Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (2,029 ratings)

Detailed Seller Information

  • Business Name: Stephensons Online Limited
  • Business Type: Retail
  • Trade Register Number: 7994735
  • VAT Number: GB127777578
  • Phone number: 0800 211 8379
  • Customer Services Address:
    • Unit L21 - L23, KG Business Centre
    • Kingsfield Way, Dallington
    • Northampton
    • NN5 7QS
    • GB
  • Business Address:
    • 1 Indmere Close
    • Northampton
    • Northamptonshire
    • NN4 9QT
    • GB

Stephensons Online LTD - Details

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    About Stephensons Online LTD

    Stephenson's Online LTD- We carry all our products

    After giving many years in major retail chains and operators and as a shopper there is nothing more annoying than bad customer service, slow delivery and shoddy packaging and shipping. We have taken every element and built our business by providing excellent service, fast delivery and most importantly, if something goes wrong hold our hands up and fix it very quickly.

    We carry all our products, so there's no waiting. Where possible we will ship the same day!

    Stephenson's Online lead the way in products for John Frieda Lee Stafford and Soap & Glory. We drive our sucsess through the product price, service and packaging.

    We bring a whole new section of fragrances, bathing and gift sets on massively reduced prices from the high street. All products are new and have some of the most competitive prices you can get. Not only that, but we are shipping your items 6 days a week they get to you as quickly as possible.

    Our packaging is something we are proud of. We believe that your items will be sent protected to you and look great. We take time out to ensure that your package is suitable for shipping. Simple, but  like you we have seen some interesting packaging in our time!

    So all this honestly with great customer service you will be confidant that Stephenson's Online LTD is caring and above all this a service and a shop that really make you smile. Stay with us and watch week after week, month by month the growth of Stephenson's Online LTD.

    Stephenson's dedicated line to the late Elizabeth J Stephenson. An inspiration for this business and a woman, the kind, genuine and a committed family mother and grandmother had. You are greatly missed.

    Stephenson's Online Trading Conditions

    Shipping Schedule: ·

    We will send items within 1 business day. Parcels up to 2 kilos by Royal Mail standard post. International packets are sent via Royal Mail International  by standard airmail or courier sent depending on the size and weight of the package. We get proof of posting for all parcels. We will confirm by e-mail when your item has been sent

    Outside the UK:

    Worldwide Shipping time scale

    Our standard shipping method is via Royal Mail Airmail. please email me for more details. Outside the EU, please calculate additional time for customs clearance.

    I will confirm by e-mail when your item has been sent to General information about the mail are ·

    Our postage costs are based on the weight and dimensions of the subject, including packaging, as per the UK Royal Mail published costs. They also include all packaging materials are used to safely ship your items.


    If for some reason the item not as described, we would be happy to provide a full refund upon return of the item in its original packaging. The cost of return will not be included in any refund. If you feel that the matter is not, as for any other reason please let me know and I'll sort out something for you should be.

    Commitment to you

    Stephenson's Online LTD is committed to the highest level of customer service. If for any reason, no problems, problems, or just an idea to share with us to experience growth then please contact us by e-mail. We will always respond quickly and look for any questions you may have to be solved quickly and efficiently!

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    Stephensons Online LTD Delivery Rates

    Listed below are delivery details for Stephensons Online LTD, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£1.00£1.50
     per Weight (kgs)£0.00£0.00
     per Shipment£1.50£1.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£1.50---
    UK, BF AddressesETA3 - 5 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£1.50---
    Europe Zone 1ETA3 - 7 days---
     per Item£1.75---
     per Weight (kgs)£0.00---
     per Shipment£1.75---
    Europe Zone 2ETA3 - 7 days---
     per Item£2.50---
     per Weight (kgs)£0.00---
     per Shipment£1.99---
    Europe Zone 3ETA8 - 12 days---
     per Item£2.50---
     per Weight (kgs)£0.00---
     per Shipment£1.99---
    North AmericaETA6 - 10 days---
     per Item£1.75---
     per Weight (kgs)£0.00---
     per Shipment£1.23---
    JapanETA6 - 10 days---
     per Item£2.50---
     per Weight (kgs)£0.00---
     per Shipment£2.25---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£2.50---
     per Weight (kgs)£0.00---
     per Shipment£2.00---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£4.00---
     per Weight (kgs)£0.00---
     per Shipment£4.00---

    * Delivery Rates for Books, Music, Video and DVD
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58

    * Marketplace orders are only accepted for delivery to Supported Countries.

    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Stephensons Online LTD Dispatch Policies

    We Ship Worldwide Single items are packaged using bubble wrap and postal bags More than one item? These come boxed and with Peanut packing to secure the parcels We hold our stock and ship within 24 business Hours of your order (Monday - Friday) We do pack 7 days a week. We use Royal Mail Postage unless the item is over 1 Kilo then we use a selection of Couriers. Delivery times vary country to country depending on customs. All delivery times are estimated via the Royal Mail. .
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    Stephensons Online LTD Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide Stephensons Online LTD with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Stephensons Online LTD's Privacy Policy.

    Privacy Practices

    Stephensons Online LTD values the privacy of your personal data.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Return Policy. Please contact Stephensons Online LTD to get information about any additional policies that may apply:

    Contact this seller Phone: 0800 211 8379

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.