Recent Feedback:

4.3 stars over the past 12 months
4.3 stars over the past 12 months (462 ratings)

Detailed Seller Information

  • VAT Number: GB738273904

Garden Centre Direct - Details

  • Top of Page

    About Garden Centre Direct

    Garden Centre Direct
    Telephone: 0844 209 6364

    Opening Hours:
    Monday - Friday 08:00 - 17:00

  • Top of Page


    Garden Centre Direct Delivery Rates

    We are committed to getting your order delivered as fast, efficiently and as safely as possible.

    Our standard kerb side only delivery refers to deliveries within MOST of mainland United Kingdom. Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland and Scottish Isles will incur an extra delivery charge and may possibly incur an extended lead time. (Please note that certain items may not be deliverable at all to these areas). The following postcodes may also incur an extra delivery charge depending on the carrier used: AB CA20 DD FK IV KW KY PA PH (These and all BT postcodes are not ‘Next Day Delivery’ as advised by the automated email. Deliveries can take an extra 2-4 working days).

    Other postcodes (depending on the item purchased and carrier) may be subject to additional charges. In all cases for further information contact our dedicated Sales Team prior to placing your order on 0800 169 6016.

    BillyOh Wooden Sheds and Playhouses
    Standard Mainland Delivery (This excludes all offshore islands plus the following postcode prefixes – AB, DD, HS, IV, KW, PH, PA20, PA41-49, PA60-78, ZE as we are unable to deliver to these areas). The following postcodes may also acquire an extended delivery lead time, these are: PA, FK, KY, G, KA, ML, EH, TD, DG (Scotland MAINLAND ONLY) this may be extended by up to 7 days. TR, PL, TQ, EX, TA, DT, BH (SOUTH WEST) delivery times may be extended by up to 5 days.

    BillyOh Metal Sheds
    Most UK mainland destination postcodes. We cannot deliver to the following postcodes: KW15-17, ZE, PA20, HS, KA27-28, PA60,61,76-78,42-49,62-75, PH42-44, GY9. Delivery IS available to the following postcodes but at an additional charge: AB, DD, IV (excluding IV51), K, KW, PA19+(excluding PA34/42-49/60/61/62-76/78),PH, Northern Ireland. CA, CF, DG, EH, EX, FK, FY, G, KA(excluding 27-28), KY, LD, LL, ML, NE, NP, PA1-19, PL, SA, SP, SY, TA, TD,TQ, TR, May incur additional charge dependant on carrier used E, EC, N, NW, SE, SW, W, WC.

    BillyOh Log Cabins
    UK mainland destinations, some areas may incur an extra delivery charge. You must advise us if there are access difficulties or problems which may cause a problem during delivery. We generally deliver log cabins with a 26 ton HGV vehicle. Depending on the size of the cabin and the wall thickness the cabins can weigh between 1.0 ton and 4.0 ton+. We need an access route/road capable of taking a vehicle 9 metres long and 2.6 metres wide. If we have to deliver using different vehicles or if we cannot safely bring a vehicle to your site then any reasonable costs incurred by us will be applied to your order. If we have attempted a delivery and we were not notified of any circumstances which would or could cause a delivery failure or problems and the order is subsequently cancelled the cost of the original delivery will be deducted from any refund given.

     


    Listed below are delivery details for Garden Centre Direct, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

    Top of Page
    Garden Centre Direct Dispatch Policies

    Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to these terms you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order on line and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point. You are also agreeing to be bound by all terms and conditions that delivery companies have which are associated with us. Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver all goods within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays. Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only.

    Missed Delivery
    If you miss the delivery of your order, you may incur a re-delivery charge as we have met or original delivery obligation with our first attempted delivery.


    Top of Page
    Garden Centre Direct Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Garden Centre Direct with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Garden Centre Direct's Privacy Policy.

