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4.9 stars over the past 12 months
4.9 stars over the past 12 months (1,027 ratings)

Frequently Asked Questions

How can we avoid delays in receiving our order?
We have introduced an Expedited Delivery option on all our goods to allow you to get your goods as quickly as possible.  This service is offered at a fixed fee of £8.95 and will result in your order being sent by Royal Mail Special Delivery by 1pm next working day or by courier to arrive withing 48 hours of desspatch. Please contact us if you have any further questions about this subject.

The product I want is not listed. Can you help?
We are always happy to try and locate products for customers. We are also always looking for new products to add to our range. So please contact us with your requests. We can't promise to be able to help but we will try.

What is your policy on packaging?
At Puddle Pet Care we care about environmental issues as well as having happy customers. To this end you may find that your goods arrive in packaging which has been previously used. Our aim in doing this is twofold; firstly it requires less new material to be manufactured thus reducing energy and raw materials usage and secondly it helps keep our costs and therefore our prices to you down. Whilst following this in-house recycling policy we still endeavour to ensure that your goods arrive in perfect condition.

How quickly will I receive my order?
We usually despatch orders next working day after receipt. The majority of orders are despatch by Royal Mail 1st Class Post and so generally arrive the day after despatch. You will be notified via Amazon once your order has been packed & despatched.

Detailed Seller Information

  • Business Name: The Puddle Group
  • Business Type: Partnership
  • VAT Number: GB750193249
  • Phone number: 01243601010
  • Business Address:
    • Unit 6, Mariners Yard
    • 7 West Street
    • Selsey
    • West Sussex
    • PO20 9AA
    • GB

Puddle Pet Care - Details

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    About Puddle Pet Care

    Puddle Pet Care is a family run business that was formed in January 2000 after we escaped the "rat race" of London and moved to the village of Selsey in West Sussex, United Kingdom. As a family run business we pride ourselves on excellent customer service, and feel that this has contributed  to the continued growth of Puddle Pet Care. As well as us humans we also have a number of 4 legged assistants who act as advisors and product testers! Splash, Gem, Sally the 3 Rescue Border Collies; Kirrie the 4th Border Collie joined the canine team as a puppy in June 2008 plus Nadia, Fitz & Charlie, the 3 Cats.

    We usually despatch goods next working day after receipt of order.  All orders weighing less than 4.5kg are shipped by Royal Mail 1st Class Post.  Anything heavier is shipped by Courier usually on a 48 hour service.

    If you have any questions about Puddle Pet Care or the products we offer please feels free to telephone us on +44 (0) 1243 601010 or email enquiries@puddlepetcare.co.uk.

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    Puddle Pet Care Delivery Rates

    All our items are shipped with free delivery to most UK destinations.  We are unable to offer shipping for some large/heavy items for delivery to Highlands & Islands, Northern Ireland, Channel Islands & BFPO addresses.  Any customers ordering such items will be informed by email at the earliest possible time and these orders will be cancelled with no money debited from your payment card/account.  We do apologise for this situation.

    If you select Expedited Delivery when checking out we will ship your goods by courier or Royal Mail Special Delivery for delivery next working day (Mon - Fri excluding public holidays).  Expedited orders will usually be shipped next working day after your order is placed and will require a signature upon delivery.

    Listed below are delivery details for Puddle Pet Care, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK, BF Addresses
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £6.00 £0.00
    £6.01 to £9.99 £0.00
    £10.00 to £19.99 £0.00
    £20.00 to £39.99 £0.00
    £40.00 to £59.99 £0.00
    £60.00 to £79.99 £0.00
    £80.00 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to Up £8.99
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £6.00 £0.00
    £6.01 to £9.99 £0.00
    £10.00 to £19.99 £0.00
    £20.00 to £39.99 £0.00
    £40.00 to £59.99 £0.00
    £60.00 to £79.99 £0.00
    £80.00 to Up £0.00
    UK, BF Addresses · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £6.00 £0.00
    £6.01 to £9.99 £0.00
    £10.00 to £19.99 £0.00
    £20.00 to £39.99 £5.49
    £40.00 to £59.99 £9.99
    £60.00 to £79.99 £14.99
    £80.00 to Up £19.99

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Puddle Pet Care Dispatch Policies

    *** FREE SHIPPING on All UK Deliveries ***

    Puddle Pet Care endeavours to ship customer orders at the earliest possible opportunity.  Typically orders are shipped next working day (Mon - Fri excl. public holidays) after receipt of order. Any significant delays will be notified by email.

    The majority of items are shipped by Royal Mail First Class Post.  Some heavier items or where you select Expedited Delivery at checkout will be shipped by courier or Royal Mail Special Delivery for delivery next working day (Mon-Fri excluding public holidays) after despatch. Expedited deliveries will be despatched as soon as possible Monday to Friday only and will require a signature upon receipt. Please note that expedited delivery does not guarantee that your order will be despatched on the day that it is placed.

    At Puddle Pet Care we care about environmental issues as well as having happy customers. To this end you may find that your goods arrive in packaging which has been previously used. Our aim in doing this is twofold; firstly it requires less new material to be manufactured thus reducing energy and raw materials usage and secondly it helps keep our costs and therefore our prices to you down. Whilst following this in-house recycling policy we still endeavour to ensure that your goods arrive in perfect condition.

    Items not delivered - Where a package despatched by First Class Post is not delivered we are unable to send out replacements until a period of 14 days has expired from the despatch date.  This allows time for items which may have been mis-directed by Royal Mail to be re-routed to the correct address. Where such an item has been marked as despatched by Royal Mail but has not been received after 7 days we advise that customers contact their local Royal Mail delivery office to enquire if a package is awaiting collection as occasional we find that customers are not left a "Sorry you were out" card by the postman. Any claims for non delivery of goods must be made within 3 months from notification of despatch.  Any claims made after this cannot be considered.

    Items returned as undeliverable - Where a package is returned by the carrier, typically marked "Not called for", "Gone away" or "Address unknown", we will contact you to let you know of the return and refund the cost of the goods to your payment card/account.


    *** Please note: Exclusions may apply to remote areas - see our Shipping Rates Help. ***

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    Puddle Pet Care Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Puddle Pet Care with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Puddle Pet Care's Privacy Policy.

    Puddle Pet Care's Privacy Policy

    Puddle Pet Care is committed to protecting your privacy. We will not disclose information about you to third parties. We will only use the information we collect about you lawfully and in accordance with the Data Protection Act 1998. Information collected  is only used by Puddle Pet Care to take and fulfil your order. We will only disclose information to third parties for the purpose of delivering your goods.You can check the information we hold about you on request by email to amazon@puddlepetcare.co.uk. If you find any inaccuracies we will delete or correct it promptly.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Puddle Pet Care to get information about any additional policies that may apply:

    Contact this seller Phone: 01243601010

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    We are sorry but at the present time Puddle Pet Care is unable to offer a gift message service.

    Gift Wrapping

    We are sorry but at the present time Puddle Pet Care is unable to offer a gift wrapping service.