worldstores Delivery Rates
Listed below are delivery details for Worldstores, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)Standard UK/GB excluding BF address Street ETA 3 - 5 days per Item £0.00 per Weight (kgs) £0.00 per Shipment £0.00
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
WorldStores on Amazon currently ship to UK Mainland addresses only. We do NOT ship to any off-shore address, including to Northern Ireland, or to parts of Scotland and Wales. We do not ship to Europe or the rest of the world.
At present, we are unable to ship items to the following UK postcode ranges: any BT (Northern Ireland), GY (Guernsey), JE (Jersey), TR21-25 (Scilly Isles), IM1-9 (Isle of Man), IW (Isle of Wight), ZE (Shetlands), KW, HS, IV3-5, KA27, KA28, PA20-78 and PH31-44.
We can ship to the following UK postcode ranges, but on an extended delivery scale: AB31-38, AB41-56, FK19-21, IV1, PH9, PH15-30.
Amazon has recently changed their domestic shipping policy. As a third-party seller on Amazon, we can no longer stop orders that we are unable to fulfil at the checkout stage. Therefore if you make an order from one of the above post code ranges, your order will be processed and you will be charged. If this is the case, we will contact you within 48 hours to advise you of the situation, before issuing a full refund.
If you are unsure whether or not we can ship to your address, or if you have any other questions regarding shipping, we advise you to contact us prior to making a purchase. Our dedicated customer service team can be contacted on 0844 620 0025 or via email at email@example.com. Our office hours are Monday to Friday, 9am to 6pm. We aim to respond to all emails within 24 hours using the Amazon messaging system.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Worldstores values the privacy of your personal data.
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Returns and Refunds
Faulty goods Call - 0844 620 0025
Delivery discrepancies: Any discrepancies must be reported within 24hrs of delivery. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Missing items on delivery: Please check all goods that are delivered to you and only sign for the items you have received. We can not be held liable for missing goods that have been signed for.
Damages: All orders must be checked at the time of delivery and if you feel there may be any damages to your order please sign for this as damaged. We will replace any missing or broken parts where possible.
Under Guarantee: All our products are supplied with a 12 month manufacturers' warranty. If you feel your product is faulty please contact us directly at firstname.lastname@example.org with photos of the fault. Once this has been deemed defective by ourselves or the manufacturer we will be able to provide a replacement item.
Please note that unwanted mattresses cannot be returned once opened due to hygiene. We reserve the right to send any returned mattresses back to you again if we believe they have been opened and/or used. Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging. Opened vacuum packed mattresses will not be returned regardless of whether the correct model has or hasn’t been delivered.
If the item appears to be faulty within 28 days of receipt you will need to return it to us so that we can send a replacement product/issue a refund to you. After 28 days, you should contact us for advice on 0844 620 0025 or by email.
After 6 months of receipt of the item we cannot accept faulty goods back, so you will need to contact the manufacturer directly.
Goods will be collected and a charge of £40.00 per item (collection and restocking fee). Goods must be returned in the packaging they arrived in within 7 days of receipt.
Within 7 days your order can be returned for a full refund for any reason. After 7 days we reserve the right to refuse opened and/or unwanted goods, or to charge a discretionary re-stocking fee of £5 or 7% of the value of the goods, whichever is the greater amount.
Unwanted Headphones & Mattresses:
Please note that unwanted headphones or mattresses cannot be returned once opened due to health laws. We reserve the right to send any returned headphones back again if we believe they have been opened and/or used.
All returned items must be sent by a trackable method as we are not responsible for un-received goods. The cost of returning items is the responsibility of the customer – there are some exceptions, please email for details.
You should always contact us if you are unsure if you can return an item to us.
Returns must be accompanied by our returns form for them to be processed. Please call 0844 620 0025 or email us to request a returns form.
This policy is subject to change at any time without notice.
Contact this seller Phone: 0844 620 0025
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.