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4.8 stars over the past 12 months
4.8 stars over the past 12 months (807 ratings)

Frequently Asked Questions

FAQs

  1. Scooter Warranty

    Scootering is an extreme sport and riders are constantly trying to develop their skill level. Unfortunately due to this the products will get damaged due to normal use, crashes or bails from tricks in skate parks and on the street as new and more advanced tricks are learnt and practised.

    It is also the reason why we have different scooters offering different specifications for different intended uses, be it beginner, intermediate or advanced riders. Most scooter companies provide a warranty against manufacturer’s defects for up to 90 days (JD Bug offer a 30 day warranty) from the point of purchase and for the original owner only.

    It does not cover wheels, bearings, headset bearings, flex brakes, grip tape, axles, chips, scratches, chunking, flat spots, bending, snapping, cracking or damage of parts that are a result of any normal use or if the product has been modified.

    If a problem appears on the scooter within this 90 day period on a part not mentioned above,  replacement parts if necessary will be sent, we will not offer any cash refunds or a new scooter, as all parts are replaceable.

    To qualify under warranty, you must be the original owner, provide proof of purchase (email receipt is fine) and provide a photo of the damaged part and an image of your complete scooter.  In addition to this the product must have been maintained properly and not have been modified in anyway.

    The act of scootering is an extreme sport and puts the user in danger of serious injury, we recommend that you use the correct protection and keep your scooter well maintained by doing regular checks on all parts.

    We ask you to recognise the aggressive nature of the sport and that failure can occur regardless of wether it is through manufacturers defect or through normal use, abuse, misuse or even as a result of a crash

  2. Hockey Sticks, Shafts, Blades

    Due to the nature of the sport, these items are not guaranteed and can last minutes, weeks or months. An unbreakable stick, shaft and blade would not be allowed within the rules of the various sports.

  3. Skateboarding Equipment

    Skateboard decks and Trucks are not guaranteed due to the extreme nature of the sport.

    Skate wheels, bearings and aggressive frames are wear and tear items, and as such are not guaranteed.

Detailed Seller Information

  • Business Name: Proline Internet Ltd
  • Business Type: Sporting Goods
  • Trade Register Number: 5042773
  • VAT Number: GB826353134
  • Phone number: 02920 499688
  • Customer Services Address:
    • A4 Southpoint
    • Foreshore Road
    • Cardiff
    • CF10 4SP
    • GB
  • Business Address:
    • A4 Southpoint
    • Foreshore Road
    • Cardiff
    • CF10 4SP
    • GB

prolineskates-uk - Details

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    About prolineskates-uk

    About prolineskates.com

    Proline Skates is a family run business, now in it's 24th year of trading, making it one of the UK's oldest skate shops .

    At Prolineskates.com we really value customer service. You are welcome to call us anytime on 02920499688 for sales advice or for any questions before or after you order. If you've seen our products cheaper elsewhere , please feel free to call us for a price match.

    We offer Next Day Delivery on all products and deliver to over 100 countries worldwide, and offer you can return an un-used item up to 90 days after purchase.

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    prolineskates-uk Delivery Rates



    Listed below are delivery details for prolineskates-uk, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

    Delivery rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    UK/GB excluding BF address
    UK - Mainland Street
    UK/GB excluding BF address Street · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £5.00 £1.95
    £5.01 to £57.94 £2.95
    £57.95 to Up £0.00
    UK/GB excluding BF address Street · Expedited · (1 - 2 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £99.99 £3.95
    £100.00 to Up £0.00
    UK - Mainland Street PO Box · Standard · (3 - 5 days)
    Per Shipment Bands Shipment Rate
    £0.00 to £74.94 £9.95
    £74.95 to Up £0.00

    * Delivery Rates for Books, Music, Video and DVD
    UK
    3 - 12 days
    Express Delivery - UK
    24 hours
    European Union
    5 - 12 days
    US (include US Protectorates) and Canada
    5 - 12 days
    Rest of World
    7 - 35 days
    Books £2.80 £8.98 £4.02 £6.94 £7.00
    CDs £1.26 £8.98 £1.82 £3.08 £3.58
    Videos £2.80 £8.98 £4.02 £4.94 £5.94
    DVD £1.26 £8.98 £1.82 £3.08 £3.58


    * Marketplace orders are only accepted for delivery to Supported Countries.

    *  Your delivery fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on dispatching a single item. Purchasing multiple items results in multiple delivery charges; there are no "per delivery" and "per item" charges, as there are when you buy directly from Amazon.co.uk.


    Region Key
    UK Street England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man,excluding BFPO and PO Boxes.
    UK Off-Mainland *DISABLED* This ship option has been DISABLED and is no longer available to customers for new orders. Previous jurisdiction has been incorporated into 'UK Street'.
    UK P.O Box P.O Boxes in England,Wales,Scotland,Northern Ireland,Channel Islands and Isle of Man.
    BFPO English Forces Post Office
    Europe Zone 1 Belgium,Denmark,mainland France,Germany,Republic of Ireland,Luxembourg,Monaco,Netherlands
    Europe Zone 2 Greece,Italy,Portugal,Spain
    Europe Zone 3 Albania,Andorra,Armenia,Austria,Belarus,Bosnia & Herzegovina,Bulgaria, Cape Verde,Croatia (Hrvatska),Cyprus,Czech Republic,Estonia,Faroe Islands, Finland,Georgia,Gibraltar,Greenland,Hungary,Iceland,Latvia,Liechtenstein, Lithuania,Macedonia,Malta,Moldova,Norway,Poland,Romania,Russian, Federation,S Georgia& S Sand Is,San Marino,Slovak Republic,Slovenia, Sweden,Switzerland,Turkey,Ukraine,USSR (former),Vatican City State.
    Australia and Far East Asia Australia, Brunei Darussalam, Cambodia, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls, Cook Islands, East Timor, Fiji,French Polynesia, Guam, Hong Kong, Indonesia, Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea,Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis & Futuna Isls.
    North America Canada,United States.
    Japan Japan
    Rest of World Rest of the World.

