Recent Feedback:

4.9 stars over the past 12 months
4.9 stars over the past 12 months (1,569 ratings)

Detailed Seller Information

  • Business Name: GT Speed Ltd
  • Business Type: Trader
  • Trade Register Number: 6529300
  • VAT Number: GB932046153
  • Phone number: 01388 417940
  • Business Address:
    • Unit 13 Avenue 3
    • Chilton Industrial Estate
    • Chilton
    • Durham
    • DL17 0PB
    • GB

Models4hobby - Details

  • Top of Page

    About Models4hobby

    Welcome to Models4hobby your total online source for quality model kits & collectibles for all ages. We always give a great discounts upto 40% off the RRP selling price, Cheap UK DELIVERY & offer a no quibble return policy, so buy in confidence from a company that can deliver on service.

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    Models4hobby Delivery Rates


    Listed below are delivery details for Models4hobby, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.25
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£4.74
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.99---
     per Weight (kgs)£0.00---
     per Shipment£1.49---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.99---
     per Weight (kgs)£0.00---
     per Shipment£1.99---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£5.99---
     per Shipment£3.99---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£5.99---
     per Shipment£8.99---
    Europe Zone 3ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£6.99---
     per Shipment£8.99---
    North AmericaETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£6.99---
     per Shipment£11.99---
    JapanETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£9.99---
     per Shipment£11.99---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£9.99---
     per Shipment£9.99---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£9.99---
     per Shipment£11.99---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Models4hobby Dispatch Policies

    Delivery

     

    • We aim to ship within 24 hours of completed purchase (MON - FRI order placed after 2.pm Friday posted on the Monday)
    • Next day delivery available on most orders if ordered by 2 pm (for large items 1 pm) please email for price it not displayed
    • Delivery via Royal Mail for items under 2kg (UK)
    • Delivery via Courier or Royal Mail for items over 2kg (UK)
    • Please allow up to 5 working days for delivery after payment has cleared in busy periods (UK)
    • Delivery via Royal Mail for items under 2kg (Overseas)
    • Delivery via Courier for items over 2kg (Overseas)
    • Please allow up to 15 working days for delivery after payment has cleared in busy periods (Overseas)
    • For overseas customers where a price is not listed for delivery please email for a price as some areas are sent via tracked courier only and we only charge what the courier charge us to deliver. 
    • Any import taxes & duties are the responsibilty of the customer.

     

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    Models4hobby Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Models4hobby with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Models4hobby's Privacy Policy.

    Models4hobby's Privacy Policy

    Privacy Policy

    • We will treat all your personal information as confidential, and are committed to protecting your privacy. Any personal information which you provide to us is held in accordance with the Data Protection Act 1998.
    • We use the information we collect about you to process orders, to provide a more personalised shopping experience and, if you request, to notify you of products, special offers or other information that may be of interest to you.
    • We do not sell or pass on any personal information to any other Companies or Organisations.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Models4hobby to get information about any additional policies that may apply:

    Contact this seller Phone: 01388 417940

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Damages & Missing Parts

    All the items we sell are brand new and factory sealed so no one can tamper with the product prior to dispatch to ensure a quality product.
    Our company policy will require the item to be sent back for quality control checking as we take a great pride in the products we send out and need to understand where the fault may have occurred as we record batch numbers etc and take actions to ensure a better service from suppliers in the future.
    We recommend that the item be sent back via 2nd class recorded method in a good packaging as we do not take responsibility for lost or damaged items in the post.  Please remember to put in the parcel a note of your name and address so we know who to reimburse costs to.

    (We only refund 2nd class post costs, any other return method at the cost of the customer)

    Please return to
    Customer Returns Dept
    Models4hobby Group
    Unit 13 Avenue 3
    Chilton Business Park
    Chilton
    Durham
    DL17 0PB

    Once the item has being returned and checked off by the returns dept we will issue a refund or replacement within 2 working days,

  • Top of Page Models4hobby Returns T& C's

    Dear Valued Customer

    We have a no quibble returns on all unopened and unused items within 14 days of purchase.  Please see our policy on the returns page of our shop.

    We recommend that the item be sent back via a recorded method in a good packaging as we do not take responsibility for lost or damaged items in the post (If damaged or being opened on return the item will be returned to you). 

    Make sure you enclose your details (such as a copy of our invoice) so that we know who it is from.

    Please return to

    Customer Returns Dept
    Models4hobby Group
    Unit 13 Avenue 3
    Chilton Business Park
    Chilton
    Durham
    DL17 0PB

    Once the item has being returned and checked off we will issue a refund of the item cost, please if you have any questions call 01388 417940 and we will be happy to help

  • Top of Page Lost Parcels

    LOST ITEMS

     

    Here at Models4hobby we take missing parcels very seriously. We will do everything we can to help find your parcel.

    We introduced invoice bar code scanning which ties into the address delivery system which lets us have reports of dispatch and delivery, even on non - signed for parcels as it generates a UPI number for all parcels which is tagged to the Royal Mail / Courier address label, this has proved very useful.

    So useful that we have used it to locate many a claimed lost parcel to help customers who have missed the postman and have the parcel redivered.

    As online fraud is a major problem the UPI is also used to take appropriate action against those placing a false claim which includes a criminal prosecution  on every false claim no matter the cost of the item as we have a NO TOLERENCE approach to these people and believe in making the on line buying a safe place to trade. (over 100+ successfully arrested for theft so far)

    Our company policy on lost items

    • We will answer all queries within 24hrs of receipt (Mon to Fri, excluding Bank Holidays)
    • All items to be reported to Royal Mail / Delivery service to be investigated as soon as we are alerted to a problem, when sending via small parcels the Lost & Fraud team of Royal Mail will check the postal round and carry out checks regarding the missing parcel including interviewing the postal worker.
    • For accounts below 100 feedback we will contact eBay customer services to have account checked (Due to most False claims by low feedback members)
    • Before any refund our Declaration must be signed also a P91 Royal Mail denial of reciept form must be filled in. (Legal Requirement)
    • Any abusive emails or false claims caught will be reported and appropriate action taken.

    Please note that Royal Mail won't acknowledge a missing parcel till 14 working days (21 for overseas) have passed.