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4.9 stars over the past 12 months
4.9 stars over the past 12 months (51 ratings)

Frequently Asked Questions

Unwanted or Unsuitable Items
 If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with within 14 days of the dispatch date for a full refund.
 Once you decide to return the product, you must not use them and must handle all products with extreme care while they remain in your possession. When trying on items of clothing, please ensure you handle the product with care, do not use unnecessary force and ensure that you are not wearing any perfume, makeup or deodorant which may leave a scent or mark on the item. The goods must be returned to us intact and undamaged. We will not be able to accept the return of any item where there is evidence that these instructions have not been followed.
 All products must be returned in their original packaging (with any seals or wrapping unbroken). If the item returned opened or not in original packaging/condition are subject to a 15% restocking fee plus postage.
 You are responsible for the cost of returning unwanted items to us.

Damaged Items
 Please do not accept or sign for an order which is visibly damaged.
 If you receive an item which has been damaged in transit, please take pictures of the damaged item and packaging then contact us asap. Please do not throw away any packaging as we will require evidence for the claim.
 We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.

Faulty Items
 In the unlikely event that you receive an item which proves to be faulty we are happy to help.
 However, we do ask that you notify us of any problem within a reasonable period of time.
 We do advise all customers who are experiencing issues with hardware to contact the manufacturer in the first instance. The majority of issues can be resolved over the phone through troubleshooting with the customer care lines.
 Any faulty product not deemed faulty once tested you will be charged the return postage cost to return this product to you.
 This does not affect your statutory rights.

Items Received in Error
 If you received an item that you did not order, please notify us as soon as possible.

Detailed Seller Information

  • Business Name: Putra Limited
  • Business Type: Retail
  • Trade Register Number: 179339757
  • Business Address:
    • 138 Clarkson Court
    • Hatfield
    • Hertfordshire
    • AL109GX
    • GB

Putra Limited - Details

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    About Putra Limited

    Putra Limited is committed to providing each customer with the highest standard of customer service.

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    Delivery Rates and Delivery Estimates

    Marketplace Dispatch & Delivery

    What are the delivery rates for Marketplace orders?
    What are the delivery times?
    Where can I get a Marketplace order delivered to?
    Which customs or imports fees do I have to pay if I order from abroad?
    Where's my Marketplace order?


    What are the delivery rates for Marketplace orders?

    Delivery rates for some items sold by  Sellers may differ. Please check the delivery charges before you click the final "Place your order" button on the checkout page. Please note that Super Saver Delivery isn't available for Marketplace items. Postage rates and delivery information for items sold by Sellers at Amazon Marketplace can also be found when you click on a Seller's feedback rating in a list of Sellers offering an item for sale. From the page that appears, just click on "Delivery rates" or "Shipping rates" at the bottom right of the page.

    Express Delivery from Marketplace Sellers is a separate service from the Express Delivery option offered by Amazon. If you're not happy with the delivery dates shown when you place your order, you have the option to cancel the order in your account within 30 minutes of placing the order.

    Calculating total delivery cost when you purchase more than one item.

    As Marketplace orders are dispatched from different individual Sellers, you pay a separate delivery charge for each item you order. This is the case even if you order a number of items from the same Seller at the same time. To calculate the total delivery charge, add together the appropriate delivery rates for each item.

    We display the domestic standard delivery fee associated with Seller offerings to make the potential delivery costs clearer. The delivery cost associated with a particular item is also displayed while you're placing your order.

    Note: Items sold by Marketplace sellers in the US or Canada may also be subject to import duties and taxes that are levied once the package reaches your country. Learn more.

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    What are the delivery times?

    Depending on the dispatch method selected, orders dispatched from the UK generally arrive within the following time frames:

    • UK: 1 - 15 business days
    • Europe:  3 - 18 business days
    • US and rest of world: 7 - 23 business days

    If you don't receive your order after this time, contact your Seller and let them know. Please note that for Sellers dispatching from international locations, standard delivery times can vary between 3 and 23 days.

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    Where can I get a Marketplace order delivered to?

    Sellers on Amazon.co.uk Marketplace can choose their own delivery destinations. If during the ordering process you see a message that the item you want to buy can't be dispatched to your country, it's likely your Seller has specified domestic delivery (UK) only. If the item isn't available for delivery to your location you might want to check if other Sellers are offering the same item and can deliver to your address. You could also contact the Seller to let them know that you're interested in purchasing the item. The Seller may then choose to make it available for delivery to your location.

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    Which customs or import fees do I have to pay if my order is being delivered to an address outside the UK?

    When ordering from Marketplace Sellers, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subject to import duties and taxes which are levied once the package reaches your country. See here for more information.

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    Where's my Marketplace order?

    Orders on Amazon.co.uk Marketplace are between the buyer and the Seller. Amazon.co.uk isn't directly involved in these orders and isn't an agent on behalf of either the Seller or buyer. If you've any questions about a Marketplace order, please contact your Seller directly.

    Sellers are expected to dispatch goods directly to the customer. Transit times will depend on the delivery method chosen. The Estimated Delivery Dates will be shown in Your Account and in the confirmation e-mail you receive when you place your order.

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    Marketplace items can only be delivered to countries covered by Amazon.co.uk Marketplace. This table summarises delivery rates for all Amazon.co.uk Marketplace countries.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Putra Limited with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Putra Limited's Privacy Policy.

    Privacy Practices

    Putra Limited values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Putra Limited to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.