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Frequently Asked Questions
What if I have a problem with installing my cartridge?
Please ensure you have refered to your printer manual before contacting us. You can call us on 0845 459 4969 for support but please note we may have to refer you back to the manufacturer if you need hardware support.
What if I have a faulty item?
You must inform us within 30 days if you have a fault with an item. We may be able to help you over the phone. It is often the case that you may just need to run a printhead clean or that a removable sticker has not been removed correctly before inserting. Either way we can answer queries quickly if you call 0845 459 4969.
What if I have purchased the wrong ink?
Please do not open the purchased ink. It is always wise to remove the old cartridges first from the printer to check your ink cartridges match with the ones you have bought as we cannot accept opened cartridges as we are unable to sell them.
Why are some items sent unboxed?
Most items we sell on Amazon are boxed and in original retail packagaing however many items sold on Amazon, eBay and other websites are sent fully foil sealed although unboxed. This is common practice in this industry due to high costs associated with selling on auction websites. The reason for this can be one of many reasons listed below but is all to do with reducing postage costs to enhance margin. Some believe removing the outer box means the item could be fake or out of date. We can assure you we do not sell out of date or fake goods. All of our items sent are always in date, and can be fully traced back to official authorised UK distributors. As an ex HP Product manager from the Imaging and Printing Group, if there is anyone you should trust, it is Ink Jungle. Please note we also recycle all empty cardboard boxes so customers don't have to.
Reasons for unboxing ink cartridges
1. Reduce postage fees by either weight and/or size of package
2. Split the product from a multi pack to reduce our purchase costs
3. Ensure the outer box is recycled and not thrown away and into landfill
4. To ensure item fits through letterbox so customers needn't go to Royal Mail collection centres if out
5. To ensure item fits in certain size envelopes to reduce postage and packaging costs
When will I receive my item?
As we are a UK mainland seller you will receive you ink faster than if you were to buy from a seller from the Channel Isles. We send via standard delivery most of which are tracked which can take approx 3-5 working days however you are able to upgrade your postage to 1st class which can take 1-2 working days. We do ask that as standard delivery and 1st class post is not a guaranteed service that you should allow up to 15 working days before contacting us if your item hasn't arrived. However you should also check with your local Royal Mail collection office in the first instance as collection cards are not always left by the postman. If you need your item next day we can post via Next Day Special Delivery for an additional fee. Please contact us on 0845 459 4969 if this is required.
Is Ink Jungle VAT registered?
Yes. Our VAT registration number is GB 972 816 978. VAT receipts are sent with all orders as standard practice. There is no need to email us requesting one.
Detailed Seller Information
- Business Name: Ink Jungle Limited
- Business Type: Limited
- Trade Register Number: 7992173
- VAT Number: GB972816978
- Phone number: 08454594969
- Customer Services Address:
- Sudbury Road
- CO10 0QS
- Business Address:
- Sudbury Road
- CO10 0QS
Ink Jungle Ltd. (VAT Receipt Supplied) - Details
- Store front:www.amazon.co.uk/shops/A1B90OV4PZ8ZAU
For questions regarding products, order delivery, or returns, please contact Ink Jungle Ltd. (VAT Receipt Supplied) Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Ink Jungle Ltd. (VAT Receipt Supplied)
Ink Jungle specialises in providing ink, toner and paper supplies to consumers and businesses focusing on the top manufacturers. We provide high quality genuine ink cartridges and photo paper with FREE delivery within the UK with an option to expedite your order if required. We sell to customers all around the World and can ship to countries outside the UK for a minimal fee. Unlike other sellers who operate on Amazon we are VAT registered and always provide a VAT receipt with every order.At Ink Jungle we ensure our customers will be 100% satisfied with their purchases by providing genuine and original ink and toner from the manufacturers. We also provide high quality professionally re-manufactured and compatible cartridges but steer away from cheap refills and non chipped compatible products. We also operate our own website and branded eBay store which has earned us their coveted Top Rated Platinum Seller status with positive feedback of 99.8%.Ink Jungle is proud to support CHILDREN with CANCER UK by donating proceeds of the sale of empty ink cartridges that would normally be thrown away. We are currently donating an average of £1800 every month thanks to our customers returning their empty cartridges to us which also helps minimise the impact on the environment whilst helping the charity meet their objectives. So far we have donated £24,000 since November 2010.The founding manager has over ten years management experience in senior management positions working for manufacturers such as Compaq Computers, Hewlett Packard, and Samsung Electronics. With key contacts within the industry we can ensure our customers get the very best support and products at competitive prices. Our philosophy is simple - to exceed customers expectations by delivering discounted genuine ink and toner with a high level of customer service.
