Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (73 ratings)

Frequently Asked Questions

FAQ
How long will my order take to be dispatched?†
We aim to dispatch goods within 1 working day

How long will my order take to be delivered?
Items normally are delivered within 3 working days

I have a problem with my order?
Contact us at info@thisisnotabutchers.co.uk and we will be happy to help

How can I return my order?†
If you change your mind, or any of our products fall below the standard you would expect and wish to return an item, you must notify us by emailing info@thisisnotabutchers.co.uk within 14 days of delivery. We are happy to refund or exchange (stock permitting) any item providing it is returned unused, in its original packaging and complete with all components. Within 14 days we will also refund the original delivery charge. However, the buyer is responsible for all return shipping costs and insurance.†

How can I return my order if it's faulty?
If your item has a manufacturing fault please call us on 01273 327 796 or email info@thisisnotabutchers.co.uk and we will arrange a refund or an exchange including all postage costs. However, if a product is returned as faulty but is not found to have a manufacturing fault, or the fault has developed as a result of misuse, no product or postage will be returned or an exchange issued.†

Do you ship abroad?
At present we are unable to ship outside the UK

Can items be returned to store?
Unfortunately, items must be returned by mail†

Where is your store located?
We are located at 28 Bond Street, Brighton, BN1 1RD

How do I contact This is not a butchers?
Email Info@thisisnotabutchers.co.uk or telephone 01273 327 795 from 10am - 5pm daily

Detailed Seller Information

  • VAT Number: GB128124142

This is not a butchers - Details

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    About This is not a butchers

    THIS IS NOT A BUTCHERS†

    28 Bond Street | Brighton | BN1 1RD†
    T. 01273 327 796
    E. info@thisisnotabutchers.co.uk

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    Delivery Rates and Delivery Estimates

    Marketplace Dispatch & Delivery

    What are the delivery rates for Marketplace orders?
    What are the delivery times?
    Where can I get a Marketplace order delivered to?
    Which customs or imports fees do I have to pay if I order from abroad?
    Where's my Marketplace order?


    What are the delivery rates for Marketplace orders?

    Delivery rates for some items sold by  Sellers may differ. Please check the delivery charges before you click the final "Place your order" button on the checkout page. Please note that Super Saver Delivery isn't available for Marketplace items. Postage rates and delivery information for items sold by Sellers at Amazon Marketplace can also be found when you click on a Seller's feedback rating in a list of Sellers offering an item for sale. From the page that appears, just click on "Delivery rates" or "Shipping rates" at the bottom right of the page.

    Express Delivery from Marketplace Sellers is a separate service from the Express Delivery option offered by Amazon. If you're not happy with the delivery dates shown when you place your order, you have the option to cancel the order in your account within 30 minutes of placing the order.

    Calculating total delivery cost when you purchase more than one item.

    As Marketplace orders are dispatched from different individual Sellers, you pay a separate delivery charge for each item you order. This is the case even if you order a number of items from the same Seller at the same time. To calculate the total delivery charge, add together the appropriate delivery rates for each item.

    We display the domestic standard delivery fee associated with Seller offerings to make the potential delivery costs clearer. The delivery cost associated with a particular item is also displayed while you're placing your order.

    Note: Items sold by Marketplace sellers in the US or Canada may also be subject to import duties and taxes that are levied once the package reaches your country. Learn more.

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    What are the delivery times?

    Depending on the dispatch method selected, orders dispatched from the UK generally arrive within the following time frames:

    • UK: 1 - 15 business days
    • Europe:  3 - 18 business days
    • US and rest of world: 7 - 23 business days

    If you don't receive your order after this time, contact your Seller and let them know. Please note that for Sellers dispatching from international locations, standard delivery times can vary between 3 and 23 days.

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    Where can I get a Marketplace order delivered to?

    Sellers on Amazon.co.uk Marketplace can choose their own delivery destinations. If during the ordering process you see a message that the item you want to buy can't be dispatched to your country, it's likely your Seller has specified domestic delivery (UK) only. If the item isn't available for delivery to your location you might want to check if other Sellers are offering the same item and can deliver to your address. You could also contact the Seller to let them know that you're interested in purchasing the item. The Seller may then choose to make it available for delivery to your location.

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    Which customs or import fees do I have to pay if my order is being delivered to an address outside the UK?

    When ordering from Marketplace Sellers, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes which are levied once the package reaches your country. See here for more information.

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    Where's my Marketplace order?

    Orders on Amazon.co.uk Marketplace are between the buyer and the Seller. Amazon.co.uk isn't directly involved in these orders and isn't an agent on behalf of either the Seller or buyer. If you've any questions about a Marketplace order, please contact your Seller directly.

    Sellers are expected to dispatch goods directly to the customer. Transit times will depend on the delivery method chosen. The Estimated Delivery Dates will be shown in Your Account and in the confirmation e-mail you receive when you place your order.

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    Marketplace items can only be delivered to countries covered by Amazon.co.uk Marketplace. This table summarises delivery rates for all Amazon.co.uk Marketplace countries.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide This is not a butchers with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to This is not a butchers's Privacy Policy.

    Privacy Practices

    This is not a butchers values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact This is not a butchers to get information about any additional policies that may apply:

    Contact this seller Phone: 01273 327 796

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.