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4.7 stars over the past 12 months
4.7 stars over the past 12 months (3,315 ratings)

Frequently Asked Questions

Has my order been dispatched?

We will send you messages/emails at several stages through the whole buying process so you know exactly where your order is. We will notify you once the payment has been confirmed and then also when the item is in the packing department and ready to leave us.

When will I receive my order?

Most of our orders arrive within 3-6 working days, even sooner if you have opted for Expedited delivery. Please note that if you select standard shipping the order will be sent by Royal Mail, please allow up to 14 working days for UK Royal Mail deliveries. If you opt for the Expedited delivery option please be sure to enter the correct email address - our courier DPD will send a text to let you know when the parcel will be delivered.

I have received the wrong product, what can I do?

We hope that you never experience this, however although we check every order sent mistakes can still happen.

In this case please consider whether you would like to keep the incorrect item, if you would like to keep the incorrect item and also receive the correct item please contact us and we will be able to address the issue for you, (this saves you having to return the item and in most cases we will let you keep the incorrect product at a reduced rate.)

If the item received is of no use and you would like to return for the correct item then please send the incorrect item back to us by 2nd Class post, on receipt we will send the correct item to you and refund the 2nd Class postage costs.

How do I return my order?

Our returns period is 30days, providing we receive the item un-opened and in a re-sellable condition we will give you a full refund.

When returning the item please post to the from address at the top of the invoice, please also include a copy of the invoice or a note which quotes your order no. so we know who the item is from.

How will you send my order?

All order are sent via Royal Mail post or DPD courier. The service used will depend whether you have chosen a standard or Expedited service. As a company we try to be as environmentally friendly as possible, We try to use recycled materials where we can, so if your order turns up in a odd box don’t be alarmed this is just us re-using boxes we have acquired. Most orders will be packaged in a small box or parcel bag, we will pad the item with recycled shredded paper / Bubble wrap etc to keep the item in perfect condition for you.

When will you send my order?

Orders are continually processed through the day, generally orders are sent the same day if not the next working day.

I havent received my order yet, what can I do?

On the odd occasion we do experience delays with the Royal Mail and orders can arrive later than expected. For this we sincerely apologise, we understand how frustrating it is.

Before you contact us to report a delay with your order please check that the payment has been confirmed and check your messages/emails to ensure we haven’t contacted you prior
.

Royal Mail:

Standard UK Deliveries – 3-6 working days.

European Airmail – 5-8 working days.

International – 7-10 working days.

If you order has not arrived within the estimated timescales above, before contacting us, please contact your Local Post Office/Collection Depot as calling cards are not always left. Please visit www.royalmail.com or call 08457 740740.

If the Royal Mail are unable to advise you of your parcels location we need to allow a defined period before we can consider the parcel lost.

All Deliveries – A further 8 working days past the last estimated arrival date.

Finally, if the item has still not arrived by this date please contact us. We will take the matter further with Royal Mail and replace your order.

Expedited Deliveries

Expedited deliveries are sent via DPD. If you have any problems please contact us and we can track the parcel location for you. When selecting this service please make sure you supply the correct mobile number - our courier will text you to let you know when delivery will be made.

Please note that although the delivery service is next day, we cannot guarantee that we can send the item the same day.

Can I send to a BFPO address?

Yes we are happy to send our products to BFPO addresses, however please be aware that there are strict security measures. These can be found on the Royal Mail website.
If you are unable to enter the full address into our checkout please contact us and we can amend this manually for you.


Will I be charged customs or import tax?

All our prices are inclusive of VAT at the current rate. Countries outside of the UK may have additional charges which will need to be applied upon entry to the country, these are the responsibility of the recipient. We have no control over these charges and are unaware of the value, please check with your local customs office for more information. We are not able to mark orders as a lower value to avoid customs task, this is illegal.

How do I return my order?

Our returns period is 30days, providing we receive the item un-opened and in a re-sellable condition we will give you a full refund.

When returning the item please post to the from address at the top of the invoice, please also include a copy of the invoice or a note which quotes your order no. so we know who the item is from.

What do you do when you receive my return?

