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4.9 stars over the past 12 months
4.9 stars over the past 12 months (274 ratings)

Detailed Seller Information

  • VAT Number: GB172331193

Russums - Details

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    About Russums


    Russums is a well established family business, independently owned and run by the Russum family. Established in 1830 the business has evolved over the last 180 years from a retailer of general hardware to local manufacturing industries, to a modern multi channel supplier of catering clothing, equipment and tableware.


    The main focus of the business is supplying chefs and hospitality workers, kitchen porters, waiters and waitresses with the clothing and tools needed for their everyday work.


    We aim to provide the widest choice of ‘Branded’ chefs clothing and equipment and to offer the greatest ‘value for money’ products available.


    We employ approximately 50 people in our office and warehouse in South Yorkshire and we have a showroom and shop which is open to the public Monday to Friday 0830 to 1700 hrs.


    We pride ourselves on our personal and friendly service and we aim to offer the very best value for money products manufactured to commercial standards.

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    Russums Delivery Rates

    UK mainland Carriage

    Order Value over £96.00
    POST FREE on 1-2 working days delivery service
    £4.75 extra on next working day delivery before 12 noon

    Order Value under £96.00
    £4.74 on 1-2 working days delivery service
    £9.54 on next working day delivery before 12 noon

    UK Highlands and Islands Delivery:

    Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands

    Order Value over £96.00
    £7.14 on 2-4 working days delivery service

    Order Value under £96.00
    £11.94 on 2-4 working days delivery service

    Scottish Islands Delivery:

    Order Value over £96.00
    £30.00 on 2-4 working days delivery service

    Order Value under £96.00
    £36.00 on 2-4 working days delivery service

    Next Day Delivery

    Next Day Delivery orders must be received before 3pm, Monday to Friday.

    Next day delivery refers to the carriage service used to despatch the goods. If goods are 'in stock' we will endeavour to deliver them on the next working day, however choosing next day delivery does not guarantee you will receive them the working day after you order.

    Orders received on a Friday for next day delivery will be despatched Friday for delivery on Monday (excepting Bank Holidays).

    Please note that during exceptionally busy periods our next day delivery service may not be available.

    Every effort is made to ensure that goods are delivered on time, although delivery times are given without obligation or guarantee due to the reliance on a third party carrier.

    Worldwide carriage and packing

    We will be pleased to ship goods to any country and have many customers worldwide.
    For most of Europe we have negotiated very low shipping costs, simply choose your country at the check out. If you can not see your country please call us for further help and information on 0845 094 2030

    Europe £15 +VAT
    Channel Islands
    Republic of Ireland

    Europe £20 + VAT

    Europe  £25 +VAT

    Europe £35 + VAT

    Europe £40 + VAT

    USA and Canada £25 + 10% of order value

    For all other countries please contact us for a quotation.

    British forces delivery charge (BFPO) is £9.30 worldwide.
    (This is a Parcel Force negotiated rate with the MOD).

    Delivery Schedule
    We would normally send your order to you in 2-3 working days and will contact you if there is likely to be a delay. Please allow 7 - 14 days for international orders

    Listed below are delivery details for Russums, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    Europe Zone 1
    Europe Zone 2
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £1.00 £0.35
    £1.01 to £20.00 £2.95
    £20.01 to £96.00 £4.74
    £96.01 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £96.00 £9.54
    £96.01 to Up £4.74
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £1.00 £0.35
    £1.01 to £20.00 £2.95
    £20.01 to £96.00 £4.74
    £96.01 to Up £0.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £11.40
    Europe Zone 1 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £18.00
    Europe Zone 2 · Standard · (3 - 7 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £30.00

    * Delivery Rates for Books, Music, Video and DVD
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58

    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Russums Dispatch Policies

    We use Fedex and Royal Mail to send your goods. We aim to despatch your order within 1 - 3 working days providing the items are in stock in our warehouse. Items with a longer delivery time will be indicated on the product page.