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    prolineskates-uk Dispatch Policies

    Free Delivery   

    •         All orders being shipped to the UK mainland, this excludes the Scottish Highlands**, that have a total order value of £75 or more will receive free delivery*.
    •     
    •         These orders are normally sent via courier delivery but some small items may be sent via Royal Mail.
    •     
    •         Please allow 2-4 working days for a free delivery* to arrive.

        * Free delivery on orders over £75 does not apply to international orders, UK offshore Isles, Scottish Highlands or Northern Ireland addresses.

        ** Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

    Offshore Islands

    Regrettably we will be unable to send larger items via a courier to Northern Ireland, the Channel Islands (Jersey, Guernsey etc) ,Shetlands,  Isle of Man, Isle of Wight. If we recieve an order that cannot be sent Royal mail/Over 2kg we will email you and notify you that your order will be cancelled or give you the option to pay the Surcharge of £10.


    BFPO Delivery

    Unfortunately our couriers are unable to deliver to BFPO addresses so any order for a large item that has to be sent via a courier will be cancelled. This does not affect smaller items that can be sent through royal mail.

    Delivery Information

    For deliveries to the UK you have options with both Royal Mail and courier delivery services:   

    •         Next Working Day Courier £3.95 for Mainland UK (Excludes Scottish Highlands**). The cut off time for deliveries to go out the same day is 2pm Monday to Friday.
    •     
    •         2-4 Day Delivery £2.95 for Mainland UK (Excludes Scottish Highlands**). This service is FREE if your order is over £75
    •     
    •         Saturday Courier Delivery £11.95 for Mainland UK (Excludes Scottish Highlands**).
    •     
    •         Delivery will take place between 8am and 7pm Monday to Friday only. Saturday deliveris take place between 8am and 1pm

        ** Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

    Delivery Options

    A range of shipping options and prices for your order can be found in the drop down menu just below your basket. Select your delivery country and then the delivery type, you can choose the shipping you'd like to pay for before you proceed.

    If you select Next working day on an order placed on Friday before 2pm, then the parcel will be delivered on the following Monday (excluding Bank Holidays, in which case it would be the Tuesday) as Saturday is not classed as a normal working day.

    For some areas North of Scotland a Next day delivery may not arrive at the local depot until late morning in which case the vehicles may have already started their delivery runs. The delivery will then take place the following day or you may also collect your parcel from the depot.

    If we have the item you have ordered in stock then delivery should take no more than the period you selected. Items out of stock may take 2-4 working days, provided they are in stock with our suppliers. If any item is unavailable we will let you know via email, of the time you can expect to wait, should you wish to cancel the order, we will do so.

    Deliveries by courier will require someone to sign for the parcel or it will be taken back to your local depot. If no one is available at the time of delivery the driver will usually leave a card and await for you to contact them to arrange an alternative delivery. Parcels can arrive any time upto about 7.00pm, but usually arrive before 5pm.

    Items under 2kg sent outside the UK are usually sent via Royal mail and times can vary between 5 to 14 working days.


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    prolineskates-uk Tax Information

    Prices are displayed inclusive of any applicable VAT.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.co.uk, you are accepting the practices described in Amazon.co.uk's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide prolineskates-uk with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to prolineskates-uk's Privacy Policy.

    prolineskates-uk's Privacy Policy

    Privacy Policy

    We take our commitment to your privacy seriously and treat any information you supply to us with care.

    Policy statement

    In relation to the website: www.prolineskates.com (ëthe Siteí).

    The Site is based in Cardiff, Wales, United Kingdom and owned by Proline Internet Limited and complies with the Data Protection act relating to the personal information you supply online.

    By using our services, you give us your express consent to process your personal data as described hereafter.

    The data we collect

    The information collected when you order from us is generally used to communicate with you and improve our services where possible, and specifically, to process payments or enable third parties to carry out technical or commercial supporting functions. These functions may be carried out by us or appointed third parties who are bound by Data Protection covenants and must process the personal information in accordance with this Privacy Policy and the Data Protection Law.

    In addition to personal data such as name, e-mail address, delivery address, billing address, credit or debit card number and expiry date, we also analyse data about participants in order to provide a safe shopping environment for all users. Examples of the data we may collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, your purchase history, personal preferences and any phone number recorded or used to call our customer services number. In using the Site you accept that your personal data may be used for such purposes.

    We will not sell, distribute or disclose information about you without your express consent or unless required or permitted to do so by law. By subscribing to our mailing lists, you accept that your personal data may be used for such purposes.

    We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you. If at any time you wish to stop receiving our newsletter or any other information you may have requested from us, please click the Unsubscribe link at the bottom of any e-mail you receive from us.

    See Amazon.co.uk's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.co.uk Return Policy. Please contact prolineskates-uk to get information about any additional policies that may apply:

    Contact this seller Phone: 02920 499688

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.