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4.8 stars over the past 12 months
4.8 stars over the past 12 months (8,780 ratings)

Frequently Asked Questions

Frequently Asked Questions
Q. Are your products genuine?
A. All of our products are 100% genuine, in the manufacturers packaging, and come with a 30 day money back guarantee.

Q. What about P&P?
A. Standard UK delivery is FREE on orders over £15. Orders under £15 will incur a £1.50 postage charge.

Q. How long will it take to receive my order?
A. Orders are normally dispatched within 1-2 working days of the order date. The majority of orders are received within 3-4 working days. However, we cannot guarantee the speed of the standard postal service and sometimes delays are experienced. Please allow a maximum of 8 working days for receipt.

Q. What do I do if I have not received my order?
A. If you have not received your order after 8 working days since dispatch please initially check with your Post Office to ensure they do not have the parcel. If they do not have it please contact us and our Customer Service team will resolve this for you.

Q. What is your returns policy?
A. All products purchased through Online Beauty Buys are covered by our 30 day money back guarantee. If you are not 100% satisfied with your order, please return the unopened product to us within 30 days of receipt of your order & we will refund you for the product. Please include a brief letter including your name and address, and an explanation as to why you are returning the item(s). Please note we do not refund your postage.
For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used) unless they are faulty.

Q. Do you ever run out of popular product lines?
A. Occasionally yes. In the unlikely event that an item is not in stock we will contact you within 72 hours of the receipt of your order. You will have the option of cancelling or continuing with the remainder of the order. †

Q. What about VAT/sales taxes and duties?
A. We prepay VAT on all orders sent to a UK delivery address.

Online Beauty Buys - Details

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    About Online Beauty Buys

    About Online Beauty Buys
    Online Beauty buys is the latest online shopping find! †Featuring over 6,000 perfume, cosmetic & beauty favourites at low, low prices and free standard UK post on orders over £15!

    Our prices are constantly monitored and updated regularly to offer Customers the most competitive deals - it's like the Outnet for beauty! With regular offers & a reputation for excellent Customer Service, Online Beauty Buys is a treasure trove for beauty aficionados. Check out the perfect destination for a great gift or for stocking up on your favourite products!

    All of our products are 100% genuine, in the manufacturers packaging, and come with a 30 day money back guarantee.

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    Online Beauty Buys Delivery Rates



    Listed below are delivery details for Online Beauty Buys, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £14.99 £1.50
    £15.00 to Up £0.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Online Beauty Buys Dispatch Policies

    Shipping
    Standard UK delivery is free of charge on orders over £15. Orders under £15 will incur a £1.50 postage charge. All orders are dispatched by the postal service, within one working day of the order date wherever possible, and do not require a signature. Please allow up to eight working days for delivery to the UK. Please note that large items may be dispatched by courier (at no extra cost) due to postal restrictions.
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    Online Beauty Buys Tax Information

    Tax
    All of our prices are inclusive of UK VAT if it is applicable. If you are eligible for a VAT refund please contact us within 30 days of receipt, quoting your order number.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Online Beauty Buys with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Online Beauty Buys's Privacy Policy.

    Online Beauty Buys's Privacy Policy

    Privacy Notice
    Online Beauty Buys values the privacy of your personal data and only collects the information necessary to facilitate the delivery of our products to our customers. All information is kept confidential and secure. We do not share any information (including email addresses) with any third parties without prior permission.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Returns Policy
    All products purchased through Online Beauty Buys are covered by our 30 day money back guarantee. If you are not 100% satisfied with your order, please return the unopened product to us within 30 days of receipt of your order & we will give you a full refund. Please include a brief letter including your name and address, and an explanation as to why you are returning the item(s). Please note we do not refund your postage.

    For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used) unless they are faulty.

    Cancellations Policy

    If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email on info@onlinebeautybuys.com,†or in office hours by calling +44 (0) 1481 811175. We dispatch items very quickly and as such we have limited time in which to stop completed orders from going out.

    If your order has already left our warehouse and you decide to cancel, we will refund your order in full including any postage and packing you may have been charged up to a maximum of our standard UK delivery charge. Please ensure you inform us of your intent to cancel within 14 days of receiving your order. We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Contact Us

    Please contact us by:

    Email: info@onlinebeautybuys.com

    Phone: +44 (0) 1481 811175

    • 9am to 5pm, Monday - Thursday
    • 9am to 4:30pm Friday
    • 10am to 2pm on Saturday (Local Time)

    All calls are charged at standard rate.
    Messages can be left outside of office hours.