Recent Feedback:

4.9 stars over the past 12 months
4.9 stars over the past 12 months (4,998 ratings)

Detailed Seller Information

  • Business Name: NCLS DIRECT LTD
  • Business Type: Home, Garden & DIY Retailer
  • Trade Register Number: 08938151
  • VAT Number: GB111766923
  • Phone number: 01924 284541
  • Customer Services Address:
    • 10 Cambridge Chase
    • Gomersal
    • Cleckheaton
    • BD194PW
    • GB
  • Business Address:
    • 10 Cambridge Chase
    • Gomersal
    • Cleckheaton
    • West Yorkshire
    • BD19 4PW
    • GB

Red House Direct - Details

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    About Red House Direct

    A very warm welcome and thank you for shopping with Red House Direct, we are specialists in housewares, garden and DIY products, we have a huge range available and pride ourselves on offering a 1st class customer experience.† If you have any questions about any of our products either message us via your Amazon account or call us on 01924 284541 where one of our team will be pleased to help.

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    Red House Direct Delivery Rates


    Listed below are delivery details for Red House Direct, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£1.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Red House Direct Dispatch Policies

    We will endeavor to dispatch purchased items within 1 business days after your payment clears, items that qualify for free postage and packaging will use 2nd class standard UK only.† Or in the case of international orders Royal Mail Airmail.†

    Upgrades are available at checkout


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    Red House Direct Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Red House Direct with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Red House Direct's Privacy Policy.

    Red House Direct's Privacy Policy

    We do not share your information with any third party other than to fulfill your order.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Red House Direct to get information about any additional policies that may apply:

    Contact this seller Phone: 01924 284541

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Additional Returns & Refunds Information

    We understand that from time to time you may wish to return a product to us. We offer a 7 days returns policy also known as a "cooling off period" during this time you may return goods to us for a full refund.† The returned product must be unused and in its original packaging, you are responsible for the cost of returning goods to us when exercising the cooling off period.

    * In some circumstances we may charge a restocking fee for goods returned outside of the 7 day cooling off period, please contact us for further details

    To return goods that are faulty please contact us for a prepaid label and appropriate documentation.




  • Top of Page Missing Items / Delivery Policy

    We will endeavor to dispatch your goods within 1 working day of your order being received.† Please refer to the estimated delivery window on your order for an indication as to when you will receive your purchase, please note this time frame is an estimate only and not a guaranteed delivery date, in the 99% of cases goods are delivered within the dates provided.

    During adverse weather conditions & peak seasons (ie Christmas) postal services often take longer to deliver items than they usually would so please do consider the time of year before chasing missing or late items.

    If you believe your item has been lost in transit, please ensure you carry out the steps below before contacting us.

    Contact your local sorting office to verify the item hasn't been taken back awaiting collection, in 95% of cases items are held in the sorting office but buyers have not been issued a collections card by Royal Mail stating this.
    Please allow 15 working days from the despatch date before contacting us (this is the time Royal Mail set in order for us to pursue a claim), International buyers please leave 28 working days.When contacting us please provide us with the telephone number of the sorting office you have contacted.

    In the rare event your item has been lost in transit, we will ask you to complete a "Lost Items Declaration Form" we are unable to issue replacements until this form is completed.

    *** Please note as of August 2013, Royal Mail carry out additional security checks on liquids which transit their network, unfortunately this does cause a delay in delivery and we ask you to allow an additional 7-10 days if your purchase is a liquid and has not yet arrived.†***