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Frequently Asked Questions
For Body Clock FAQ's please navigate to //www.bodyclock.co.uk/questions.html
For Babycare TENS FAQ's please navigate to
Detailed Seller Information
- VAT Number: GB549245129
Body Clock Health Care Limited - Details
- Store front:www.amazon.co.uk/shops/A1RYS3AS0FWF3V
For questions regarding products, order delivery, or returns, please contact Body Clock Health Care Limited Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Body Clock Health Care Limited
The Body Clock™ Difference Body Clock insists on quality - from the moment a new product design is conceived, throughout its manufacturing, and in our customer service. That is whay many of our units have a 5-year guarantee against manufacturer's defects. Body Clock™ has been trading since 1989 and has built up an enviable reputation for the quality or our Body Clock™ and Babycare Tens™ products. Body Clock™ is a leading supplier of TENS machines, EMS and Electroacupunture units to pharmacy chains, medical professionals (including physiotherapists and midwives) and hospitals worldwide, including the NHS here in the UK.
Our previous amazon customer feedback reflects that quality of our goods and services, see below for a recent selection:
Date Buyer Rating Comment 18.10.07 R W Maclaine 5 out of 5 Great product, fast delivery 11.10.07 Mike Quinlan 5 out of 5 Good, prompt service 13.09.07 Sylvia Veitch 4 out of 5
02.09.07 Brian Walsh 5 out of 5 Goods arrived within 72 hours of placing order. Excellent. 01.09.07 William T. Ellis 5 out of 5 This is the 3rd item I have bought very good to deal with. 27.08.07 S. R. Shaw 5 out of 5 Everything was as it said and is easy to use. 20.08.07 Emily O'Neill 5 out of 5 Excellent service 17.08.07 Marion 5 out of 5 Was as described and came on date agreed terrific 20.06.07 Geraldine Baird 5 out of 5 Received today thanks 14.06.07 Lisa Davie 5 out of 5 This was for my in-laws after I recommended, quick response. Thanks. 16.05.07 Diane Green 5 out of 5 OK 14.05.07 Mr. I. Jones 5 out of 5 All OK 02.04.07 Basil Turner 5 out of 5 Good service 24.03.07 Mr. J. T. Arthurs 5 out of 5 Despatched quickly and as advertised. 15.03.07 D Cumbor 5 out of 5 I need to change the delivery address, and bodyclock dealt with this very efficiently and courteously. The package arrived within 48 hours of ordering and I am delighted with the stimplus unit. I certainly recommend Body Clock! 15.03.07 Flt Lt Colin Murray
5 out of 5
Very fast delivery, well packaged. 05.03.07 Karensa Gardiner 5 out of 5 Well delivered item, thanks. 17.02.07 Alexander Thomson 5 out of 5 Quick Delivery 15.02.07 Mr. K. Hubbard 5 out of 5 Good price, good delivery, just what the doctor ordered.
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Body Clock Health Care Limited Delivery Rates
Listed below are delivery details for Body Clock Health Care Limited, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 Europe Zone 2 Europe Zone 3 North America UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £12.00 £2.50 £12.01 to £79.95 £4.95 £79.96 to Up £0.00 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £50.00 £6.95 £50.01 to £100.00 £8.95 £100.01 to Up £11.95 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £12.00 £2.50 £12.01 to £79.95 £4.95 £79.96 to Up £0.00 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £12.00 £8.50 £12.01 to Up £12.95 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £12.00 £8.50 £12.01 to £25.00 £12.00 £25.01 to £50.00 £19.95 £50.01 to £100.00 £24.95 £100.01 to Up £29.95 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £12.00 £8.50 £12.01 to £25.00 £12.00 £25.01 to £50.00 £19.95 £50.01 to £100.00 £24.95 £100.01 to Up £29.95 Europe Zone 3 · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £12.00 £8.50 £12.01 to £25.00 £12.50 £25.01 to £50.00 £20.50 £50.01 to £100.00 £25.50 £100.01 to Up £31.00 North America · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to £12.00 £19.95 £12.01 to £50.00 £24.95 £50.01 to Up £29.95
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Carriage Charges 1 unit 2 units 3 units 4 units UK: 1st Class 2-5 work days £3.95 £7.90 £10.00 £10.00 UK: Special Delivery* 1 work day £6.95 £10.90 £12.90 £12.90 USA/Canada: Courier** 3-5 work days £12.35 £15.00 £17.50 £20.00 Europe 3-5 work days £8.00 £11.00 £14.50 £18.00 International: Courier 8-12 work days £12.95 £19.00 £23.50 £27.00
*UK Special Delivery is a "sign for" service. Please ensure there is someone available to sign for this parcel at the delivery address between 9.00am – 5.30pm
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Body Clock Health Care Limited values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Body Clock Health Care Limited to get information about any additional policies that may apply:
Contact this seller Phone: 02085329595
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Returns and Refund policy contd.
Returns and Refund policy contd.
15. Where a claim of defect or damage is made the Goods shall be returned to us and You shall be entitled to a replacement of the Goods or full refund (including delivery charges) and any return postal charges if the Goods are in fact defective.
16. If the Goods returned are faulty and You do not want the Goods to be replaced, we will refund all monies paid by You for the Goods, including delivery costs.
17. If the Goods returned do not comply with your order, We shall replace them at no further charge to You.
18. To exercise your right of cancellation, You must give notice to Us by telephone, or email us at firstname.lastname@example.org.
19. Where returned Goods are found to be damaged due to your fault You will be liable for the cost of remedying such damage. Where repair is not possible You will be liable for the full cost of the Goods as detailed in the invoice relating to your order.
20. The Goods must be returned to Body Clock Health Care Limited at 108 George Lane, South Woodford, London E18 1AD (telephone: +44 (0)208 532 9595 fax: +44 (0)208 532 9551).
21. When returning Goods please clarify the reason for return on the delivery note and whether a refund or replacement is requested. Please ensure the delivery note is packed with the items to be returned. If the delivery note is lost You must include details that clearly identify who You are, your full address and telephone details, what You are returning and the original invoice number.
22. Once You have notified Us that You are cancelling the contract, and if your order has not yet been despatched We will refund or re-credit You within 30 days for any sum that has been paid by You for the Goods. For items that have already been despatched We will refund or re-credit You within 30 days of the Goods being received back at our premises in the good condition specified in these Terms and Conditions and having been accepted by Us.
23. If You do not return the Goods as required, We may charge You for the direct costs of recovering the Goods.
24. You do not have the right to cancel the contract if the order is for audio or video recordings which have been unsealed by You or for Goods which by their very nature cannot be returned (such as vaginal probes or underwear) or are liable to deteriorate or expire rapidly.