    Orders over £20 will be shipped with FedEx on a 'Next Working Day' service, a notification email will be sent when the goods are due to leave our warehouse. Tracking information will be available for these shipments. Please note that some items may be shipped 'direct' from the manufacturer and these items may be delivered by an alternative carrier. Tracking information will not be available for these items, please contact our sales team on 0845 094 2030 for further assistance.

    Orders under £20 will be sent by Royal Mail and should take 2-7 days to arrive after being despatched. Tracking information is not available for these shipments, please contact our sales team on 0845 094 2030 for further information.

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    Russums Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting, you are accepting the practices described in's Privacy Notice.

    In addition, we want you to be aware that will provide Russums with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Russums's Privacy Policy.

    Russums's Privacy Policy

    Russums is committed to ensuring the security of your information. To prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


    Russums provides this Online Privacy Statement to make you aware of our privacy policy and practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.


    Personal Information

    When you use this website, we may collect, store and use the following kinds of data:

    •Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages view.
    •Information relating to any transactions carried out between you and Russums on or in relation to this website, including information relating to any purchases you make of our goods and/or services.
    •Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or newsletters.
    Russums would like to stress that information of this nature is used only to enhance the customer shopping experience of the website.

    Using Your Personal Information

    Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:

    •Administer the website.
    •Improve your browsing experience by developing and improving the design and layout of the website, through monitoring of your usage.
    •Process your orders.
    •Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you (see also 'Keeping In Touch With You').
    Data Protection

    Russums uses the latest in Secure Server Technology (SSL-128bit encryption) to ensure that all of your personal and transactional information is protected to the highest standards. We never make your personal details available to companies other than Russums for marketing purposes. E Russum & Sons Ltd is registered with the Information Commissioners Office as a Data Controller. We will comply with the standard, procedures and requirements as laid down in the Data Protection Acts 1984 and 1998 to ensure that your personal data is kept secure and processed as required by the various laws in force from time-to-time.


    When you enter this website we will use cookies. Cookies are tiny text files that identify your computer to our server. These cookies in no way allow us access to your computer and do not store any details relating to you or your credit cards. They are used to record the areas of the site that you have visited and for how long, which provides us with useful usage information that helps us make our site more accessible to our customers in line with their needs. You may also see Russums adverts and content on other websites. For these adverts, our third party providers may use cookies so that Russums can monitor whether you see the adverts, click on them and buy from our website. Cookies are placed on your computer if your browser is set to allow these. If you wish to 'turn off' cookies, then please check your browser's help files for guidance on how to do so. The Help section is usually found in the Menu bar at the top of the browser. Some browsers provide help if the F1 key is pressed. However, you may lose some of the functionality of this website.

    Keeping In Touch With You

    We would like to keep you up to date with key information about new ranges, promotional offers and what's coming soon to the Russums website. We may also use your details to send you information about other goods and services we sell or for our research purposes. If you have registered to receive email newsletters from us, you can remove your email address from our list by using the 'unsubscribe' links in the emails we send you.

    Third Parties

    Your personal information will not be disclosed to third parties. The UK Data Protection Act and consumer legislation requires that we do not release your personal information to any external company for mailing or marketing purposes unless we have your prior approval.

    Links to External Websites

    Within our site there are links to third party websites which we feel may be relevant and interesting to our customers. Following these links will take you to external websites which Russums do not have any control over. For this reason we can not be held responsible or liable for any content on these sites.

    Credit Card Security

    Russums accepts major credit and debit cards including Visa, Mastercard, Maestro, Solo and Delta through our payment service provider Sage Pay. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

    Policy Amendments

    We may update our policies from time-to-time by posting a new version on our website. Please check our policy pages occasionally to ensure that you are happy with any changes.

    Please contact us for a copy of our Privacy Policy.

    See's Privacy Notice

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    Returns and Refunds

    Please refer to the Return Policy. Please contact Russums to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.