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4.9 stars over the past 12 months
4.9 stars over the past 12 months (7,181 ratings)

Frequently Asked Questions

Legal Disclaimer:
NOTE: On Amazon we are are not allowed to sell Prescription Medicines (POM). For Prescription only medicines (POM) please visit our website where a verified prescription from your Vet will be required. NFA-VPS classified products are available without a prescription but before you use product you must answer the following questions: Is your pet is on no other medication? Is your pet over 12 weeks of age and not pregnant? Is your pet currently healthy? Are you over 18 years old and are you competent to use this product? Have you, or will you, read the instructions with this product before its use? Have you ensured the correct product has been ordered for the correct weight and species of pet?

IF YOU CANNOT ANSWER YES TO ALL THESE QUESTIONS YOU MUST NOT USE THE PRODUCT UNTIL YOU HAVE CONSULTED YOUR VET OR US. FAILURE TO FOLLOW THIS ADVICE MAY PUT YOUR PETS HEALTH AT RISK.

If you have any queries about this product, please contact us. Always check instructions before use. If you have any queries about this product, please contact us.

Unless expressly indicated otherwise, Amazon.co.uk is not the manufacturer of the products sold on this site. Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings, and directions provided with the product before using or consuming the product.

Disclaimer: While we work to ensure that product information on our website is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not solely rely on the information presented on our website. Please always read the labels, warnings, and directions provided with the product before using or consuming a product. In the event of any safety concerns or for any other information about a product please carefully read any instructions provided on the label or packaging and contact the manufacturer. Content on this site is not intended to substitute for advice given by medical practitioner, pharmacist, or other licensed health-care professional. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition. Amazon.co.uk accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

Detailed Seller Information

  • Business Name: Black Cat Medicines Limited
  • Business Type: Limited Company
  • Trade Register Number: 08511359
  • VAT Number: GB193469468
  • Customer Services Address:
    • 52 High Street
    • Standish
    • Wigan
    • Lancashire
    • WN6 0HF
    • GB
  • Business Address:
    • 52 High Street
    • Standish
    • Wigan
    • WN6 0HF
    • GB

Black Cat Medicines - Details

  • Top of Page

    About Black Cat Medicines

    Please read our NFA-VPS policy below before purchasing any of our items.

    Welcome to Black Cat Medicines, the online store of Gilmore Veterinary Surgery based in Standish Lancashire.

    We're a traditional family business established in 1985 and committed to the care of companion animals. We pride ourselves on our professional service and reputation.

    Our Veterinary Surgery is located in Standish Lancashire, just north of Wigan city centre. You can find us on the High Street (A49) or exit at junction 27 on the M6. We've a big car park at the rear for easy access.

    Our online store is committed to delivering quality products at affordable, competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 25years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.
    Our team of friendly veterinary surgeons will be happy to help you. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years and are able to offer a professional service at an affordable price.

    The team at Gilmore Veterinary Surgery has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

    Thanks for reading our information

    Best Regards
    Steve

    Stephen Gilmore B.Sc., B.V.M.S., M.R.C.V.S.
    Black Cat Medicines Limited

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    Black Cat Medicines Delivery Rates


    Listed below are delivery details for Black Cat Medicines, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£2.99
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£1.99---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 1ETA3 - 7 days---
     per Item£0.50---
     per Weight (kgs)£0.00---
     per Shipment£2.49---
    Europe Zone 2ETA3 - 7 days---
     per Item£0.50---
     per Weight (kgs)£0.00---
     per Shipment£2.99---
    Europe Zone 3ETA8 - 12 days---
     per Item£0.50---
     per Weight (kgs)£0.00---
     per Shipment£2.99---
    North AmericaETA6 - 10 days---
     per Item£0.50---
     per Weight (kgs)£0.00---
     per Shipment£4.99---
    JapanETA6 - 10 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£9.99---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£0.50---
     per Weight (kgs)£0.00---
     per Shipment£4.99---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£4.99---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    Black Cat Medicines Dispatch Policies

    ** Aerosol Cannisters - NEW AIR MAIL Regulations - Please see below **

    All items are normally dispatched within 1-2 working days of the order being placed i.e picked and packed the day after ordering. It then may take a further 3 working days for Royal Mail or DPD Couriers to deliver your order.

