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Frequently Asked Questions
Q: How do I care for my jewellery?
A: Costume & fashion jewellery are fashion items and as such require handling with care no matter how high the quality. The life of the metal plating can be enhanced with a little care and the following tips can help you to keep your jewellery at its best. We recommend you apply perfume to your body and allow to dry before putting on your jewellery, as otherwise application of perfume whilst wearing the jewellery may affect the plating or beading. Jewellery should be put on last and taken off first when dressing to avoid any damage to jewellery or clothes. Also you should avoid bringing your jewellery into contact with hair spray, household chemical products, cleaning fluids etc. Jewelley should be stored in a dry place and to avoid scratching it should be stored separately.
Q: My costume/fashion jewellery has starting to go discoloured or the metal plate has started to wear down, am I allowed to return it?
A: No, continued wear of your fashion item will in time result in the plating starting to wear away or discolouration, this is not considered a fault as is due to natural wear and tear. If jewellery should get wet due to sweating, wash gently with water and wipe dry with a soft cloth, if this occurs regularly it may cause discolouration or plating wear. Also applying perfume to your body and allowing to dry first before putting on your jewellery will help avoid discolouration. Do not use any abrasive jewellery cleaners on fashion items. Fashion jewellery is not designed to be long lasting and in time discolouration will appear and is a natural process in the fashion items life span, this is not considered a fault.
Q: My Silver jewellery jewellery has started to tarnish, how do I clean it?
A: You can clean your silver jewellery using a silver jewellery cloth, which is designed to bring your silver back to its sparkly self!
Q: The colour of my fashion jewellery is slightly different to the colour shown on my monitor, why is this?
A: We have made every effort to describe colours sizes, lengths and materials as accurately as possible, however colours and images depend upon your own monitor and broswer. We do not guarantee that the colour of the products will appear exactly the same as on your monitor.
Q: Is the Swarovski crystal jewellery gueniune Swarovski crystals?
A: Yes, all our Swarovski jewellery is set using guenuine Swarovski crystals, and is set in either Rhodium plate, Rhodium plate antique finish, Copper plate or Copper plate antique finish. All Swarovski crystal products are genuine Swarovski crystals and are finished using the same plating metals that Swarovski use, however the finished product is not made by Swarovski and has no association with Daniel Swarovski, The Swarovski Swan, Swarovski logo, Swarovski.com or Swarovski AG. And therefore will not come in the same Swarovski swan logo box/packaging as they are not finished by Swarovski.
If you have any other questions relating to our products, delivery or returns please contact us at: firstname.lastname@example.org or call us at: 01255 479955 outside the UK please call: +44 1255 479955. Office hours are Monday to Friday 9.00am-5.30pm (GMT)
Stone River Jewellery - Details
- Store front:www.amazon.co.uk/shops/A13U8VAOZV1LUL
For questions regarding products, order delivery, or returns, please contact Stone River Jewellery Customer Service:To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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About Stone River Jewellery
Stone River Jewellery is committed to providing each customer with the highest standard of customer service.
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Stone River Jewellery Delivery Rates
Listed below are delivery details for Stone River Jewellery, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.
Delivery rates for all products (excluding Books, Music, Video and DVD) All Regions UK/GB excluding BF address UK, BF Addresses Europe Zone 1 Europe Zone 2 North America Australia and Far East Asia UK/GB excluding BF address Street · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £1.99 £1.29 £2.00 to £5.00 £1.60 £5.01 to £9.50 £1.90 £9.51 to £45.00 £3.95 £45.01 to Up £4.95 UK/GB excluding BF address Street · Expedited · (1 - 2 days) Per Shipment Bands Shipment Rate £0.00 to £49.99 £8.95 £50.00 to Up £9.95 UK, BF Addresses · Standard · (3 - 5 days) Per Shipment Bands Shipment Rate £0.00 to £1.99 £1.40 £2.00 to £9.50 £1.90 £9.51 to £45.00 £3.95 £45.01 to Up £4.95 Europe Zone 1 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to £5.00 £4.95 £5.01 to Up £9.95 Europe Zone 2 · Standard · (3 - 7 days) Per Shipment Bands Shipment Rate £0.00 to Up £9.95 North America · Standard · (6 - 10 days) Per Shipment Bands Shipment Rate £0.00 to £25.00 £12.50 £25.01 to £50.00 £14.50 £50.01 to Up £16.50 Australia and Far East Asia · Standard · (8 - 12 days) Per Shipment Bands Shipment Rate £0.00 to £25.00 £12.50 £25.01 to £50.00 £14.50 £50.01 to Up £16.50
* Delivery Rates for Books, Music, Video and DVDUK
3 - 12 daysExpress Delivery - UK
24 hoursEuropean Union
5 - 12 daysUS (include US Protectorates) and Canada
5 - 12 daysRest of World
7 - 35 days
Books £2.80 £8.98 £4.02 £6.94 £7.00 CDs £1.26 £8.98 £1.82 £3.08 £3.58 Videos £2.80 £8.98 £4.02 £4.94 £5.94 DVD £1.26 £8.98 £1.82 £3.08 £3.58
* Marketplace orders are only accepted for delivery to Supported Countries.
* Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.
Region Key UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes. UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'. UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man. BFPO English Forces Post Office Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands Europe Zone 2 Greece,Italy,Portugal,Spain Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State. Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls. North America Canada,United States. Japan Japan Rest of World Rest of the World. Top of Page
3.1 Our standard charge within the UK for packing and delivery is as follows:
Order Value P+P
£0.01 - £1.99 = £1.49
£2.00- £9.50 = £1.95
£9.51 - £45.00 = £3.95
£45.01 - upwards = £4.95
3.2 We aim for delivery within the UK in 3-7 working days of your order being accepted but please allow up to 20 working days. Orders £9.50 or under will be sent via standard Royal Mail post, orders £9.51 upwards will be sent by Royal Mail Recorded Delivery for the UK to the address stated in your order (this requires a signature at destination , the recipient signature may not necessarily be the addressee). For your security the delivery address should match the cardholders billing address used during the order process. While we aim to get your order to you promptly we do not guarantee delivery times and are not responsible for delays beyond our reasonable control. We do not deliver to PO box addresses. Delivery times may vary around Christmas, New Year, Bank/Public Holidays and other busy periods. Once a signature has been obtained this concludes the delivery.
3.3 Our standard charge for delivery in Europe (inc Ireland) is £4.95 for orders under £9.50 which are sent via standard Air Mail post. Orders £9.51 or more are sent via International signed for at £9.95. P& P includes packing and delivery, we aim for delivery in 5 to 10 working days of your order being accepted but please allow up to 20 working days. We will notify you by e-mail that your order has been dispatched and is in transit. While we aim to get your order to you promptly we do not guarantee delivery times abroad and are not responsible for delays beyond our reasonable control. Delivery times may vary around Christmas, New Year, Bank/Public Holidays and other busy periods. For your security the delivery address must match the cardholders billing address used during the order process. We do not deliver to PO box addresses. Your item will need to be signed for by the recipient (not necessarily the addressee) and the delivery will be recorded at the nearest local post office®. Once a signature has been obtained this concludes the delivery. Delivery country options will be available at the checkout.
3.4 For UK mainland orders only, Next day Special Delivery by 1pm is available charged at £8.95 per order. A signature will be required by the recipient (not necessarily the addressee) & the delivery will be recorded at your nearest local psot office. Once a signature is obtained this concludes the delivery.
3.5 UK & Northern Ireland orders: If no one is available to sign for delivery of your order at your specified delivery address, a card will be left by the postman stating they attempted to deliver a parcel to your nominated address & your order will be held at your local post office for collection by you, but only for a time specified by the post office. If you do not collect your order & it is returned to us as undelivered, you will not be eligible for a refund of the P&P charge as the onus is on you to collect your order. The Post office/Royal mail will only attempt one delivery at your nominated address.
4. Import Duty:
4.1 If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
4.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
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Prices are displayed inclusive of any applicable VAT.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.
Stone River Jewellery values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.co.uk Return Policy. Please contact Stone River Jewellery to get information about any additional policies that may apply:
To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.
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Ring Size Information
This size guide offered here is approximated and is for your guidance only, every care has been taken to make this guide as accurate as possible but siazes may vary slightly depending on the manufacturer.
UK = United Kingdom
Fashion Size = Are based on the closest UK ring size(s)
EU = Europe
US = United States
mm = Measurement