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4.8 stars over the past 12 months
4.8 stars over the past 12 months (669 ratings)

Detailed Seller Information

  • Business Name: Fotosense Ltd
  • Business Type: Photographic Retailer
  • Trade Register Number: 4209336
  • VAT Number: GB748824491
  • Business Address:
    • Unit 11 & 12 Riverside Park
    • Waters Meeting Rd
    • Bolton
    • Bolton
    • BL1 8TU
    • GB

fotoSENSE_Ltd - Details

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    About fotoSENSE_Ltd

    The FotoSENSE company was established in early 2001. We pride ourselves on offering the best advice and technical support available, both before and after sales. We are able to offer support in three areas - online through email or now with Live Help, on the telephone to one of our trained technical staff, or in our retail outlet based in Bolton, Greater Manchester. You will be hard pressed to find another company who can provide this service at permanently low prices. Most online operaters only offer online support which can be difficult to resolve without the ability of being able to describe or discuss the problems verbally.


    FotoSENSE will always give impartial advice, and will help you choose a product that fits your requirements. Asking questions about your needs and expectations, we can help you make the right decision. We offer one of the largest product accessory lines in the UK, specialising mainly in the photographic sector. Our website is an in depth source of up to date product information and is designed simply to help you, the customer. Our online catalogue with secure ordering facilities, product descriptions, and latest price list is second to none. Whether you are a novice or a professional in digital imaging, we have something for everyone.

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    fotoSENSE_Ltd Delivery Rates

    UK Orders: Delivery Options

    Our standard delivery charges (normally delivered in 2 - 5 working days) are as follows:


    • Order Value up to £100 -† £3.40 + VAT (£3.99)
    • Order Value £100 - £300 - £5.10 + VAT (£5.99)
    • Order Value £300 and over - £6.80 + VAT (£7.99)

    We are pleased to offer the following delivery options (selectable in the shopping basket before completion of your order) in addition to the standard delivery charge -


    EXPRESS DELIVERY OPTIONEX. VATINC. VAT
    Next Working Day Delivery (up to 6pm)£11.06£12.99
    Next Working Day AM (pre 12 Noon)£13.61£15.99
    Before 10AM£15.31£17.99
    Before 9AM£17.01£19.99
    Saturday Delivery£17.01£19.99

    Listed below are delivery details for fotoSENSE_Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £50.00 £0.00
    £50.01 to £100.00 £0.00
    £100.01 to £300.00 £0.00
    £300.01 to £500.00 £0.00
    £500.01 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £100.00 £6.95
    £100.01 to Up £8.95
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £9.99

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    fotoSENSE_Ltd Dispatch Policies

    We aim to ship all orders the same business working day. We use both Royal Mail and Parcelforce Worldwide for the majority of our consignments aside from large and oversized items which many come via an alternative carrier. We use these couriers as they offer the option of collecting your goods from the nearest Post Office counter if you are not in for delivery and we find the reliability of delivery and protection of parcels in transit second to none
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    fotoSENSE_Ltd Tax Information

    All products include VAT @ 17.5%. No additional Taxes or Duties applicable.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide fotoSENSE_Ltd with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to fotoSENSE_Ltd's Privacy Policy.

    fotoSENSE_Ltd's Privacy Policy

    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.


    We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.


    We will not e-mail you in the future unless you have given us your consent.


    We will give you the chance to refuse any marketing email from us or from another trader in the future.


    The type of information we will collect about you includes:


    †† †
      †† ††††
    • Your name
    • †† ††††
    • Address
    • †† ††††
    • Telephone number
    • †† ††††
    • Email address
    • †† †

    We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.


    If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.


    We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Legal compliance

    Returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.


    † † ††
    All returns/unwanted items
    You Must contact the Returns Department for Authorisation to return goods to ourselves this can be done by using our contact form (please provide your Order ID Number and the reason for Return) . Any goods received without an RMA (Return Merchandise Authorisation) Number may be rejected or your refund/exchange delayed for up to 30 days

    7 Day Cooling Off Period within the EU

    Within 7 working days of receipt of your goods (including gifts), you may return any of the following items to fotosense Ltd, for any reason, for a full refund. By law, when buying at a distance you are allowed 7 day from receipt of goods in which to change your mind. This may be because you made an impulse buy or simply chose the wrong item. It is not a "try before you buy period". Any postage costs requested outside the standard postage option will not be refunded after the goods have been despatched. You are responsible for your own shipping cost† to send products back. You should make sure you use a postal service that can prove we have taken delivery. The 7 day cooling off period does not apply to Shop or Show purchases.† It should also be noted that with the exception of cameras, goods returned should be returned via Royal Mail recorded delivery, cameras and more expensive items by Royal Mail Special Delivery or an equivalent treacked/signed for service.


    NOTE: 7 Day Cooling Off Period does not apply to Business to Business transactions


    Refunds

    If the Item you are returning is for a refund then please be aware that refunds can take up to 30 days from cancellation. Items outside the 7 day cooling off period will be subject to a restocking fee of 20% of the original value.


    Exchanges of Damaged or Defective Items

    The manufacturerís warranties sold by fotoSENSE do not cover:


    • replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.)
    • the abnormal use or non-conforming usage of products.We ask that you consult the userís manual provided with the products
    • malfunctioning due to accessories (power cables etc)
    • damage from external sources (shocks, accidents, electriity current fluctuations etc)

    In all cases, fotoSENSE will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons. In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested if payment for the estimate is not made. If the User agrees to the estimate, a cheque will be issued to fotoSENSE Ltd and will correspond to the estimate amount, and ought to be sent to us.


    12 month manufacturers warranty

    If a product becomes faulty in the following 12 months of ownership it is repaired under the manufacturers warranty. This will involve returning the product back to it's manufacturer for repair or replacement. For customers in the EU (outside UK) we require you to send the items back to the relevant repair centre in your country.


    Fotosense Ltd is always happy to intervene on a customers behalf if they have any difficulty in getting a manufacturer repair. You can send you product back to us within the first 12 months but we only send it on to the manufacturer so it's quicker if you go direct.


    The guarantee may become void if the equipment has been impacted, dropped, affected by liquids, sand or moisture, tampered with or affected by chemical/battery corrosion or leakage. In rare cases where the item is uneconomical to repair the manufacturer may replace the item or if discontinued replace with the nearest model.


    We recommend you keep your camera box and packaging and either send you warranty card in or keep to hand as these are usually required. You will also need proof of purchase which is the invoice we provide on the outside of your delivery container. We can provide a duplicate invoice if it becomes lost but there is an administration and postage charge of £10.


    Extended manufacturers' warranty (beyond 12 months)

    Some manufacturers offer warranties beyond the legal required 12 month period. If you need to make a return under such a warranty you cancontact the manufacturer direct for a speedier resolution to the problem or you can send the faulty items back to us to handle the repair for you (NB This will add time on to the repair service to allow for our handling and processing of the goods). We can only honour extended warranties directly, on Fotosense branded products, where applicable.


    If you are Returning an item to us please include a copy of your Invoice and a short note informing us of the reason for return to the address shown below.


    Returns Department
    Units 11 & 12 Riverside Park
    Waters Meeting Road (Formerly Tippings Way)
    Bolton
    BL1 8TU

    The Returns Department can be contacted via e-mail on the contact page.


    Note: Any item sent back to us for warranty repair which we subsequently discover from the relevant manufacturer that the product was not faulty or misused in any way will be subject to a handling fee or £30 to cover our costs.

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.