    Garden Centre Direct's Privacy Policy

    What information is collected and how is it used? Personal Information When you register and use this site, you will be asked to provide certain information such as your contact details, we will use this data to fulfil our agreement with you. We may use information that you provide or that is obtained by us: To register you with our website and to administer our website services;To give to companies and organisations whose products we provide to you or we use to deliver your itemsTo fulfil our agreement with you and processing and obtaining payment To analyse and profile your shopping preferences e.g. (market, customer and product analysis) to enable us to review, develop and improve the products and services we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products and services which we think will interest you from the information we have. We may keep you informed of such products and services including special offers, discounts, offers, competitions and so on by any of the following methods: EmailTelephone (including automated calls)SMS text messages and other electronic messages such as picture messagingPostFaxOr otherwise Fraud Prevention In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way. Please Note we do not store credit card information Disclosure of Your Information We may give information about you to companies and organisations whose products we provide to you as follows: (a) To our agents, staff and approved third parties to carry out services for us. (b) If we have a duty to do so or if the law allows us to do so. (c) To anyone to whom we transfer our rights and duties under our agreement with you. (d) To other companies and organisations to administer any prize draws or competitions. Browser supplied information We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we use "cookies", which store information when your web browser accesses our site. This information is stored to help provide a more personal shopping experience, track the behaviour of our customers and consequently improve the shopping experience. We may also collect data should you enter a competition, request a brochure, take part in a survey, request a newsletter or contact via one of the electronic forms provided. Occasionally we may also use the information we collect to notify you about promotions on other goods, services and other offers we think you may find valuable. Third party vendors, including Google, may use cookies to serve ads based on your visits to our website - you may opt out of Google's use of cookies by visiting here At points in our site where we collect personal information from you, you always have the option to opt out of any mailing list and further use of your personal information. If at any later stage you decide you would rather not receive such information please email us and request that you are removed from our mailing list. How do you protect my information? For piece of mind when you place order(s) or access your account information online, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Please see our security policy for further information regarding this. It is also important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

    See Amazon.co.uk's Privacy Notice

  • Top of Page

    Returns and Refunds

    Cancellations & Returns Policy
    If you wish to cancel your order before the goods have been despatched you can e-mail us at amazon@gardencentredirect.co.uk. If you wish to cancel your order after despatch because you were unable to accept the goods on the agreed delivery date you will be liable for a delivery charge which will be deducted from your refund.
    If you wish to cancel your order once you have received the goods you can give us a notice of cancellation.
    You have seven working days, by statute, from the day after the date of delivery of the goods. You must notify us in a durable form and this can be done by email to amazon@gardencentredirect.co.uk or in writing to Kybotech Limited, Parry Business Park, Grassthorpe Road, Sutton-On-Trent, Nottinghamshire, NG23 6QX or by fax to 0871 230 0335. You must keep the goods in good condition whilst they are in your possession.
    You should return the goods to us; you will bear the cost of returning the goods.
    Upon receipt of the goods you will receive a full refund of any monies paid or exchange or credit if applicable. In all cases for damaged or broken items upon delivery, where you wish to cancel the order and return the goods for a refund (damage must be reported within 48 hours of delivery) we will require photographic evidence of the condition of the item you are returning.
    This will be at our discretion and is required to protect both our own and your interest. Electronic files should be forwarded to us by email to productsupport@kybotech.co.uk.
    We will then arrange to collect the item(s) from you if applicable at our cost, you will receive a full refund once the goods have been delivered to us and have been inspected. We cannot accept back for a full refund any item which has been incorrectly assembled causing a fault or used. This does not affect your statutory rights. Refunds will be processed as soon as practicable but will be processed within a maximum 30 days. Where exchange rates of currency are involved, the refund will be made in GBP at the current exchange rate. It is not reasonable for us to accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund
    NOTHING CONTAINED HEREIN AFFECTS YOUR STATUTORY RIGHTS

    Contact this seller Phone: 0844 209 6364

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.