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4.8 stars over the past 12 months
4.8 stars over the past 12 months (4,425 ratings)

Frequently Asked Questions

Q: When can I expect my order to arrive?

A: We normally dispatch within 1 working day with Parcelforce48 which takes 2-3 working days to arrive. Delivery will be from Monday to Friday between 8 and 5. All Parcelforce deliveries require a signature. For some small items and all items to the Scottish Highlands and UK Islands we use Royal Mail so delivery times can vary. We can arrange a Saturday delivery with Parcelforce and is an additional £12.

Q: Is there a postage discount?

A: When purchasing more than one rug we take £5.95 off the postage charge of each additonal rug purchased. So if the second rug your purchase has a postage charge of £7.95 postage will actually only be charged at £2.

Q: Do you ship internationally?

A: Yes. We do ship to some international destinations. If you would like a quote simply email us and we will be happy to help.

Q: How much are the delivery and packaging charges?

A: We charge between £2.95 and £12.95 for delivery and packaging depending upon the size and weight of the rug. Multiple purchases will benefit from a postage discount. These charges reflect the costs of postage and packaging, we do not make any profit from these charges.

Q: Do you provide a tracking number?

A: For items shipped with Parcelforce a tracking number can be provided, email us if you require one.

Q: Do you have a returns policy?

A:  We are always accurate in our descriptions and 100% confident in our products which is why we offer completely FREE UK returns. 

You may return any item FREE within 30 days of delivery for any reason. The return must be booked by The Rug House. Returns must be notified to us within those 30 days. Rugs being returned must be returned in the condition and manner that they were delivered. Upon receipt and satisfactory inspection of goods a refund will be given.

Q: How can I contact you?

A: We can be contacted: 

  • By email: support@therughouse.co.uk
  • Phone: 0845 165 6225 OR 02830 250027
  • By Mail: The Rug House, 23 Shepherds Way, Carnbane Industrial Estate, Newry BT35 6EE.

Detailed Seller Information

  • VAT Number: GB926046528

The Rug House Ltd. - Details

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    About The Rug House Ltd.

    Welcome to The Rug House, we have built a succesful family business upon hard work,  customer service and stock. We believe in quality rugs at low prices and have rugs to suit all tastes and budgets. We stock a large range of rugs including traditional rugs, modern rugs, runners, doormats and barrier mats in a vast array of sizes. If we can help you with anything feel free to contact us on 0845 165 6225 or email us at support@therughouse.co.uk and we will be happy to help.

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    The Rug House Ltd. Delivery Rates



    Information

    Royal Mail deliveries normally arrive within 2-3 working days but can take longer. Orders dispatched with Parcelforce are normally delivered in 2 working days.
    Express shipping is normally delivered 1 working day after dispatch.
    If you happen to miss the first delivery attempt our couriers will leave a card and give you the option to re-arrange delivery on a day of your choosing between Monday and Friday.
    Our couriers require a signature as proof of delivery.
    Standard delivery is Monday to Friday but Saturday delivery can be arranged for an additional £12.00
    We can deliver to an alternative address other than your billing address if this is more convenient for you (e.g. a work address)

    Royal Mail Delivery Services

    Items going to the following postcodes will be sent via Royal Mail 48 and normally arrive 2-3 working days:
    - All IV Postcodes, HS1-9, KA27-28, KW1-3, 5-17, PA20-40, 60-77, PH17-26, 30-44, 49-50, PO30 - 41

    We reserve the right to use Royal Mail Standard Parcels for other areas not listed here.

    Contact Telephone Number: 0845 165 6225 or 028302 50027
    Listed below are delivery details for The Rug House Ltd., including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£3.00
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£12.00---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£25.00---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£30.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    The Rug House Ltd. Dispatch Policies

    TheRugHouse.co.uk operates a FREE weekday delivery service throughout the UK including the Scottish Highlands, the Isle of Man and the Channel Islands.*

    All orders placed before 2pm are dispatched same day normally with Royal Mail and Parcelforce depending upon the size of the parcel

    Standard delivery is Monday to Friday 9:00am to 5.30pm.

    We deliver most stock items within 2 working days. Delivery of products that are not in stock usually takes seven to ten days.

    We also offer an Express 24 Hours Parcelforce service which is an additional £3


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    The Rug House Ltd. Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide The Rug House Ltd. with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to The Rug House Ltd.'s Privacy Policy.

    Privacy Practices

    The Rug House Ltd. values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact The Rug House Ltd. to get information about any additional policies that may apply:

    Contact this seller Phone: 08451656225

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Contact Us

    If you have any questions please do not hesitate to contact us at:

    Email: info@therughouse.co.uk

    Tel: 0845 165 6225

    Address: 33 Edenard Rd, Armagh, BT60 2HG