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4.8 stars over the past 12 months
4.8 stars over the past 12 months (27,120 ratings)

Frequently Asked Questions

My item has not arrived ?

If more than 15 days have passed since you were notifed by email that your item was shipped, please contact us directly immidiately we have a proceedure to replace missing items, please contact us with your full order number and date of ordering.

My item is damaged ?

Please select RETURNS from the help pages, follow on-screen instrucitons to request returns on the item.

My item is not correct ?

We apologise in advance, mistakes do happen occasionally.

Please select RETURNS from the help pages, follow on-screen instrucitons to request returns on the item, please ensure you give our staff information regarding the incorrect shipping on your item, what you have and what you needed is a great help to replace your incorrect item with the correct item.

We will require your full order number and what item you have been shipped, this helps us with your returned item.

I dont want this item(s), I changed my mind ?

Items not required and you are not a business customer they can be returned within 7 working days following delivery please request returns using the return link above providing the goods have not be used and all seals remain intact where applicable, when returning under this condition please ensure you read our full terms and conditions online.

Detailed Seller Information

  • Business Name: Express Processing
  • Business Type: E-Sales
  • Trade Register Number: 7889929
  • VAT Number: GB828261031
  • Phone number: 08455390128
  • Customer Services Address:
    • PO BOX 806
    • Stockton on Tees
    • Cleveland
    • TS18 1EP
    • GB
  • Business Address:
    • PO BOX 806
    • Stockton on Tees
    • Cleveland
    • TS19 1EP
    • GB

ExpressPro - Details

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    About ExpressPro

    Ex-Pro® Products Ltd offer a wide range of connectivity products for Electronic Equipment. Many of our cables & accessories are exclusively produced and available under our registered brand, offering excellent value for money. We pride ourselves on a quality services offering same day despatch before 12 Noon for orders cleared on our system.

    Two levels of service, Standard Free Delivery - Despatching within 2-3 days and will deliver in 2-3 days or Expedited - Despatching within 1-2 days delivery usually next day.

    We offer one of the UK largest ranges of parts and accessories for Audio Visual & photographic product and accessories in the United Kingdom servicing both retail and wholesale sectors, we welcome bulk orders and have over 2 million part items in stock at any one time.

    Our parts advertised are in-stock, no waiting for 2 weeks, no back ordering. Should any item be discontinued we will refund within 24 hours your full purchase.

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    ExpressPro Delivery Rates

    Our shipping and handling rates include processing, packing, postage and handling your order. Expedited delivery is available on items if required and subject to availability. ExpressPro process all orders working days within 24 hours, we pride ourselves on a rapid distribution service using the very latest in PPI posting technology in association with Royal Mail and DPD,Interlink, DHL and UPS in the same fashion as any Amazon Direct order would be processed using very similar facilities, in many cases quicker that an average Amazon.co.uk direct order!

    Your order is important to us, if you have any issues please be sure to contact us.

    Orders with ExpressPro do not take 2 Weeks to stock, then process, we pick, pack and ship in the same day. Delays are never more than 24 hours on stock, if they are we would notify and refund you order immediately we carry no back ordering.

    Where a delay occurs generally we would upgrade the order shipping to ensure delivery point estimate is still met.

    What if my item does not arrive ?

    We have a replacement policy for lost items, this does however require your assistance and co-operation. Please contact us immediately via your "My Orders Section" in Amazon if an item has not arrived or your order was "short shipped".

    You can contact us from your "YOUR ORDERS" locate the item you have a question about, click on the "AVAILABLE ACTIONS" button and click "CONTACT SELLER" this will ask a direct question about that order and will contain the details we need to help you.


    Listed below are delivery details for ExpressPro, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    UK/GB excluding BF address StreetETA3 - 5 days1 - 2 days
     per Item£0.00£0.00
     per Weight (kgs)£0.00£0.00
     per Shipment£0.00£6.95
    UK - Mainland Street PO BoxETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    UK, BF AddressesETA3 - 5 days---
     per Item£0.00---
     per Weight (kgs)£0.00---
     per Shipment£0.00---
    Europe Zone 1ETA3 - 7 days---
     per Item£6.00---
     per Weight (kgs)£0.00---
     per Shipment£3.95---
    Europe Zone 2ETA3 - 7 days---
     per Item£8.00---
     per Weight (kgs)£0.00---
     per Shipment£4.95---
    Europe Zone 3ETA8 - 12 days---
     per Item£5.00---
     per Weight (kgs)£0.00---
     per Shipment£15.95---
    North AmericaETA6 - 10 days---
     per Item£6.00---
     per Weight (kgs)£0.00---
     per Shipment£13.95---
    JapanETA6 - 10 days---
     per Item£5.00---
     per Weight (kgs)£0.00---
     per Shipment£23.95---
    Australia and Far East AsiaETA8 - 12 days---
     per Item£6.00---
     per Weight (kgs)£0.00---
     per Shipment£23.95---
    M@ UK - Rest of World (ROW)ETA8 - 12 days---
     per Item£7.00---
     per Weight (kgs)£0.00---
     per Shipment£23.95---


    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.


    * Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.

    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    ExpressPro Dispatch Policies

    Items despatch Monday - Friday (Working days) same day if placed and payment has cleared by Amazon prior to 10AM. Orders placed after this point would default to the next available shipping day for processing.

    There are two levels of service available for Ex-Pro on Amazon.co.uk

    Standard FREE Delivery - Dispatching within 1-2 days (Working Days - Not weekends ) and will deliver in 2-3 days or Expedited Delivery - Dispatching within 1-2 days and will deliver in 1-2.

