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4.8 stars over the past 12 months
4.8 stars over the past 12 months (1,842 ratings)

Frequently Asked Questions

Frequently Asked Questions

Can I cancel an Order?

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Mountain Bikes direct Limited, for a refund.

Order cancellations must be made via email, quoting your order number, within 7 working days of the day after you receive the goods to sales@mountainbikesdirect.co.uk

To cancel your Standard Delivery Order please contact us sales@mountainbikesdirect.co.uk

If however your order has already been processed, you will need to return the order to us. Please read the Returns† section (please note that refusing the parcel incurs additional costs) .

I received the wrong item...

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Detailed Seller Information

  • VAT Number: GB103109081

MBD Limited - Details

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    About MBD Limited

    Mountain Bikes Direct Limited†is an online only retailer of bikes, accessories and tools, our strong buying power coupled with low overheads by using the internet mean we can bring you the best possible prices.

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    MBD Limited Delivery Rates


    Listed below are delivery details for MBD Limited, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£8.49


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    MBD Limited Dispatch Policies

    Unless noted otherwise in the ordering pipeline MBD Limited dispatches all items within two days of receiving order You will receive notification of any delay or cancellation of your order.
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    MBD Limited Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide MBD Limited with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to MBD Limited's Privacy Policy.

    Privacy Practices

    MBD Limited values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact MBD Limited to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Bike sizing information

    Buying a bike which is the right size is probably the most important part of choosing your new cycle. But how do you work out what size to get? A good shop will be able to advise you and let you try different sizes but here are a few guidelines to help:

    Childrens bikes...
    If the bike is for a child, they generally fall into age catagories based on the average size of a child of a specific age. There is no hard and fast rule that says you must buy a bike of a specific size for a child of a specific age..if your child is larger or smaller simply move up or down one size to compensate.

    12" wheel cycles - suitable for ages 21/2 to 5
    14" wheel cycles - suitable for ages 31/2 to 6
    16" wheel cycles - suitable for ages 5 to 7
    18" wheel cycles - suitable for ages 6 to 8
    20" wheel cycles - suitable for ages 7 to 9
    24" wheel cycles - suitable for ages 8 to 11
    26" wheel cycles - suitable for ages 11+ (these are classed as adults bikes)

  • Top of Page Warranty

    Warranty is return to base meaning that if a warranty issue should occur the customer is responsible for returning the item to us, we will replace and send to you or refund at our discretion.