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Frequently Asked QuestionsMy order has not been received, what can I do?
Please take note of Amazon's automated 'Order Dispatched' message emailed to you whith details of dispatch date and method of dispatch: Royal Mail or Courier.
Orders sent by Royal Mail
Please wait for possible late delivery until 7 working days after you have received the 'Order Dispatched' email. If you think no delivery attempt has been made within this time, then contact your local Royal Mail sorting office, for more information call Royal Mail Hotline: 08457 740740.
I was not in, what do I do now?
Royal Mail will attempt to deliver parcels only once, BUT you can contact them to re-arrange delivery.
If no-one is in to accept your parcel from the postman, a 'While you were out' Card will be left (please read the Postman leaving 'While you were out Card Note' below!).
Follow the instructions on the card, Your goods have to be collected from your local sorting office within seven days. If for some reason you fail to collect your parcel, it will be returned to us by Royal Mail.
Orders returned to us by Royal Mail, labelled "Not called for" or "Refused" may be refunded within 30 days through your Amazon account, but we will charge a minimum of £2.50 to cover our postage and administration costs.
NOTE: Postman leaving 'While you were out Card'
If a 'While you were out' card was not left for you by the Postman, you will have to make a complaint with Royal Mail. It is NOT Toymaster's responsibility to leave these cards, it is the responsibility wholly of Royal Mail and their staff.
Royal Mail† consider items being 'lost in the post' only until after 15 working days from the dispatch date. Royal Mail working days are Monday to Saturday not including UK public holidays. If your item has been lost, please contact us through your Amazon account and we will claim with Royal Mail. Royal Mail will write to you to confirm you definitely did not receive our parcel. YOU HAVE TO REPLY WITHIN 5 WORKING DAYS or Royal Mail will invalidate the claim. Any recompense can only offered by us after Royal Mail acknowledges you have confirmed with them that the item has not been received.
On behalf of Royal Mail we do ask for your patience whilst your 'lost parcel' case is being investigated. They can sometimes be very busy and cannot immediately reply, but as soon as Royal Mail has confirmed with us that the item is lost your case will be finalised.
From over†4 years of mail order experience we know that a very high percentage of dispatched items do arrive in time.
If you are worried about the length of time it takes for your parcel to arrive, do check with neighbours, flatmates, the shop next door etc. and - believe it or not - check your wheelie bin or somewhere similar, where the Postman might have left your parcel.
When we receive an email or phonecall from customers, worried about a missing parcel, most of the times it turns out that the goods are at a local PO or left somewhere else, without the Postman leaving a card! A card should be left when goods cannot be handed over, but cards may go missing or the Postman simply runs out of them, because of the amount of parcels he has to deliver.
Can I cancel my order? Contact Amazon as soon as possible; they dispatch items very quickly. Once dispatched, an order cannot be cancelled, only returned. Check details in your Amazon account.
How to cancel my order? We dispatch 90% of orders within 12 hours, so if you wish to cancel your order let us know as soon as possible after you have placed your order. Find out from us if it has already been shipped, which is confirmed by a 'Your order has been dispatched' automated email. If it has not been dispatched yet, we can refund you 100% of purchase price and shipping costs.
If your purchase has been shipped, please look at our
Returns & Refunds policy for what you have to do and what you get refunded, if you decide to return your purchase.
Detailed Seller Information
- VAT Number: GB981033823
gosling toys - Details
- Store front:www.amazon.co.uk/shops/A1YBPDDQWI3LL2
For questions regarding products, order delivery, or returns, please contact gosling toys Customer Service:To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.
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About gosling toys
Gosling toymaster is based in the village of marple and we have been trading for the past 30 years. We stock a wide range of leading brand products and pride ourselves on product knowledge and customer service .
Please feel free to ring us and ask about other products or come and visit us.
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gosling toys Delivery Rates
Listed below are delivery details for gosling toys, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £10.00 £2.99 £10.01 to £30.00 £3.50 £30.01 to Up £3.99 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to Up £6.99 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to Up £3.99 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £10.00 £3.50 £10.01 to £30.00 £4.99 £30.01 to Up £9.99 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £10.00 £5.00 £10.01 to £20.00 £8.00 £20.01 to Up £13.00 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £10.00 £5.00 £10.01 to £20.00 £8.00 £20.01 to Up £24.99 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £10.00 £6.00 £10.01 to £20.00 £9.00 £20.01 to £40.00 £19.99 £40.01 to Up £49.99
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Unless noted otherwise in the ordering pipeline gosling toys dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
gosling toys values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact gosling toys to get information about any additional policies that may apply:
Contact this seller Phone: 01614272099
To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.