    All Standard Free Delivery orders are dispatched, Standard Royal Mail 48, 1st Class Recorded or Interlink/DPD/UPS/Fedex/Parcel Force depending on their weight, destination and value, please refer to our shipping table for costs associated with products shipped by Ex-Pro. Generally standard FREE delivery items take 5-7 Working days to deliver in the UK, please allow up to 7 days before contacting us to trace, if you require a quicker service we would recommend upgrading your order to Expedited delivery to ensure a specific delivery date.

    All Expedited orders are dispatched Royal Mail Special Delivery, Interlink Express/DPD or Parcel Force  - these type of orders will require a signature on delivery and depending on the weight would depend on the service we would use to transport your order, some area's of the UK are excluded from this service.

    If your order is urgent please feel free to check with our sales team directly, click on any of our items then Contact Seller Direct, our Amazon Team will usually respond during working hours within 90 Minutes.

    If your order has not arrived following the allocated period of delivery specified please contact our Amazon Team. You can contact us from your "YOUR ORDERS" locate the item you have a question about, click on the "AVAILABLE ACTIONS" button and click "CONTACT SELLER" this will ask a direct question about that order and will contain the details we need to help you.

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    ExpressPro Tax Information

    VAT is charged on all orders, prices on Amazon are inclusive of VAT at UK Standard rate, please note :- WE DO NOT OFFER VAT FREE EXPORT, our sales are commercial retail only, we will provide a VAT receipt with your delivery.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide ExpressPro with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to ExpressPro's Privacy Policy.

    ExpressPro's Privacy Policy

    Your details will never be passed to or used by any 3rd parties. Once your sale is completed we have strict no spam policy and would never contact you again, unless you contact us !

    The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you. No data is stored relating to credit card transaction by ExpressPro T/A Ex-Pro Products Ltd via Amazon, these details are maintained by Amazon SARL exclusively. We do not sell or disclose our client data to any other 3rd parties. We do not sell or use our data for any other purpose, all personal data processed by Amazon is maintained under Amazon's own DATA PROTECTION POLICY.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Our returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition up to 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact, items returning must have accessories and manual's included as supplied.) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty, at your cost.

    All products come with a 1 year warranty (unless otherwise stated), Return to base, some manufactures offer extended free warranty's this would be with UK manufacture directly.

    To request return on any product, please request returns using our returns system below :-

     

    Please do not return any item without an RMA number, they will be returned back to you.

    If your order has not arrived following the allocated period of delivery specified please contact our Amazon Team. You can contact us from your "YOUR ORDERS" locate the item you have a question about, click on the "AVAILABLE ACTIONS" button and click "CONTACT SELLER" this will ask a direct question about that order and will contain the details we need to help you.

    We pride ourselves on customer services, as with any industry mistakes do sometimes happen, we do ask for a chance to put right any wrong before leaving hasty feedback.

    Contact this seller Phone: 08455390128

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    We currently do not offer a Gift wrapping service, our items generally are priced for rapid distribution, whilst we would love to wrap your goodies the time take to do so at £1.95 per parcel would slow down our rapid despatch services and I'm sure you love wrapping your own presents !

    Gift Wrapping

     

  • Top of Page HDMI - What is HDMI ?

    HDMI is a new standard for connection of devices, it is fully backward compatible with PCs,displays and consumer electronics devices incorporating the Digital Visual Interface (DVI) standard. Both HDMI and DVI were pioneered by Silicon Image and are based on TMDS®, Silicon Image's powerful, high-speed, serial link technology. HDMI supports standard, enhanced, or high-definition video, plus multi-channel digital audio on a single cable. It transmits all ATSC HDTV standards and supports 8-channel digital audio, and with 5 Gbps of bandwidth, HDMI can accommodate future enhancements and requirements. Because HDMI was designed specifically for consumer electronics applications, it offers an array of additional consumer enhancements. As digital content can manifest itself in a variety of sizes, resolutions and formats, HDMI-enabled systems will automatically configure to display content in the most effective format. In addition, HDMI enables a single remote point and click, allowing manufacturers to deliver home theater systems that automatically configure from a single command from a remote control -- turning on or off the components necessary to view a DVD, listen to a CD, or watch cable or satellite TV.

  • Top of Page I want to return an item

    Our returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition up to 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact, items returning must have accessories and manual's included as supplied.) and we will issue a full refund for the price you paid for the item, the return would be at your own cost. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty, at your cost.

    All products come with a 1 year warranty (unless otherwise stated), Return to base, some manufactures offer extended free warranty's this would be with UK manufacture directly.

    To request return on any product, please request returns below :-

     

    Please do not return any item without an RMA number, they will be returned back to you.

    You can contact us from your "YOUR ORDERS" locate the item you have a question about, click on the "AVAILABLE ACTIONS" button and click "CONTACT SELLER" this will ask a direct question about that order and will contain the details we need to help you.

    We pride ourselves on customer services, as with any industry mistakes do sometimes happen, we do ask for a chance to put right any wrong before leaving hasty feedback.

  • Top of Page How do I contact Ex-Pro on Amazon

    You can ask a question using the Amazon system or send an email from your computer, Mobile device to the email address below. Please include all the details [Your order number, product etc..]

    We pride ourselves on customer services, as with any industry mistakes do sometimes happen, we do ask for a chance to put right any wrong before leaving hasty feedback. 

    If your order has not arrived following the allocated period of delivery specified please contact our Amazon Team. You can contact us from your "YOUR ORDERS" locate the item you have a question about, click on the "AVAILABLE ACTIONS" button and click "CONTACT SELLER" this will ask a direct question about that order and will contain the details we need to help you.

  • Top of Page Are your prices including VAT ?

    VAT is charged on all orders, prices on Amazon are inclusive of VAT at UK Standard rate, please note :- WE DO NOT OFFER VAT FREE EXPORT, our sales are commercial retail only, we will provide a VAT receipt with your delivery.