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4.8 stars over the past 12 months
4.8 stars over the past 12 months (802 ratings)

Frequently Asked Questions

Edible Cake Toppers
PERSONALISED CAKE DECORATIONS:  PLEASE REMEMBER TO SEND DETAILS WITH YOUR ORDER AS WE ARE UNABLE TO SEND THESE ITEMS WITHOUT:  IF YOU DO NOT WANT A MESSAGE WE NEED TO KNOW THIS ALSO.  Once your order has been received we will contact you 4 times pending a reply from you, so if you have not received your topper check your Amazon emails we might be trying to contact you - REMEMBER WE DON'T KNOW WHAT MESSAGE YOU REQUIRE - NO MESSAGE DELAYED CAKE TOPPER. Thank you and best regards the Team

Some information if you are thinking of purchasing an edible cake topper from us.  Firstly choose the design you would like and add it to you basket.  We can add any message you would like to the design as each one is made specifically for the buyer.  Please email us with your requirements and message.  We will try and send all toppers within 24 hours of ordering, but we are very busy so this may not always be the case.  WHAT WE NEED FROM YOU: We need you to email us with the message you would like adding to your topper.  If you have chosen an age only design then we need this information also. Thank you for your order and we are sure you will be delighted with your purchase

Where are you?
We are based in Lutterworth, Leicestershire our contact details are on the 'about the seller' page

I don't like my item can I return it?
Yes of course you can. The Distant Selling law states: you have 28 days to return an item, however, you must advise of the return within 7 days of receiving the item either by Phone or Email. Return cost postage is the responsibility of the buyer - Unless the item is Faulty or Significantly "Not as Described".
Please note that Bed linen must be un-opened as due to hygiene reasons we will not be able to offer a refund if the item appears to have been removed from the packaging so be sure you want to keep the item before removing from wrapper.

My item is faulty?
Please advise any faulty item within 2 days, either by Phone or email. We may ask you to return this item, all items to be returned via 2nd class post, on receipt of the returned item a refund will be applied to your account. It may be advisable to get proof of posting as we cannot and therefore do not accept any responsibility for losses however, proof of posting is not proof of receipt.

I have opened the item can I return it?
All items returned must be in a resalable condition, 
Curtains with pulled heading tapes are excluded from our returns, as is bedding found to have been opened due to hygiene reasons. All food items regardless of being opened or not are exempt from the Distant Selling Law
Food Items
Please note that food and related items are exempt from the DSL and therefore cannot be returned.  Please be sure you want the item before purchase as we will not accept back any food related items.
If you have any doubts please feel fee to contact us we are always happy to help. 

Detailed Seller Information

  • Business Name: Burnham Retailing Ltd
  • Trade Register Number: 6558491
  • VAT Number: GB868571865
  • Customer Services Address:
    • Unit 1 Ladywood Works
    • Lutterworth
    • Leicestershire
    • LE17 4HD
    • GB
  • Business Address:
    • BRL / Character Place
    • Unit 2, Ladywood Works
    • Lutterworth
    • Leicestershire
    • LE17 4HD
    • GB

Character-Place - Details

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    About Character-Place

    PERSONALISED CAKE DECORATIONS:  PLEASE REMEMBER TO SEND DETAILS WITH YOUR ORDER AS WE ARE UNABLE TO SEND THESE ITEMS WITHOUT:  IF YOU DO NOT WANT A MESSAGE WE NEED TO KNOW THIS ALSO.  Once your order has been received we will contact you up to 4 times pending a reply from you, so if you have not received your topper check your Amazon emails we might be trying to contact you - REMEMBER WE DON'T KNOW WHAT MESSAGE YOU REQUIRE - NO MESSAGE, DELAYED CAKE TOPPER. Thank you and best regards the Team

    Character-Place™ have been trading since 2004 and over this time worked hard to offer a 1st class Service to you our customer. Our Business is based in South Leicestershire where we have a Warehouse and a retail Party and Balloon Shop. Our registered Address: Character-Place™, Unit 2 Ladywood Works Leicester Road, Lutterworth LE17 4HD.

    All of our goods are sourced from Licensed Suppliers or their Wholesalers as our aim is to bring you the best that is available, we never sell unlicensed products, seconds or Fakes. We try very hard to maintain our listings however due to the way listings are designed in Amazon sometimes it is possible for other traders to change images of items available, we check our listings on a weekly basis and any item found to be changed after purchase will be advised.

    As per the long distance trading law we are happy to accept back any item purchased, however you MUST advise of return within 7 days of receiving the goods, either by telephone or email. All return postage for unwanted items is the responsibility of purchaser, as is getting proof of return from the post office. Proof of posting is not proof of receipt and a refund will only be given once the item is received back with us.

    All items are dispatched via 2nd class post on same day as order placed, providing payment has cleared before 1pm. If expedited delivery is your chosen option, then your item will be shipped via TNT or Royal Mail Special Deliver - these services require a signature upon delivery. Expedited delivery is NOT available to most parts of Scotland and off UK Mainland due to a premium charged by Parcelforce.  Anyone choosing expedited delivery to these areas  (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.) will have part of their postage refunded and their item will dispatched via 1st class Royal Mail.

    We are always adding new lines to our stock so remember to pop back and check regularly, thank you for shopping with us, we are sure you will be delighted with your purchase.

    Best Regards - The Team at Character-Place





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    Character-Place Delivery Rates


    Listed below are delivery details for Character-Place, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£1.00£0.99
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£7.49
    UK, BF AddressesETA3 - 5 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 1ETA3 - 7 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£5.50---
    Europe Zone 2ETA3 - 7 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£9.00---
    North AmericaETA6 - 10 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£15.00---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£1.00---
     per Weight (kgs)£0.00---
     per Shipment£9.00---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Character-Place Dispatch Policies

    *Please note that some international orders may take longer than advised by Amazon especially at Peak Times* For Europe please allow up to 14 days and for Rest of World please allow up to 21 days


    Thank you for purchasing your item from Character Place, we will dispatch any order placed up to 12 noon daily providing payment has cleared, orders placed after this time will be dispatched on the next working day.  All of our orders are sent via Royal Mail 48hr / Second Class, items of value are always sent via recorded delivery. Expedited items are dispatched in the same way either via Royal Mail 24hr Tracked or Parcelforce 24, therefore if an expedited order is placed before 10am you should expect to receive it the next day depending on your region. If an expedited item is purchased after 10am you should expect it to be received 2 Working days after order depending on your location. Some Scottish areas and off mainland UK are not included in our Parcelforce delivery due to excessive charges.  Any item purchased in an excluded zone will be dispatched via special delivery or first class recorded delivery dependent on size and weight of item. 

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    Character-Place Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Character-Place with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Character-Place's Privacy Policy.

    Character-Place's Privacy Policy

    Character-Place will not divuldge or use any information provided by you other than to process your order. We do not pass on details to any third party. We do not hold personal information on file. Character-Place is a trading name of Burnham Retailing Ltd (BRL).

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Character-Place to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.