Recent Feedback:

4.7 stars over the past 12 months
4.7 stars over the past 12 months (700 ratings)

Frequently Asked Questions

Why hasn't my order arrived?
I can't track my package button
My tracking says it was delivered, but I never received the package
I got the wrong item or the item was broken
Can I cancel my order?
There's an item missing from my order
Can I locally pick up my order?


Why hasn't my order arrived?
Please make sure to give a reasonable amount of time for the package to ship. Check the tracking information on your order for any status updates on the package's location. Expect a delay for any local bad weather or other conditions that can cause a delay in the delivery time.


My tracking says it was delivered, but I never received the package
Please check to make sure the package wasn't sent to a second unit or guest house. Check for a note from the shipping carrier explaining the attempted delivery of the package. Also try giving your local postal office a call to see if they have your package on hold for any reason.


I can't track my package
Make sure there is not an issue with the USPS/Royal Post/Hong Kong Post/China Post website at the time you are trying to track the package. Sometimes Flylink uses a third-party shipping carrier which delays updates on the USPS/Royal Post/Hong Kong Post/China Post website, but not the package itself. International orders cannot be tracked, the number attached to your order is a Customs ID number not a tracking number. Please give international orders an extra amount of time to ship and pass through customs.


I got the wrong item or the item was broken
If the item you received is not the item you ordered, or the item you ordered was defective, please contact our customer service department to arrange an exchange for the correct item. Please look at our returns and refunds policy for further details regarding any RMA information.


Can I cancel my order?
If the product you purchased has not been shipped, we can cancel the order at no cost to you.If the order has already been processed or shipped, we will not be able to cancel the order. To properly get this refunded you will need to send the package back to Flylink, the order will be refunded minus the shipping costs. Please refer to the returns and refunds policy for further details.


There's an item missing from my order
We sincerely apologize for the mistake. Please contact our customer service department to arrange for a reshipment of missing items.


Can I locally pick up my order?
At this time Flylink does not allow for local pickups on any of our web orders. We apologize for the inconveniences as we work on accommodating all of our customer requests.

 

This FAQ is in place as a easily accessible resource when dealing with your order issues. Please do not hesitate to Contact Flylink for any information regarding your order. Think your question should be in this FAQ? Let us know!

Detailed Seller Information

  • Business Name: ECSHOP
  • Business Type: International trading Company
  • VAT Number: GB153538996
  • Business Address:
    • ONEWORLD HOUSE, PUMP LANE HAYES
    • MIDDLSEX
    • MIDDLSEX
    • UB3 3NB
    • GB

ecshop-leader - Details

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    About ecshop-leader

    Our company UK Registed Trade Mark:1121358,Brand:FLYLINK™,That means Our items shall dispatched to our customer with high quality standard!

    We are one of the most professional B2C website, specialized in all kinds of Novel design watch cameras,security  products and other popular electronics.Supported by our related company with more than ten years experience in this field,the high quality item and service leading us to be among the best in the UK market. 

    Our website always set the principle that quality as fundamentality and service is first. Relying on the high quality, competitive price and sincere service, through so many years efforts,our related company has won the trust and support of numerous customers worldwide. and We shall continuously develop new products and improve product quality, also further perfect sales service so that we would provide best products and service in return for customers’ trust and 5 stars feedback support. We are here to dispatch orders worldwide,If you are a customer located in Outside of the United Kingdom?No problems with your purchase!                                                                                  

    We are always ready for your precious order!We have professional Customer service team here more than happy to give your our best service,if you have any problems with your order,Send us email and contact us directly,you will get the best solution!

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    ecshop-leader Delivery Rates



    Listed below are delivery details for ecshop-leader, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    UK/GB excluding BF address StreetETA7 - 23 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK - Mainland Street PO BoxETA7 - 23 days
     per Item£0.00
     per Weight (kgs)£0.00
     per Shipment£0.00
    UK, BF AddressesETA3 - 5 days
     per Item£0.00
     per Weight (kgs)£9.90
     per Shipment£9.90


    * Delivery Rates for Books, Music, Video and DVD
    UK
    7 - 23 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    ecshop-leader Dispatch Policies

    Ecshop Dispatch Policies

    Ecshop aims to ship your package within 2-3 business days. For standard shipping, the method is determined by the delivery destination, product type, as well as the package weight. The methods used are Royalmail First Class, Royalmail First Class Recorded, UK DHL. These are all proven shipping methods and ensure your package gets to you quickly and safely.

    Shipping Process Breakdown

          
    • Order placed    
    • Order processed and checked for quality assurance    
    • Order is then sent to our shipping warehouse    
    • Once the order has been packaged it is automatically tagged with tracking/customs information    
    • This information is then sent to you to keep track of your package    
    • Orders are picked up by our shipping carriers daily

    This process is a tried and proven way to get your order to you as fast as possible. The majority of this process happens within a couple hours; most of the time the package is ready to be handed to the carrier several hours before it is picked up.

    Please note that Ecshop uses all its' resources to get your package shipped, but unforeseen circumstances can sometimes delay the shipping of your package. If at anytime you feel your package is taking longer than it should, please contact a customer service representative and we will not hesitate to assist you in resolving the issue

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    ecshop-leader Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide ecshop-leader with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to ecshop-leader's Privacy Policy.

    ecshop-leader's Privacy Policy

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Ecshop with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Ecshop's Privacy Policy.

    Ecshop's Privacy Policy
    ecshop leader is dedicated to protecting your privacy. Like you trust Amazon with your information, you can trust that Flylink will not use your private information for any other purpose than to process your order. With several security measures in place we guarantee safe storage for your information while it is being processed through our system.

    If you ever feel that your private information was released without your consent for whatever reason, please do not hesitate to Contact Us.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact ecshop-leader to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.