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4.8 stars over the past 12 months
4.8 stars over the past 12 months (4,245 ratings)

Frequently Asked Questions

Q: How do I return something?

A: Contact us through Amazon for an RMA number and use it together with the address label stored on Amazon under the Returns and Refunds section of our seller account.

Detailed Seller Information

  • VAT Number: GB002361239

activeleisure - Details

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    About activeleisure

    activeleisure is the trading name of Vortigern Ltd. 
    Please contact us through Amazon with any questions - we try to answer all messages within 4 working hours.

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    activeleisure Delivery Rates


    Listed below are delivery details for activeleisure, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    Europe Zone 1
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.99 £0.00
    £5.00 to £19.99 £0.00
    £20.00 to £49.99 £5.94
    £50.00 to £99.99 £7.95
    £100.00 to £149.99 £9.95
    £150.00 to £199.99 £14.95
    £200.00 to £249.99 £19.95
    £250.00 to £299.99 £24.95
    £300.00 to £349.99 £29.95
    £350.00 to £399.99 £34.95
    £400.00 to £449.99 £39.95
    £450.00 to £499.99 £44.95
    £500.00 to £549.99 £49.95
    £550.00 to Up £54.99
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £4.99 £3.00
    £5.00 to £9.99 £5.00
    £10.00 to £80.00 £15.00
    £80.01 to £250.00 £250.00
    £250.01 to Up £500.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    activeleisure Dispatch Policies

    We always try to ship goods the next business day following receipt of an order.  Once we have despatched your item we will update the system to show the tracking number for your delivery.  Please use the online tracking services provided by the couriers to monitor the progress of your purchase.

    Some very small items come by Royal Mail and no tracking will be available,

    Unfortunately, we are not able to ship to PO boxes or BFPO addresses as couriers require signatures from the consignee at delivery.

    Very large and / or heavy items are sent by pallet and the courier will contact you prior to delivery.  Due to the nature of the goods we are only able to deliver these items to mainland UK addresses.

    We would normally expect all deliveries to have been completed by three working days after despatch (this does not include Saturdays, Sundays or Bank Holidays).  Some more outlying areas of the UK do occassionally take longer.

    Please Note that some items that require special handling due to weight or size may have different postage  charges than those shown in our general table.  If that is the case you will see the actual postage charge shown on the invoice at checkout before you pay for the goods.

     

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    activeleisure Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide activeleisure with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to activeleisure's Privacy Policy.

    Privacy Practices

    activeleisure values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact activeleisure to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Returning Items

    The form below is a copy of the address label you will need to use if you wish to return an item to us. 

    If you think you need to return something that you have bought from us then firstly please contact us through the Amazon message system so we can provide you with an RMA number.  Items returned without this number will not be able to be processed. 

    Please note that you will be responsible for any return costs.  If the item you are returning is bulky/heavy we suggest you use an online courier service such as Parcel2Go to get a quote.
    They are often a lot less expensive than alternative services.  Once we are in receipt of the returned goods any refund due to you will be processed through Amazon.