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Detailed Seller Information
- Business Name: Stephensons Online Limited
- Business Type: Retail
- Trade Register Number: 7994735
- VAT Number: GB127777578
- Phone number: 0800 211 8379
- Customer Services Address:
- Unit L21 - L23, KG Business Centre
- Kingsfield Way, Dallington
- NN5 7QS
- Business Address:
- 1 Indmere Close
- NN4 9QT
Stephensons Online LTD - Details
- Store front:www.amazon.co.uk/shops/A1V0O7IUMF1DPO
For questions regarding products, order delivery, or returns, please contact Stephensons Online LTD Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Stephensons Online LTD
Stephenson's Online - We carry all our products
After giving many years in major retail chains and operators and as a shopper there is nothing more annoying than bad customer service, slow delivery and shoddy packaging and shipping. We have taken every element and built our business by providing excellent service, fast delivery and most importantly, if something goes wrong hold our hands up and fix it very quickly.
We carry all our products, so there's no waiting. Where possible we will ship the same day!
Stephenson's online lead the way in products for John Frieda and Soap & Glory. We drive our sucsess through the product price, service and packaging.
We bring a whole new section of fragrances, makeup and gift sets on massively reduced prices from the high street. In the coming months you will see this section grow at pace. These will all be new and have some of the most competitive prices you can get. Not only that, but we are shipping your items 6 days a week they get to you as quickly as possible.
Our packaging is something we are proud of. We believe that your items will be sent protected to you and look great. We take time out to ensure that your package is suitable for shipping. Simple, but like you I've seen some interesting packaging in my time!
So all this honestly with great customer service you will be confidant that Stephenson's online is caring and above all this a service and a shop that really make you smile. Stay with us and watch week after week, month by month the growth of Stephenson's online and share in our success.
Stephenson's dedicated line to the late Elizabeth J Stephenson. An inspiration for this business and a woman, the kind, genuine and a committed family mother and grandmother had. You are greatly missed.
Stephenson's Online Trading Conditions
Shipping Schedule: ·
We will send items within 1 business day. Parcels up to 2 kilos by Royal Mail standard post. International packets ar sent via Royal Mail International by standard airmail or courier sent depending on the size and weight of the package. Items over £30 are sent tracked. We get proof of posting for all parcels. We will confirm by e-mail when your item has been sent
Outside the UK:
Worldwide Shipping time scale
Our standard shipping method is via Royal Mail Airmail. please email me for more details. Outside the EU, please calculate additional time for customs clearance.
I will confirm by e-mail when your item has been sent to General information about the mail are ·
Our postage costs are based on the weight and dimensions of the subject, including packaging, as per the UK Royal Mail published costs. They also include all packaging materials are used to safely ship your items.
If for some reason the item not as described, we would be happy to provide a full refund upon return of the item in its original packaging. The cost of return will not be included in any refund. If you feel that the matter is not, as for any other reason please let me know and I'll sort out something for you should be.
Commitment to you
Stephenson's Online is committed to the highest level of customer service. If for any reason, no problems, problems, or just an idea to share with us to experience growth then please contact us by e-mail. We will always respond quickly and look for any questions you may have to be solved quickly and efficiently!
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Stephensons Online LTD Delivery Rates
Listed below are delivery details for Stephensons Online LTD, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £1.00 £1.50 per Weight (kgs) £0.00 £0.00 per Shipment £1.50 £1.99 UK - Mainland Street PO Box ETA 3 - 5 days --- per Item £1.00 --- per Weight (kgs) £0.00 --- per Shipment £1.50 --- UK, BF Addresses ETA 3 - 5 days --- per Item £1.00 --- per Weight (kgs) £0.00 --- per Shipment £1.50 --- Europe Zone 1 ETA 3 - 7 days --- per Item £1.75 --- per Weight (kgs) £0.00 --- per Shipment £1.75 --- Europe Zone 2 ETA 3 - 7 days --- per Item £2.50 --- per Weight (kgs) £0.00 --- per Shipment £1.99 --- Europe Zone 3 ETA 8 - 12 days --- per Item £2.50 --- per Weight (kgs) £0.00 --- per Shipment £1.99 --- North America ETA 6 - 10 days --- per Item £1.75 --- per Weight (kgs) £0.00 --- per Shipment £1.23 --- Japan ETA 6 - 10 days --- per Item £2.50 --- per Weight (kgs) £0.00 --- per Shipment £2.25 --- Australia and Far East Asia ETA 8 - 12 days --- per Item £2.50 --- per Weight (kgs) £0.00 --- per Shipment £2.00 --- M@ UK - Rest of World (ROW) ETA 8 - 12 days --- per Item £4.00 --- per Weight (kgs) £0.00 --- per Shipment £4.00 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
We Ship Worldwide Single items are packaged using bubble wrap and postal bags More than one item? These come boxed and with Peanut packing to secure the parcels We hold our stock and ship within 24 business Hours of your order (Monday - Friday) We do pack 7 days a week. We use Royal Mail Postage unless the item is over 1 Kilo then we use a selection of Couriers. Delivery times vary country to country depending on customs. All delivery times are estimated via the Royal Mail. .
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Stephensons Online LTD values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Stephensons Online LTD to get information about any additional policies that may apply:
Contact this seller Phone: 0800 211 8379
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.