    If you choose our EXPEDITED faster service, your order will be despatched within 24hrs of the order being placed and will be sent by Royal Mail 1st Class or DPD Couriers depending on the weight of the parcel. Orders over 2Kg will automatically be sent by DPD Couriers.

    **Please note that in some circumstances orders may take slightly longer to dispatch, however, if this is the case the delivery will then be upgraded to a 'Priority Next Working Day Service' (Royal Mail 1st Class or DPD Next Working Day Couier) to ensure you receive your product within the timescales set by Amazon.

    ***In exceptional circumstances (we're only human) some orders may be delivered outside of the timescales set on our site. If this is the case you will be notified as soon as we know and we can then offer you alternative arrangments, a gesture of goodwill and our sincere apologies if the delay causes any inconvenience. This very rarely happens but if it does we will do all we can to ensure our customers receive a 1st class service!!

    If you require any further help or information, please do not hesitate to contact our experienced customer service team....we're more than happy to help!!!

    Aerosol Cannisters - NEW AIR MAIL Regulations
    Please note we do not ship to AEROSOL CANS to EIRE and EU Countries due to the new Royal Mail - Air Mail Service guidlines. If you do require an order containing Aerosols such as flea sprays to Europe we can send them by courier for an additional charge. Please contact us for a quote.

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    Black Cat Medicines Tax Information

    Prices are displayed inclusive of any applicable VAT.
    Top of Page
  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Black Cat Medicines with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Black Cat Medicines's Privacy Policy.

    Privacy Practices

    Black Cat Medicines values the privacy of your personal data.

    See Amazon.co.uk's Privacy Notice

  • Top of Page

    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact Black Cat Medicines to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page

    Gift Messages

    We offer a Gift Messaging Service which will be printed on a seperate insert in your order. If you wish for the invoice to not be included in your delivery, please specify this in the Gift Messaging Box.

    Gift Wrapping

    We offer a Gift Wrapping Service. 

  • Top of Page Black Cat Medicines Information & NFA-VPS Information

    Legal Disclaimer:
    NOTE: On Amazon we are are not allowed to sell Prescription Medicines (POM). For Prescription only medicines (POM) please visit our website where a verified prescription from your Vet will be required. NFA-VPS classified products are available without a prescription but before you use product you must answer the following questions.

    Use of NFA-VPS or Veterinary Items - You must read this before use of any items

    IF YOU CANNOT ANSWER YES TO ALL THESE QUESTIONS YOU MUST NOT USE THE PRODUCT UNTIL YOU HAVE CONSULTED YOUR VET OR US. FAILURE TO FOLLOW THIS ADVICE MAY PUT YOUR PETS HEALTH AT RISK.

    If you have any queries about this product, please contact us. Always check instructions before use. If you have any queries about this product, please contact us.

    Unless expressly indicated otherwise, Amazon.co.uk is not the manufacturer of the products sold on this site. Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings, and directions provided with the product before using or consuming the product.

    Disclaimer: While we work to ensure that product information on our website is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not solely rely on the information presented on our website. Please always read the labels, warnings, and directions provided with the product before using or consuming a product. In the event of any safety concerns or for any other information about a product please carefully read any instructions provided on the label or packaging and contact the manufacturer. Content on this site is not intended to substitute for advice given by medical practitioner, pharmacist, or other licensed health-care professional. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure, or prevent any disease or health condition. Amazon.co.uk accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

  • Top of Page Use of NFA-VPS or Veterinary Items - You must read this before use of any item

    Use of NFA-VPS or Veterinary Items - You must read this before use of any item

    If you are looking to purchase an NFA-VPS product. Before use, you must answer the following questions: 
    1. Is your pet is on no other medication? 
    2. Is your pet over 12 weeks of age and not pregnant? 
    3. Is your pet currently in good health?
    4. Are you over 18 years old and are you competent to administer this product?
    5. Have you, or will you, read the instructions with this product before its use?
    6. Have you ensured the correct product has been ordered for the correct weight and species of pet? 

    IF YOU CANNOT ANSWER YES TO ALL OF THE QUESTIONS THEN YOU MUST NOT USE THE PRODUCT UNTIL YOU HAVE CONSULTED YOUR VET OR US. FAILURE TO FOLLOW THIS ADVICE MAY PUT YOUR PETS HEALTH AT RISK.