Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (213 ratings)

Detailed Seller Information

  • VAT Number: GB170700145

Wuffstuff - Details

  • Top of Page

    About Wuffstuff

    Welcome to Wuffstuff.com. Here at Wuffstuff our aim is simple, to provide our customers with quality dog products at affordable prices. We only sell dog accessories, which means we can source from all the leading dog brands, which include Ancol, Ferplast, Red Dingo, Ezydog to name a few. All our friendly staff are dog owners which helps provide our customers get an understanding for the products based on size, breed type etc. We take in care in the service we offer and pride in the products we sell. All products are held in stock at our Devon premises and will be delivered quickly and without hassle.

  • Top of Page


    Wuffstuff Delivery Rates



    Listed below are delivery details for Wuffstuff, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.49
     per Shipment£3.99
    UK - Mainland Street PO BoxETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.49
     per Shipment£3.99
    UK, BF AddressesETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£0.51
     per Shipment£4.08


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

    Top of Page
    Wuffstuff Dispatch Policies

    We are pleased to deliver via Royal Mail for UK deliveries and ParcelForce for our international deliveries, providing you with the best possible service as well as competitive delivery rates.

    All orders placed after 3pm on a Friday will not be processed and despatched until the following Monday (with the exception of Bank Holidays when your order will be processed on the next working day). Delivery cost is based on the weight of your order, and the delivery Country.

    All of our deliveries are fully insured, and our customer service team takes pride in ensuring a smooth delivery process for our customers.

    In order to provide you with best value for our international postage we use Royal Mail Airmail. Please note that this is not a recorded delivery service and we cannot provide you with tracking information on your order.

    If you order products from us for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

    Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

    We do deliver through the BFPO, and they will always reach the BFPO from us within 2-3 days but the onward delivery from there is very much out of our control. From experience, we know this can take between 1 week and 1 month depending on the BFPO number and speed of routing.


    Top of Page
    Wuffstuff Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Wuffstuff with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Wuffstuff's Privacy Policy.

    Wuffstuff's Privacy Policy

    Amazon knows that you care how information about you is used and shared, and we at wuffstuff.com appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk you are accepting the practices described in their privacy notice.

    We want you to be aware that Amazon.co.uk will provide wuffstuff.com with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to wuffstuff.comís privacy policy.

    wuffstuff.com Privacy Policy

    By submitting personal data to us you accept that we may process your personal data in accordance with the following privacy policy.

    1 YOUR DATA

    We may collect the following types of data from you:

    - Name
    - Address
    - Your order history

    Your payment details are not stored by us.

    You agree to provide personal data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive.

    2 OUR DETAILS

    Our head office details are:

    Wuffstuff.com Ltd

    1 The Square

    Old Exeter Street

    Chudleigh

    Devon

    TQ13 0LD

    email: customerservice@wuffstuff.com

    tel: +44(0)1626†439273

    3 OUR USE OF YOUR DATA

    wuffstuff.com are committed to integrity and professionalism in all areas of its services and we take our obligations under the Data Protection Act 1998 (the Act) very seriously. We will use reasonable endeavours to protect your privacy and ensure that personal data (as defined in the Act) is used only for the purposes below.

    Any Personal Data (which includes your name, address and any other details you provide to us which concern you as an individual) that we collect by us shall be collected and processed in accordance with the Act and we shall only use it for:

    (a) collecting and processing your order; or

    (b) undertaking product or customer research and development.

    We undertake not to provide your personal data to third parties save in accordance with this policy.

    We undertake to take reasonable steps, including the implementation of security policies, rules and technical measures, necessary to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

    Although we will do our best to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to us via email or over the internet, and any transmission is at your own risk. Once we have received your data we will use strict procedures and security features to try and prevent unauthorised access.

    4 YOUR RIGHTS

    You may ask us whether we are storing personal information about you by emailing us at customerservice@wuffstuff.com and if you wish we will provide you with a copy of the personal data we hold about you by email. For your protection we may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if your identity is not established to our satisfaction.

    While we hold your personal data, we may contact you for the purposes of ensuring your personal data is up to date. We encourage you to provide full personal data and you may at any time inform us of any incorrect or out of date details so that we can provide the best possible service.

    We reserve the right to make changes to this privacy policy at any time. Changes will be set out here so that you always know how we will use the personal data that you give us, and to whom we might disclose it.

    See Amazon.co.uk's Privacy Notice

  • Top of Page

    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Wuffstuff to get information about any additional policies that may apply:

    Contact this seller Phone: 01626 439273

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page

    Gift Messages

    Gift wrapping services are currently available.

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If Wuffstuff offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.