4.9 stars over the past 12 months (75 ratings)
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Detailed Seller Information
- Business Name: First Child Safety
- Business Type: Child Safety Products
- Business Address:
- 3 Chelkar Way
- North Yorkshire
- YO30 5ZH
First Child Safety - Details
- Store front:www.amazon.co.uk/shops/A1D4C524VGKACZ
For questions regarding products, order delivery, or returns, please contact First Child Safety Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About First Child Safety
Who are First Child Safety?
First Child Safety specialise in the supply of useful and innovative child safety products.
What makes us different to other suppliers?
- We are very proud of our customer service - thankyou so much for taking the time to read this. We will also take the time to help you if you have a problem and do all we can to resolve it for you.
- We understand – we are both mums ourselves and have been there, we aim to offer products that we have used ourselves or have been recommended to us. Nothing can beat the magic of your first child going through those magical firsts, first steps, first bath and first moments together....but nothing can prepare you for the huge sense of responsibility you feel for your first child and it can sometimes feel overwhelming wading through hundreds of safety products.
- We care – as Mums we have felt the joy of those firsts, but we have also experienced the pain of accidents and we want to do all we can to try to reduce those risks for other babies and toddlers. As a first time parent you want to make sure that you have done all you can to minimise risks to your precious child whilst keeping perspective and enjoying life to the full. We can't wrap our little ones up in cotton wool as much as we might want to but we can use products to minimise the risks of accidents and allow us to enjoy those magical moments.
How we got started .....
First Child Safety was set up by us….two Mums; Nicola Holmes and Sarah Izzard, both prior to having children, career women, but after each having our “first” child, our whole perspective on life changed. We soon saw just how many products were available for each new stage our children reached, we felt quite overwhelmed, and we soon realised so did a lot of other new mums and dads. Also our respective children went through a burn accident, convulsions and various falls which made us realise just how important safety is. This is when we saw a gap in the market for a business providing products and information focussing on these specific firsts e.g. First Sleep, First Steps, First Food etc. We started the business in March 2010 and to date we are so proud to have our own website up and running alongside our own Amazon and Ebay shops. We also have a Facebook and Twitter Page. We hold stands at local baby and toddler groups and have ‘mini shops’ at our local Tumble Tots group. We are constantly researching new products as well to ensure that we are doing all we can for our customers and bringing in the best quality products. We have met and had email comments from some wonderful parents and carers and received some fantastic feedback on our products which has really spurred us on, so thank you for that.
Who are the First Child Safety Team?
Nicola Holmes - cofounded First Child Safety and Mum to Sam age 5 and Lucy 2. Nicola’s son had convulsions due to overheating and so she had a keen desire to find out what products were available to try and prevent this happening to other children. Also, like most mums, she also experienced bumps and bruises to her son and again felt there was more that could be done to reduce the risks for others, and so enabling those precious firsts to be enjoyed to the full. Nicola’s strengths lie in accounts, systems, administration and business. She has been secretary for the North Yorkshire Branch of the CMI (Chartered Management Institute) for the last 7 years and whilst there gained a level 4 diploma in management. She has a strong head for business whilst also being compassionate and loves helping others.
Sarah Izzard - joint owner of First Child Safety and Mam to Daniel age 5. With a background in health and safety, including 7 years working for a distributor of health and safety products where she obtained a distinction in the NEBOSH (The national examining board in occupational safety and health) General Certificate. Sarah is a graduate in Business Studies and has had a strong and fulfilling career in sales and customer services. Sarah is very passionate about First Child Safety, she felt that there is a definite need for a company who can focus on the safety needs of parents and carers through each of the different “firsts, especially first time parents. When Sarah’s son was 18 months old he had a burn accident and was burnt badly with hot coffee, so she is also very driven to help others all she can. The strong team behind First Child Safety have both experienced all those magical firsts, so have firsthand experience which they want to share with other parents, grandparents and carers and they want to help make you aware of products to help minimise the risks of accidents and allow us all to enjoy those magical moments.
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First Child Safety Delivery Rates
Listed below are delivery details for First Child Safety, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK - Mainland Street UK, BF Addresses Europe Zone 1 UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £40.00 £0.00 £40.01 to Up £2.99 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to Up £7.99 UK - Mainland Street PO Box · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £40.00 £0.00 £40.01 to Up £2.99 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £40.00 £0.00 £40.01 to Up £2.99 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £44.00 £5.99 £44.01 to £75.00 £12.99 £75.01 to Up £24.99
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
All items will be dispatched upon receipt of payment and we obtain proof of postage for all parcels sent.
All orders received and paid for before 11am will be posted out that day Monday - Friday by 2nd class post unless otherwise specified.
European Union Deliveries
Whilst First Child Safety will dispatch your goods on the day of receipt of your order (when placed and paid for before 11am Mon-Fri), delivery time will depend on the destination country taking into account any delays due to the courier service or local customs.
The cost for overseas delivery depends on the overall weight of the package and the destination country.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
First Child Safety values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact First Child Safety to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Returns / Refunds Policy
Returns If for any reason you are not satisfied with your purchase, we would be happy to offer a full refund, upon return of the item in the original packaging and in the same condition as it was delivered. The return postage costs would not be included in any refund made. If you return goods that have been used we will be unable to provide a refund. If you wish to return the product, please email us within 7 days then the item must be returned to us within 10 working days. Unfortunately any returned items received after this date will not receive a refund. All items returned to First Child Safety are at your own expense. When returning products, please obtain a proof of postage from the Post Office as lost returns are the responsibility of the buyer. For customers outside the UK, 28 day rights of return apply. We will refund the price paid for unwanted items but delivery charges, or any duties and taxes will not be refunded. Returned items will be refunded within 7 days of receiving the item as long as it is received in the condition as stated above. Faulty Damaged Items In the unlikely event that you receive a damaged or faulty item, this must be returned to us so that we can forward the item onto our supplier for inspection. If the fault on the item is found to be a fault which has occurred during the manufacturing process (and not developed due to fair wear and tear, misuse or by accidental damage), we will offer a refund or exchange within the statutory 28 days after delivery. Please note that if the item you have purchased from us develops a fault after 28 days and before 6 months of purchase, under the Sale of Goods Act you are entitled to a replacement of the product but NOT a refund for the item. You can contact us to have the item returned for inspection. As long as the fault has not developed a fault due to fair wear and tear, accidental damage or misuse, we will arrange for a replacement to be sent to you within 14 days. Exchanges If you would like to change an item for another colour or size, please email us. We will email you the additional postage charges to send out your new item and you would need to pay for the return of the item. We will only exchange items returned in its original packaging and in the same condition as it was delivered.