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Frequently Asked QuestionsQ)Who do we use to ship purchases?
A) Small items are generally shipped by Royal Mail - First Class
Larger items go with couriers, this varies depending on size and weight.
Q) How quick will I receive my purchase?
A) Goods ship out Monday to Friday, Royal Mail deliver Monday to Saturday and Couriers Monday to Friday. Expedited means it will go on a next day service - Royal Mail First Class or Courier Next Day.
Standard go on second class post, this is usally 2 to 3 days. Please remeber there is a 1-2 day handling time for any service that you choose.The estimated despatch and delivery dates are displayed to you at checkout.
Q) I received an email on Saturday saying the parcel had been shipped, has it?
A) No, it hasnt been shipped. It has been picked and packed ready for collection on Monday by the carriers. Amazon will not allow us to set a shipment date ahead of picking, however our warehouse runs 7 days a week picking and packing.
Q) Can I call you for advice?
A) It is generally best to call Monday to Friday between 9am and 5 pm. The office is staffed at this time.
Detailed Seller Information
- Business Name: Adventure Northumberland
- Business Type: Retailer - Cycles and sports equipment
- Trade Register Number: 06994080
- VAT Number: GB976308879
- Phone number: 08443186029
- Customer Services Address:
- Oak Drive, Lionheart Enterprise Park
- NE66 2EU
- Business Address:
- Adventure Northumberland
- 8 CAWLEDGE BUSINESS PARK,
- NE66 2GD
Adventure Northumberland LTD - Details
- Store front:www.amazon.co.uk/shops/A1HZ5FPD8FVC3N
For questions regarding products, order delivery, or returns, please contact Adventure Northumberland LTD Customer Service:For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.
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About Adventure Northumberland LTD
Adventure Northumberland are based in Alnwick, Northumberland. As well as being online retailers we also run a cycleshop in Alnwick wiith a fully equipped workshop and Cytech qualified mechanics.
Adventure Northumberland also offer outdoor activities, so if you are looking for something different to do then why not look us up online. www.adventurenorthumberland.co.uk
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Adventure Northumberland LTD Delivery Rates
Listed below are delivery details for Adventure Northumberland LTD, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK Street ETA 3 - 5 days 1 - 2 days per Item £0.00 £2.25 per Weight (kgs) £0.00 £0.00 per Shipment £0.00 £3.00 UK PO Box ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £0.00 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
We endeavor to keep all goods in stock and aim to deliver within 5 working days of cleared payment. All items are shipped direct to your door, as we do not offer a collection service. Smaller items are sent by Royal mail and may require a signature, larger items are delivered Monday to Friday between 9am and 6pm by our couriers, a signature is required upon receipt of goods.
As with all third party market place sellers we have up to two days to prepare the order for delivery. The order will then be dispatched with your chosen service. This is a separate service from the shipping options amazon offer. If you are not happy with the delivery dates when you place your order, you have the option to cancel the order in your account within 30 minutes of placing the order.
Should you be unavailable to sign for an item it will returned to couriers local depot and a card will be left for you to re-arrange delivery.
For legal reasons couriers cannot leave packages unsigned for and any requests for items to be left in the porch/shed/garden, will be disregarded.
Please note any issues relating to damage of goods during transit must be reported immediately and signed for accordingly, for us to proceed with a claim.
All cycles are shipped boxed and require assembly before use.
All prices quoted are mainland UK only.
All missing items have to be reported within 10 days of non receipt, for us to proceed with a claim.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Adventure Northumberland LTD values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Adventure Northumberland LTD to request a refund or obtain information about any additional policies that may apply:
Contact this seller Phone: 08443186029