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4.8 stars over the past 12 months
4.8 stars over the past 12 months (3,965 ratings)

Frequently Asked Questions

My order has not arrived or has arrived damaged, what do I do?

Although we take every care to ensure that your order arrives safely, we cannot be held responsible for any loss or damage caused by Royal Mail or any alternative couriers.† If your order should arrive damaged or not arrive at all the following conditions apply:

If your order has arrived damaged:
Please contact us† immediately explaining the nature of the damage and the products affected.† We may request you to return the damaged goods to us should we need to make a claim against Royal Mail.† Cards and Gifts Direct will refund the cost of return postage upon receipt of the damaged goods and production of a postal receipt.†

Replacement products will be despatched as soon as the damaged goods are received back at our warehouse - if any items are†out of stock we will offer you†an†alternative product†or full refund.

If your order has not arrived:†
Please allow sufficient time for your order to arrive, listed below is a guide to help you understand normal†delivery times.

UK Standard: 3-5 working days.
Overseas Airmail: 5-10 working days (dependant upon delivery destination).

Please note: Occasionally deliveries can take longer than the times listed above and Royal Mail do not regard an item as lost until 15 working days†after it has been posted (UK) 25 days elsewhere.

If it is longer than 15/25 working days since you†received your order confirmation please contact us immediately explaining that your order has not arrived.†

Royal Mail†may†require you to complete a lost declaration form.

Your order†will be re despatched immediately after we receive confirmation of it's loss from Royal Mail.† If any items are†out of stock we will offer you an alternative product or†full refund.††

Detailed Seller Information

  • VAT Number: GB941938301

Cards & Gifts Direct - Details

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    About Cards & Gifts Direct

    Welcome to Cards & Gifts Direct, your friendly online card and gift retailer.

    Exceptional customer service and quick delivery are our key drivers as a company. We aim to despatch all orders received before 12pm the same day (Mon-Fri).

    We are constantly adding more products to our Amazon store so we hope you'll come back and visit us again soon!

    In the meantime we love to hear from our customers so please contact us if you have any questions or queries.

    Kind Regards,
    All the Team at Cards & Gifts Direct

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    Cards & Gifts Direct Delivery Rates



    Listed below are delivery details for Cards & Gifts Direct, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    Europe Zone 3
    North America
    Japan
    Australia and Far East Asia
    M@ UK - Rest of World (ROW)
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £19.99 £3.95
    £20.00 to Up £5.95
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £0.00
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.00 £4.00
    £5.01 to £10.00 £6.00
    £10.01 to £20.00 £8.00
    £20.01 to £30.00 £15.00
    £30.01 to £50.00 £20.00
    £50.01 to £70.00 £30.00
    £70.01 to Up £50.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.00 £4.00
    £5.01 to £10.00 £6.00
    £10.01 to £20.00 £8.00
    £20.01 to £30.00 £15.00
    £30.01 to £50.00 £20.00
    £50.01 to £70.00 £30.00
    £70.01 to Up £50.00
    Europe Zone 3 · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.00 £4.00
    £5.01 to £10.00 £6.00
    £10.01 to £20.00 £8.00
    £20.01 to £30.00 £15.00
    £30.01 to £50.00 £20.00
    £50.01 to £70.00 £30.00
    £70.01 to Up £50.00
    North America · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.00 £4.00
    £5.01 to £10.00 £7.00
    £10.01 to £20.00 £10.00
    £20.01 to £30.00 £17.00
    £30.01 to £50.00 £25.00
    £50.01 to £70.00 £40.00
    £70.01 to Up £60.00
    Japan · Standard · (6 - 10 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.00 £4.00
    £5.01 to £10.00 £7.00
    £10.01 to £20.00 £10.00
    £20.01 to £30.00 £17.00
    £30.01 to £50.00 £25.00
    £50.01 to £70.00 £40.00
    £70.01 to Up £60.00
    Australia and Far East Asia · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.00 £4.00
    £5.01 to £10.00 £7.00
    £10.01 to £20.00 £10.00
    £20.01 to £30.00 £17.00
    £30.01 to £50.00 £25.00
    £50.01 to £70.00 £40.00
    £70.01 to Up £60.00
    M@ UK - Rest of World (ROW) · Standard · (8 - 12 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.00 £4.00
    £5.01 to £10.00 £7.00
    £10.01 to £20.00 £10.00
    £20.01 to £30.00 £17.00
    £30.01 to £50.00 £25.00
    £50.01 to £70.00 £40.00
    £70.01 to Up £60.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Cards & Gifts Direct Dispatch Policies

    All orders received by 12pm Monday - Friday are usually despatched the same day.† Orders placed after 12pm Monday to Thursday are normally despatched the next day.† Orders received after 12pm Friday and on weekends will normally be despatched on Monday (excluding Bank Holidays).

    Approximate Delivery Times:

    Standard UK: 3-5 working days
    Expedited UK: 1-2 working days
    Overseas Airmail: 5-10 working days (dependant upon delivery destination).

    Please note: Occasionally deliveries can take longer than the times listed above.† We cannot guarantee the speed of delivery by Royal Mail or any alternative carriers.

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    Cards & Gifts Direct Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Cards & Gifts Direct with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Cards & Gifts Direct's Privacy Policy.

    Privacy Practices

    Cards & Gifts Direct values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Cards & Gifts Direct to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.