Once we receive your returned item we will first of all evaluate why the item has been returned, if we have made an error and sent the wrong product we will send a replacement immediately. If you have returned the item as its not wanted we will evaluate whether the item is unused and fit for resale (this can take upto 1-2 working days). We will then contact you by email to inform you of our decision, if you have requested a refund this will be processed automatically and you will receive email confirmation.

Can I change or cancel my order?

At Jadlam Racing Models we try to dispatch our orders the same day or at the latest the next working day, therefore if you decide you want to change or cancel the order you generally only have a couple hours to do so. Please contact us via telephone to request changes as emails may not be received immediately.




Detailed Seller Information

  • Business Name: jadlamracing ltd
  • Business Type: Limited
  • VAT Number: GB423055977
  • Phone number: 01749671809
  • Business Address:
    • The Firs
    • Underwood Business park
    • Wells
    • Somerset
    • BA51AF
    • GB

jadlamracingmodels - Details

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    About jadlamracingmodels

    At Jadlam Racing Models we aim to provide you the very best and latest Toys & Models at the lowest price with the best service.

    We keep all products in stock at our very own HQ in Wells, Somerset. We have a meticulous team of staff (many who have been with Jadlam Racing since the start) who ensure all orders are picked correctly and despatched in minimal time.

    We have been selling Toys & Models on the internet since 2005 and have over 1 million happy customers.

    Should you experience any problems with your order please contact our Customer Care team via email at help@jadlamracing.com

    Jadlam Racing Models
    The Firs, Underwood Business Park,
    Wells,
    Somerset,
    BA5 1AF

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    jadlamracingmodels Delivery Rates



    Listed below are delivery details for jadlamracingmodels, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.75£0.99
     per Weight (kgs)£0.00£0.00
     per Shipment£2.24£7.00
    Europe Zone 1ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£1.00---
     per Shipment£5.50---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.00---
     per Weight (kgs)£1.00---
     per Shipment£6.00---
    North AmericaETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£1.00---
     per Shipment£10.00---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£1.00---
     per Shipment£10.00---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£2.00---
     per Shipment£10.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    jadlamracingmodels Dispatch Policies

    Shipping Options - UK

    All orders will be dispatched within 1-2 working days - in most cases orders are dispatched the same working day or the next working day (depending on what time you placed the order).

    Standard Shipping - £2.45 - All orders using this service will be sent by Royal Mail, delivery is expected to take 2-6working days. This service is not tracked and there is no time guarantee on the delivery.

    Expedited shipping - £7.99 - All orders using this service will be sent by  24hr Courier. This is tracked courier service - we will send emails giving you information on when the item will be delivered.

    Outside of the UK - Rates vary please see table - All orders will be sent by either Royal Mail Airmail or DPD Courier (Depending on the Size, Weight & Value). Delivery times vary: Europe is generally 3-7 working days, Australia / USA / ROW is 7-10 working days. Please note that timescales above are an estimate only.

    Exceptionally Large or Heavy order combinations could result in a different delivery service being required. This could affect both the timescale and cost of the delivery service, however we will communicate with you in this situation.

    Please note that Estimated Delivery times stated by Amazon are Estimates only. There is no guarantee that your order will be delivered by this date, however in most cases we aim to deliver before this date anyway.


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    jadlamracingmodels Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide jadlamracingmodels with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to jadlamracingmodels's Privacy Policy.

    jadlamracingmodels's Privacy Policy

    At Jadlam Racing Models, we take a great deal of care ensuring that information which we obtain about you is treated appropriately and in accordance with the Data Protection Act 1998.

    We use the information that we collect about you to:

    a) Process your order efficiently
    b) In order to enable the goods to be delivered to you, we have to pass on your address to our third party couriers. If it is in our possession we will also pass on details of your telephone number in order to allow our couriers to contact you directly in the event of a query regarding delivery.
    c) Contact you if there is a problem with your order. We will not telephone you unless there is a problem with your order. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorisation has been obtained.

    If we believe there has been a fraudulent act concerning your details we may use your information for payment recovery or to investigate further. Please note that we may be requested to disclose information concerning you if requested to do so by the police.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact jadlamracingmodels to get information about any additional policies that may apply:

    Contact this seller Phone: 01749671809

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    SEE About seller for contact info

    Gift Wrapping

    Some merchants offer gift wrapping for an additional fee. If jadlamracingmodels offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.