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Frequently Asked Questions


Detailed Seller Information

  • Business Name: Toys Direct Ltd
  • Business Type: Toy reatailer
  • Trade Register Number: 6525292
  • VAT Number: GB499513888
  • Phone number: 01642754070
  • Business Address:
    • 2 Ellerbeck Way
    • Stokesley Business Park
    • Stokesley
    • North Yorkshire
    • TS9 5JZ
    • GB

Toys Direct Ltd - Details

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    About Toys Direct Ltd

    Brian and Linda Parrish owners of Toys Direct have been in the Toy Business for nearly 40 years.

    Brian and Linda owned the second largest Toy Shop in the UK (Romer Parrish) until 1995 when they sold to a national chain of Toy Shops. This enabled them to set up a Toy Mail Order company specialising in Quality Toys selling all over the world.

    Toysdirect.com stocks the full ranges of Playmobil, Sylvanian Families, Thomas the Tank Engine, Schleich, Baby Born, Baby Annabell and much more!

    Toysdirect.com offers UK and worldwide shipping at great rates.


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    Toys Direct Ltd Delivery Rates

    The cost of sending a parcel within the UK depends on what zone you are sending to and from. In the UK we have 3 zones. Prices and parcel delivery times vary by zone.

    Zone 1 No more than £4.95 no matter how many items you order.
    England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3.

    Zone 2 £11.00 up to 30kg
    The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

    Zone 3 £12.00 up to 30kg
    Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25.
    Channel Islands £10.00 up to 30kg
    Republic of Ireland £14.00 up to 30kg.

    Shipping within the EU charges as follows:

    Belgium, Luxembourg,Netherlands,France & Germany £12.50 up to 30kg.
    Austria and Switzerland £19.00 up to 30kg.
    Denmark, £10.50 up to 30kg.
    Spain, Italy and Czech Republic £18.00 up to 30kg.
    Greece £28.50 up to 30Kg.
    Listed below are delivery details for Toys Direct Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £7.00 £2.99
    £7.01 to Up £3.99
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £8.99
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £150.00 £14.00
    £150.01 to £300.00 £28.00
    £300.01 to £450.00 £42.00
    £450.01 to £600.00 £56.00
    £600.01 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £150.00 £12.00
    £150.01 to £300.00 £24.00
    £300.01 to £450.00 £36.00
    £450.01 to £600.00 £48.00
    £600.01 to Up £0.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £150.00 £20.00
    £150.01 to £300.00 £40.00
    £300.01 to £450.00 £60.00
    £450.01 to £600.00 £80.00
    £600.01 to Up £0.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Toys Direct Ltd Dispatch Policies

    All orders are despatched within 24 hours of receipt of order.

    UK Mainland  before 2.30pm delivery normally next day working day, other countries delivery as per the service you choose, but in any case normally within 7 working days.

    Subject to circumstances beyond our control.

    We offer Parcel Force tracked delivery within the UK and WorldWide.
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    Toys Direct Ltd Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Toys Direct Ltd with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Toys Direct Ltd's Privacy Policy.

    Toys Direct Ltd's Privacy Policy

    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

    We collect information about you for 2 reasons: firstly, to process your order/enquiry and second, to provide you with the best possible service.

    We may use the information to keep you informed of features, services, products, promotions and special offers from this company.

    We will not pass your information to any third parties without your consent.

    The type of information we will collect about you includes :

    Your name, Address, Phone number, E-mail address, Credit/debit card details

    The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

    The personal information, which we hold, will be held securely in accordance with our internal security policy and the Law.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Toys Direct Ltd to get information about any additional policies that may apply:

    Contact this seller Phone: 01642754070

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.