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Ink Jungle Ltd. (VAT Receipt Supplied) Delivery Rates
Listed below are delivery details for Ink Jungle Ltd. (VAT Receipt Supplied), including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD)StandardExpedited UK/GB excluding BF address Street ETA 3 - 5 days 1 - 2 days per Item £0.00 £3.00 per Weight (kgs) £0.00 £0.00 per Shipment £0.00 £4.00 UK - Mainland Street PO Box ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- UK, BF Addresses ETA 3 - 5 days --- per Item £0.00 --- per Weight (kgs) £0.00 --- per Shipment £0.00 --- Europe Zone 1 ETA 3 - 7 days --- per Item £2.00 --- per Weight (kgs) £0.00 --- per Shipment £12.00 --- Europe Zone 2 ETA 3 - 7 days --- per Item £2.00 --- per Weight (kgs) £0.00 --- per Shipment £12.00 --- North America ETA 6 - 10 days --- per Item £4.00 --- per Weight (kgs) £0.00 --- per Shipment £14.00 --- Australia and Far East Asia ETA 8 - 12 days --- per Item £4.00 --- per Weight (kgs) £0.00 --- per Shipment £14.00 --- M@ UK - Rest of World (ROW) ETA 8 - 12 days --- per Item £4.00 --- per Weight (kgs) £0.00 --- per Shipment £14.00 ---
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
Ink Jungle provides FREE delivery on all items within the UK. Most packets are now sent via our tracked service to minimise lost in post claims. You can upgrade your postage to "Expedited" for a small fee but to enable us to process your order quickly we must receive your order, and more importantly, payment must be made to Amazon before 3pm Monday to Friday. Expedited orders received after this time may be processed the next day. We do not process deliveries on Saturday or Sunday.
If you would like us to deliver within Europe (other than UK&EIRE) or Worldwide we will send items for an additional cost to cover the cost of "International Signed For" service. This payment is subject to both 20% VAT and 15% Amazon fee charges which is taken into consideration. For high value items we always use a courier or send the item recorded to ensure their safe arrival. Please note we cannot send any item above 500g via a tracked service due to the recent bomb disguised as a toner cartridge. Any order or multiple order above this weight will be subject to further postage charges or cancellation.
In Stock Items
Ink Jungle aims to arrange shipment of all "in stock" items the same day of receiving your order. On average your order will normally arrive between 3 to 5 working days after dispatch confirmation or within 1 to 2 working days if you have upgraded to Expedited (subject to Royal Mail postal service). Orders placed after 4pm on Friday will be dispatched on the following Monday.
Available To Order Items
We arrange "available to order" items to be delivered direct from our distributors. You can normally expect next day delivery if the order is placed before 4pm between Monday and Thursday (subject to availability). We will inform you if the product is out of stock. If you purchase your order on Friday you can normally expect it to arrive the following week (subject to availability).
If you do not receive your item(s) by the expected time outlined above, and have received a confirmation email that we have shipped your item please contact your local Royal Mail collection office as it may be there waiting for you.
Please note that Royal Mail stipulates we must wait 15 working days before you can assume your item is lost as many items do get delayed for one reason or another. If after this period you still have not received your item please inform us through the Amazon email system. Thank you.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
- We understand that the protection of your privacy is critical to the success
of any internet-based service.
- We are committed to protecting the online privacy of our clients and their
employees as well as any other site visitors.
- As part of our relationship with you or your employees, we may ask you to
provide certain information such as names, email addresses, phone numbers or
other personally identifying details.
- If you elect to give us this information over the internet, we will take all
reasonable precautions to ensure its security.
- The personal information which you provide will only ever be used for the
purpose for which it was provided.
- We do not share any personal information gathered through this site with ANY
third parties for use in marketing or email lists.
- Information such as your IP address, browser type and operating system is
collected and analysed for site trends and statistics only.
- We may transfer your information to other websites which we operate to
improve our site and to contact you regarding new campaigns, technical updates
or upcoming events.
- If at any time you do not want to receive electronic communications from Ink
Jungle, you can choose to opt out, as follows:
- Simply click the ‘Remove me from your list’ link incorporated into any email
sent from this website.
- The site will record your opt-out request in our web database and will not
contact you on any future electronic communications campaigns that draw from
- Registered users may also specify that they do not wish to receive
communications from us by setting the communications preferences from their
personal account page.
- Simply click the ‘Remove me from your list’ link incorporated into any email sent from this website.
- If you wish to correct, update or remove any personal information held in
our database, please also use the ‘Your Details’ link on your account
- We understand that the protection of your privacy is critical to the success of any internet-based service.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Ink Jungle Ltd. (VAT Receipt Supplied) to get information about any additional policies that may apply:
Contact this seller Phone: 08454594969
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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If you need to contact us for any reason please use the Contact Us link at the bottom of any page.
Our opening hours are 9am-5.30pm Monday to Friday.
Your goods should arrive within 1-3 working days after receiving the shipment confirmation email. If you require next day delivery please ensure you order before 6pm. For Special Delivery Next Day please ensure you place your order before 4pm.
If for some reason you have not received the goods within 3 working days of your shipment confirmation email please contact us so we can look into your order. Please note that for all low value items sent via Royal Mail we must wait 14 working days before we can provide any refund or redeliver your goods. This is due to Royal Mail policy. Each case is fully investigated and full details are given to Royal Mail to avoid fraudulent activity.
If you have received an email and would like to be removed from our promotional emails please click the ‘Remove me from your list’ link incorporated into any email sent from this website or amend your details in the My Account section once you’re logged in.